Rock With Us

Extremely happy with my granite counter top. Service was great Elaine assessed and advised what was best for our space and clear all the doubts. They were always puntual and they showed up when they said. I would recommend this place.

They botched the seam on our quartz countertop and we have been fighting with them for almost 4 months to get it fixed or to have the quartz removed and a refund issued. Diane is a piece of work with no regard for customers lives or schedules. They are incompetent and do shoddy work.

The worse customer service ! Defective product, second piece measured wrong. Still not resolved ! Order placed mid October and it is now December. Owner Raj is not addressing my situation. I have to go to the shop numerous times as they will not return my phone calls. I have to KEEP repeating myself as to what the problem is. I don't know why
Lowes deals with them. I would shop somewhere else for your countertops !

We had the pleasure of dealing with Shantel at rock with us and couldn't be happier. Very professional from start to finish! The installers were very prompt and efficient making sure to clean up after their work was completed. We will deal with them again in the future for certain!

I would highly recommend Rock With Us. From start to finish Lisa treated us as if we were family. She answered all of our questions with facts and even helped us make some design decisions based on our space. The installers called when they were supposed to, did a professional job and answered all of my questions. I couldn't be happier with my purchase.

LOVE my kitchen countertops ! From start to finish, I had nothing but a good experience with Rock With Us. Our sales rep Lisa (who literally rocks) was very helpful with selection, pricing (best pricing in the area) and delivering on what was promised. From the laser measuring to install, it was all very professional. I would not hesitate recommending this company to friends and family.

Can't say enough about the great service. All of our questions were answered quickly before installation. Installers were professional and friendly. Thank you Diane. Counters are beautiful and we would recommend this company without hesitation. Karen and Kevin Minkoff Welland

Hi. we had our counter top done a couple of weeks ago. They were supposed to be there between 1 and 5. they would text 30 minutes before hand. Sent me a text at 11:30am saying they would be there by 12:00pm. I was working and not in town yet, so luckily i thought ahead and left a key in the mailbox which i informed them. I rushed home so i could see what was going on. They had already started, which was not a problem. The installers(not Plumbers) had to remove sink and dishwasher. I turned off the water because no shut off valve. The plumber we paid extra for would do this later. The installers pinched off the dripping line due to the main water shut off not completely stopping the flow. I guess if they were plumbers they could have put a shut off valve on right then. We ended up being without water until 6:45pm when the plumber came and installed shut off valves and lines. He had the water on within minutes, but notice there was a leak at the dishwasher line. We had emptied everything from under the sink and ran the dishwasher 2 days prior to the install, and there were not leaks. The installers re and re of the dishwasher would be the only thing that would have caused this. The plumber agreed and called there office when he was leaving. The plumber did an excellent job!!!!!
Our issue was the leaking line(WE PAID THE EXTRA FOR PLUMBING FOR A REASON). There are some issues with some of the caulking and the base on one corner was moved away from the wall about a quarter inch causing a gap and improper alignment of the counter top. I have called the owner Scott and left messages, and sent emails through there website. No response. I have purchased a line for the dishwasher and will fix myself. I have repaired the caulking, but can't do much about the gap caused by the moving of the base. I realize i checked off and signed the sheet, but i was so hot and tired from rushing around, and not being able to even wash my face because the water was turned off. I did not notice the cabinet had be moved. The leak i would not have seen because the water was off and there is a shut off valve to the dishwasher. The counter top itself is great looking.

We were so lucky to have found Rock With Us and in particular Lisa who made our dream kitchen a reality. By the time we got to the point of choosing countertops for our new kitchen we were burnt out of decision-making and needed guidance. Lisa was there every step of the way, helping us choose a counter worthy of all the work we'd already put into our reno, and one that we would absolutely love**. She was so enthusiastic and genuinely wanted us to be happy. Lisa helped us to choose within our budget as well as our style, and the end product is beyond what we could have imagined. All of the other people we worked with were great too. We appreciated the clear communication about timelines for measuring and installation. Thank you Rock With Us! (**Lucent Quartz White Night)

The Sales Representative Lisa at the Hamilton store was very knowledgeable, professional and very pleasant to work with. The installation crew was on time, phoning before they got here and I was really impressed with the fact that they put a tray underneath their truck which they parked on our driveway to catch any oil leaks if there were any. They dismantled our old counter top, again very professionally.