Rain on the weekend meant drip, drip above my head at night. Got up in the attic to add some buckets, then called a few companies the next day. Was hoping for an easy fix, but prepared for the worst (full roof shingle replacement).
Being a weekend, Marie (or Maria?) was the first one to call me Monday AM (today). Although everyone was busy until later in the week, I was pleasantly surprised to get a call back a few hours later, asking if I could be home between 2-5 for CHUCK to visit and assess, as his prior appointments went smoothly and quickly. After arriving on time, with a phone call 30min in advance, he got up on the roof and looked around all over the place. Lifted some black duct tape and said he found the problem. Last guys my wife called years ago didn't even do what they were paid to do!?! Showed me the pictures and discussed options.
After Chuck searched around, finding a couple of caulking-only patch repairs, he tells me if this was his momma's house, he'd want to get some new flashing for the 3X valley cracks. And not the cheap standard crap, but a bit thicker. 6" above and 6" below at least, nail and caulk the shingles back down around it. Well, I climbed up on the roof to watch all this and he seemed pretty darn thorough! And clean. And does this guy ever have some interesting life stories!!
The most exciting part, having a roofing professional tell me I probably have another 10-15 years for the shingles, that they were looking great!!
I really appreciated Chuck's desire to do the right thing. We have the same philosophy about business - treat the customer right, and you'll make more $$ in the long run through referrals and repeat business.
I know exactly who I'm calling in 10 years! My new Maritimer Brother Chuck! Thanks man, feeling confident and comfortable with the roof now!
PS...I never met Danny, but I hear he's great too...