Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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84%

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Reviews for Reliance Home Comfort

Average customer rating:
8.8 10 (13484 reviews)

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Private User
Private User
Private User reviews Old Toronto, ON
10/10

Furnace and water heater installation

From the maintenance technician, Milad, to their wonderful agent, Momo, Cam who arrived early to measure and assess the situation and then their installers, Zeman and Tomic......who clearly knew what they were doing.....10 all around.
Very happy with the work and Momo's recommendations for the tankless water heater.

Approximate cost of services:
$5,300.00
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Company Response

Hello, thank you for choosing Reliance Home Comfort and thank you for your support! - Karen

Private User
Private User
Private User reviews Burlington, ON
0/10

Furnace maintenance

Very inexperienced technician, who obviously is not ready to work independently yet, gets sent over by Reliance, makes furnace that worked perfectly non operational. Would NOT recommend the company at all

Approximate cost of services:
$862.00
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Company Response

I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com

Sanjeev in Brampton
Sanjeev in Brampton
1 review Brampton, ON
0/10

Poor customer service

They damaged my kitchen faucet. The technician ruined the faucet pipe and now its leaking and they wont fix it

Approximate cost of services:
$500.00
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Company Response

I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com

Private User
Private User
Private User reviews Brampton, ON
0/10

Air Conditioner/Heat Pump Purchase

I got overcharged by their sales rep Harpreet. Do not do business with this guy. He sold me an air conditioner with a heat pump for an outrageous sum of money. The deal involved me giving them my rebate for a reduced cost of the unit (some reduction in cost!!!). My gas bill used to be app. $180 in the winter and my energy bill used to be $60. Today my gas bill is $180 and my energy bill is $160 because the heat pump runs when the furnace is running. I don't think you could call that energy efficient. In summary I am not running my heat pump in the winter therefore I have purchased something that I overpaid for and have no use for

Approximate cost of services:
$10,500.10
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Private User
Private User
Private User reviews Etobicoke, ON
0/10

Terrible experience

Terrible experience. Way too expensive. Will leave you hanging. We waited over a week for parts to fix my furnace during sub-zero temperatures. Even though I rented from them, they refused to replace the unit and wanted to wait for parts instead. Nice right? And they charge way more than the mom and pop HVAC companies with the position that they offer great service. Ask yourself, if your furnace broke down and there were no parts in stock, what would your expectations be? Replacement since there are replacements are easily accessible in their warehouse? Or order parts and wait days during freezing temperatures?

I can't understand how there are positive reviews on this site. Other sites have really poor ratings. Take a closer look at the positive reviews. They are very light on details or for very basic things like annual maintenance. A company is judged on the difficult stuff, not the basic customer service calls.

I do not recommend.

Approximate cost of services:
$9,000.00
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Company Response

Hello, I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com

Liz
Liz
1 review , ON
0/10

Air Conditioner

Also doing business as an ONTARIO INC. numbered company. Do not do business with this company. After coming to our home as we paid the insurance for our air conditioner we were told it could not be fixed and were convinced to rent a new one. We were not told that a $7500 lien would be placed on our property. We were never notified of this. We happen to find out during a search of our property. This is outrageous and unacceptable! Be aware consumers! This is bad business practice! I have tried to call and speak to someone and I keep getting passed around from person to person with no answers or resolution. DO NOT DO BUSINESS WITH THIS COMPANY

Approximate cost of services:
$7,500.00
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Company Response

Hi Liz, thank you for your valued feedback and review. Please email me with your account details to gwillson@reliancecomfort.com and I will be happy to help and address your concerns- Gemma

Private User
Private User
Private User reviews Thunder Bay, ON
10/10

good for me

Old furnace was acting up. Reliance responded within 2 hours and found that the secondary exchanger had a crack which rendered it unusable.
Salesman was here within 30 mins and the new furnace was installed the next morning. So far everything id great

Approximate cost of services:
$6,000.00
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Company Response

Thank you for your kind words. We appreciate you choosing Reliance Home Comfort. - Gemma

Private User
Private User
Private User reviews Scarborough, ON
0/10

New furnace and heat pump install

This company is a joke. They subcontracted the installation of a new Train Furnace withe a matching new Heat Pump to LG Home Comfort of Mississauga on January 11, 2024 and we have experienced a number of problems.
1. Exhaust pipe from furnace leaking water
2. The hole made to the wall leading to the heat pump was not sealed.
3 The snow stand we paid for with a 5 ton heat pump was not installed
4. The heat pump is vibrating and the new A-coil is very noisy which means we cant use it as its very loud throughout most of the house. Three service calls made since installation date and 16 days later the heat pump noice is not corrected.

I would NOT recommend using Reliance or LG Home Comfort

Approximate cost of services:
$16,400.00
1 of 1 people found this review helpful.
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Company Response

I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com

B in Toronto
B in Toronto
0 reviews Mississauga, ON
0/10

rental equipment

I have rental equipment from reliance home comfort, I have been charged for protection services on this equipment for the last 12 months every time I try to get this resolved the C/S states we have fixed it. Only to find that they charge me again the next month

Approximate cost of services:
$385.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com

Private User
Private User
Private User reviews North York, ON
0/10

No service provided

I paid monthly water heater rental fee ~$30/month to Reliance for years. I have never get the inspection service. The company just wanted to charge the fee and never provided service.

Approximate cost of services:
$30.00
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Company Response

I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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