Reliance Home Comfort

Our furnace stopped working recently while i was out of country leaving my wife and daughter to deal with the problem. We have a maintenance plan with Reliance. A service man came out and got it going as well as the usual claim that the furnace is old and needed replacing. A few days later the furnace stopped again. Another service person arrived to say that he couldn't do anything and that the furnace required certain sensors that were difficult to obtain and would requre 3 to 6 months. After he left my wife made a further call to reliance and was told if a service man were to come out again we would be charged. AFTER several days in the cold my family called a local repair man who promptly got the furnace working and said that although old there is nothing wrong with the furnace and he could replace any required sensors.
Still waiting to here from Reliance..
DON'T USE THIS COMPANY!

I have the Reliance Home Comfort package, which includes heating, AC, and plumbing, for multiple rental properties. Unfortunately, my experience has been disappointing.
1. A furnace rented for one of my properties, installed just a couple of months ago, started malfunctioning. It took two days to show for the emergency call while the temperature was -25°C.
2. In another property, there was water leaking near the furnace. I reported the issue on Thursday, but their technician only showed up on Sunday. He claimed the leak was from the water heater. After calling the water heater company, they confirmed the problem was not theirs. A third-party plumbing company eventually concluded the leak was indeed from the furnace. Still, problem is not resolved
The field service is extremely poor, and the technicians often push for renting equipment at prices much higher than other reputable companies.
I am giving 1 star only because there is no option for a negative rating.

My extremely old furnace finally stopped working. My Reliance insurance covered the inspection and diagnostic. It was clearly time to retire this ancient, inefficient furnace. A representative was here within 30 mins of the diagnosis and I agreed quickly that it would be best to replace my old A/C as well. The money I will save on efficiency will easily out way the cost of rental. The representative was fast, clearly explained the process and made it easy. I would highly recommend Reliance to my friends and family. Thanks to Matt and Moe for coming out to my cold home, on a Sunday to help get my furnace sorted out as soon as possible.

I recently had a furnace installed by Reliance Home Comfort and am very impressed with the service. Charlie, who guided us through the process, was knowledgeable and helped us choose the perfect furnace for our home.e

What a great experience in service! Our original plan was to replace our humidifier that was not working. Jay, who is extremely knowledgeable and professional, promptly arranged for a technician to come out to replace the humidifier. Upon installation of the humidifier, UV, and 5-filter system Cole noticed that water from the converter was leaking inside the furnace that could potentially cause a safety hazard of Carbon monoxide. I contacted Jay who immediately called Ben to come over and perform the analysis and check the furnace. Ben, who was already finished for the day, was able to relieve our worries that the carbon monoxide analysis was negative. However, Ben showed us that the converter was overheating that could shut down the furnace and also by scope that our 20 year old furnace was very rusted. The next day Jay met with us to arrange for our new furnace installation the following day. Carl and Ethan explained the work that was done for the new furnace and helped me set up the new thermostat. Jay was quite understanding that the new thermostat didnt work for us and replaced it with a newer version of our old thermostat. Carl and Ethan were very polite when they returned to redo the thermostat and pretty up the venting pipe on the outside. Kudos to the whole Reliance team! Thank you to everyone. We wouldnt hesitate to recommend Reliance to anyone who is looking for exceptional service, professionalism and being heard!

Very well trained fitters and competent removal of old equipment and installation of new gas furnace

Very good sales rep and same day installation by installers. Beyond pleased.
Made a promise, keep their promise and delivered the service as promised

We got a new furnace with reliance in August 2023. Its December 2024 now. It's Saturday and we have had no heat since Monday night. We have a small baby at home so this has been a nightmare.

On Tuesday a technician came and diagnosed a new circuit board needed. He rush ordered the part, saying it would take 1-2 days. On Wednesday we called to find out the status of the part and they emailed the parts department to get in touch with us. They never did. On Thursday we called again. They said the part was to arrive yesterday and weren't sure why it didn't. The part arrived on Thursday. A technician came and said that another part was needed. This part arrived Friday night at 7 pm. We booked a service call. The technician came at 2 pm Saturday. The wrong part was sent. The currently needed parts are backordered and there's no date in sight for when we will have them. I am mortified by this experience. I will never trust Reliance again. My feet are numb. My baby isn't sleeping. We are running heaters all day long. They keep escalating the situation and nothing is getting done. I am crying as I write this.

Furnace died through the night so I call Reliance Home Comfort in mid morning. A service Tec (John) arrived at 1 pm and tried to get the old girl going but it finally gave up the ghost. By 4:30 pm, their sales rep (Tom) ( who was 2 hours away) arrived to give us some options. Needless to say we were all set up to expect a new furnace and A/C unit next morning.
The technicians arrived next morning and by mid afternoon my house was toasty warm.
All the Reliance staff were super friendly and very up front about the costs and had the paperwork done in now time at all.
Thank you all at Reliance for your continued reliability!!

Technicians on time,explained and worked clean!
Sales man showed up right after,because of some changes! It was set and done very quickly!