Reliance Home Comfort

Heating & Air Conditioning
2 Lansing Square Toronto ON M2J 4P8
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85%

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Reviews by rating (past 12 months)
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Reviews for Reliance Home Comfort

Average customer rating:
8.9 10 (12232 reviews)

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Barry from Oakville
Barry from Oakville
9 reviews Oakville, ON
1/10

Brutal Contract, don't do it.

Brutal Contract, don't do it. Nobody mentioned an 8 year review
on the installation., only appearing in fine print on contract. Costs thousands of dollars to cancel the "rental". Completely misleading information. Don't do it!

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Company Response

I am sorry to hear you had a troubling experience. If you require assistance please email me with your account details at gwillson@reliancecomfort.com - Gemma

Lloyd
Lloyd
9 reviews Toronto, ON
10/10

Service call

I returned from a vacation and my hot water heater was not working. Called the next day and they sent a technician later that day. Ryan called and gave me 30 minutes of lead time and arrived exactly when he said he would.
He quickly diagnosed the problem and replaced the broken part in 20 minutes. He also suggested a couple of good ideas to maintain my water heater. He was very courteous and professional. Would highly recommend him to anyone.

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Company Response

Thank you for the great review. ~Nicole

Private User
Private User
Private User reviews Burlington, ON
0/10

The most unprofessional customer service I've ever experienced

I contacted Reliance to report a leak with our hot water tank - they advised that a technician would be there within 4 hours. We ended up waiting almost 7 hours and no one even showed up. When I would call customer service for an update they would tell me that the technician would definitely be there within 20 minutes, 20 minutes would pass, and no technician. This happened 5 or 6 times. They eventually would tell me that the technician was on a job and he would be late, I would call back for an update and they would now say he was at home. It then was 11 PM...still no sign of the technician. The supervisor then called me and said that they would need to rebook for the following day (when they knew this was an emergency they showed absolutely NO urgency to the matter) they had also dispatched for the wrong department. They now expect us to deal with this again tomorrow. This company is the most unprofessional, careless company I have ever dealt with. Absolutely do not use them for anything unless you want to deal with long wait times that result in them not even sending someone out to deal with your issue.

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Zia in Toronto
Zia in Toronto
0 reviews Mississauga, ON
10/10

Home heating

Good reliable salesman and installation workers . Very help full and affordable price for top brand installed. Evening I booked and next morning installation done . In winter, it was great to have heat in affordable new good Fernece with 10 years parts warranty.

1 of 1 people found this review helpful.
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M. Tilson-Dyment in Hamilton
M. Tilson-Dyment in Hamilton
2 reviews Grimsby, ON
10/10

Reliance Home Comfort water heater

Hot water tank Not heating - called Reliance and promptly got through to a helpful rep who made an appointment for us. As promised, Cody the technician called us before arriving to let us know he’d be there within 20 mins and arrived on time. He wore a mask and shoe coverings and quickly fixed the heater. Very polite, friendly and competent. Impressed with service all round.

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Sandra Moscoso
Sandra Moscoso
0 reviews Toronto, ON
8/10

Furnace failure.

Technician was very professional, knowledgeable and polite. He explained us clearly what could have happened to the furnace system to stop working at some point, he did it in a way that it was easy to understand.

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Jerry
Jerry
0 reviews Thunder Bay, ON
10/10

Furnace replacement

Our furnace stopped working on the 16th had a company come look at it and said it needed to be replaced it was installed in 96 called Vince chambers at reliance n he showed up in the morning of the 17th and talked us through all the ways of getting a new furnace he was very thorough with what I choices were we decided to purchase out right he was a very pleasent man to work with we signed papers n the furnace was installed next day on 18th 2 guys that were quick n efficient old taken out and new put in in under 5 hrs and they left the area very clean took all garbage n old furnace away would highly recommend Vince chambers n his crew to all my friends n family

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Private User
Private User
Private User reviews Toronto, ON
6/10

Very friendly technician but struggled to book appt

I have a rental water heater w reliance which malfunctioned and was gushing boiling hot water. They weren't able to send a technician for 3 days and several appointments were canceled without notifying me.

Once the tech arrived he did a great job and fixed the problem. Very nice guy.

The struggle was w head office actually getting someone in. It didn't feel urgent from their part despite the fact Emergency repairs are part of the service package and I was without hot water for 3 days.

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Ariel
Ariel
0 reviews Toronto, ON
0/10

Caused my pipes to burst.

Called reliance yesterday morning telling them the furnace is on the fritz and my pipes are frozen.
They told me the furnace is priority however my pipes are not and made an appointment for Jan 23.
I called back explaining I pay for their total home package that covers everything and that isn't good enough what happens if the pipes burst. They moved the appointment to the 19th and said a supervisor will contact me. I was told 3 times someone will call and no one did. I was told today they were going to outsource it to a 3rd party and they did not. My pipes burst and damaged my home. No one came. I had to call a plumber to come and pay money to have it fixed all while I pay reliance every single month to not show up. NOT RELIABLE NOT THERE WHEN I NEED THEM.

1 of 1 people found this review helpful.
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Mike
Mike
0 reviews Greater Sudbury, ON
10/10

Replace Furnace

The installation was done in 3 hours. Two techs were very polite and proffessional. They took the time explain how everything works. The job was done neatly and clean. Good job guys!

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://www.reliancehomecomfort.com
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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