Theresa in Hamilton

We hired Michael after reviewing/interviewing 6 builders. He impressed us with his enthusiasm, interest, down-to-earth presentation. He showed us pictures of his work, there were positive reviews. We hired him and met a couple of times to iron out expectations/timelines/prices/etc. We insisted on having a city permit which was not well received by him, but he complied. He took our money and went to city hall to submit the application. This all happened in late Feb. and the expectation was a mid-t0-late April completion. We never saw him again. We made several calls/emails/texts to find out how things were going-he returned two emails to state all was being taken care of. Suddenly in early April we get a letter from the City stating all of the issues were still not addressed and their attempts to contact our contractor were not working. He never returned the city calls/emails or ours. Didn't even have the decency to let us know there were problems, he was quitting, nothing! We were stuck in mid-April without a builder and the other contractors were booked until the Fall. So disgusted in this man and his total lack of honesty or compassion.

We had quotes done and were pleased with the detail in the quote. This job was to make the fencing less visable (so as not to destroy the esthetics), and it was done well.

They came out with a quote, did the job and returned to touch up areas we weren't pleased with. The job was not large but was still completed as needed.

We needed a new roof on the house we bought recently and after getting a number of quotes from both large & small companies - we settled on Wally. The crew worked dilegently to complete the work in 4 days and they did a great job and they cleaned everything up very well. They returned a week later to make sure we were happy with the work.

They completed replacement of all eaves, soffats, gutters on our older home. They were very thorough with their estimate and the work was great. We would recommend this company to anyone.

We booked this company for two reasons: 1-they were recommended by a co-worker who told us 'they are rough around the edges but they will get the job done'. 2-They claimed to provid a low rate & 3 men. We spoke 3X before and settled on date/time/price etc. Less than 48hrs before the move they called to say they had overbooked & could I move our date. I was angry but was able -so I did. On the day of the move only 2 people showed up-I was at the new house, my husband at the old.. They did move the stuff but my husband had to do a lot of the work (bad back and all). At one point one of the men was caught in my fridge looking 'for a beer'! When it came time to pay they insisted on the full amount. Dispite the fact that only 2 showed up, I argued that some rebate should be offered since my husband did one third of the work-therir answer'he didn't have to'. If he hadn't it would have taken an extra hour. There is also the issue of the guy wondering around going through stuff in my house! I would not trust them. They did work hard, but hide your valuables (and apparently icheap stuff too), and be prepared to work for the difference. Next time? I will pay the extra $200 the other guys were asking.

We needed the roof repaired on the front half of the house (been leeking for several months). We checked it out ourselves and found the previous owners had done so many patches that it was a multi-layered mess. Friends had used Gemini so we called. The came within 24 hours and gave a quote with a contingency quote (ie. if further damage found...). They showed up as scheduled, completed the work professionally and stuck to their pricing quote. We had 24hr contact with the gentleman and he returned calls immediately (not days later as others had done).

We had just bought a new home and within a week suddenly realized our hot water heater was not working at all, and it was after 10pm. We called Reliance and learned that the water heater was not covered - they sent someone out to take a look for us. The gentleman who came to our home was great. He fixed the faulty equipment and then showed us a few other issues with both the furnace and the central air. He did not try to 'sell' us further services - just showed us what to look for, how things could/should be fixed, etc. I was very impressed with the professionalism and courtessy. Needless to say we now rent from Reliance and have purchased a service plan from them.