Reliance Home Comfort

Heating & Air Conditioning
2 Lansing Square Toronto ON M2J 4P8
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85%

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Reviews by rating (past 12 months)
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Best of 2019 winner 6 timesBest of 2019winner 6 times
Giving Back Award winner 3 timesGiving Back Awardwinner 3 times

Reviews for Reliance Home Comfort

Average customer rating:
8.9 10 (11468 reviews)

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Amanda
Amanda
9 reviews Burlington, ON
10/10

New Furnace

We are very pleased with the service that we received from Reliance. Lynn was outstanding in explaining our options and selling us the best product for our home. The installation by Moratti, the service tech was seamless and he and his partner were respectful of our home during the process. Lynn stopped by during the installation to ensure that everything was going as planned. We feel confident in the purchase we made and in using Reliance. Thanks Lynn and Moratti.

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Company Response

This is so great to hear, thank you for your review. ~Haley

Private User
Private User
Private User reviews Oakville, ON
10/10

Furnace/air conditioner installation

Installed new furnace and air conditioner. Technicians showed up on time, were very helpful and attentive to what we needed and were helpful with making suggestions etc.

Very respectful and workmanship was great. They discovered there was a slow gas leak that was previously there and took the extra time and effort to make sure we were safe and found the leak and fixed the problem. (this leak was not related to the job they were there for) we would definitely use them for future things and would recommend them to anyone.

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Company Response

Thank you so much for sharing your recent service experience with us. ~Haley

daroxanas in Burlington
daroxanas in Burlington
7 reviews Hamilton, ON
10/10

Reliable

Reachable 24/7; appointments within 24 of call; technicians are knowledgeable, inform you of your options, and resolve the issue. Have used the company for over 15 years and find their protection plans affordable and suited for various needs/budgets. Being a Reliance customer gives me peace of mind.

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Company Response

Thank you for your wonderful review. We appreciate your loyalty and support. - Gemma

Michael in Kitchener
Michael in Kitchener
0 reviews Hamilton, ON
0/10

Lien?

Bought the furnace and air conditioner package in March 2015 and paid it off in full within 6 months. Fast forward 4 years...were moving. I discovered on a title search that a lien was placed on my house by 2035881 ONTARIO INC for more than the value of the package (over $10K) immediately upon purchasing the units.

I am moving in 13 days and I now have to have this lien removed...I'm several hours in for phone calls and still no where. Reliance claims there are no supervisors or managers to talk to and they say no one can be spoken to in their legal department.

DON'T BUY OR RENT FROM RELIANCE

Mike in Hamilton

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Private User
Private User
Private User reviews Toronto, ON
1/10

Water heater

My water heater wasn’t working it took 3 days and multiple customer service reps to have someone deal with the issue. Side note customer service hung up on me. Bad experience

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Company Response

I am sorry to hear about your experience. If you require assistance please email me at gwillson@reliancecomfort.com and I will certainly look into this for you. - Gemma

Private User
Private User
Private User reviews Ottawa, ON
10/10

Great service

Jordan came by our place in a pinch and provided excellent customer service. Very knowledgeable and very quick to respond. Resolved the issue quickly and to our satisfaction Highly recommend!

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Company Response

Thank you for your wonderful review and recommendation. We appreciate your support. - Gemma

Paul & Dianne in Thunder Bay
Paul & Dianne in Thunder Bay
0 reviews Thunder Bay, ON
10/10

New furnace and air conditioner

My wife and I were most impressed by the professionalism and thorough work ethic provided by Vince and the two-man work crew as they replaced our old furnace and prepped for our new air conditioner in six hours.

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Company Response

This is wonderful to hear. Thank you for your excellent review and for taking the time to share your experience.- Gemma

Jennifer in Toronto
Jennifer in Toronto
0 reviews Toronto, ON
10/10

Unclogging bathroom sink and tub drains

I have the plumbing protection plan, which gives me complete peace of mind and saves me from unpleasant surprise costs! I saved 270$ today because the plan covers me for what I need inside my home. Great job, Stephane! Thanks for your expertise, I appreciate it.

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Company Response

This is wonderful to hear Jennifer. Thank you for your excellent review and for taking the time to share your experience.- Gemma

Private User
Private User
Private User reviews Windsor, ON
10/10

Furnace maintenance by Reliance

Jay (reliance worker) called and gave a 30 mins heads up. He was quick, efficient and explained everything that he was doing. I would recommend him and reliance to friends and family.

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Company Response

Thank you for your wonderful review and recommendation. We appreciate your support. - Gemma

IntoInteriors in North York
IntoInteriors in North York
0 reviews Toronto, ON
10/10

Removal of hot water tank

Called Home reliance to have a hot water tank removed. The tech who arrived (Dan) did a pre-call, was on time, efficient and very courteous. although there were charges involved, I did verify with my HVAC fellow that the charges were appropriate and he confirmed that they were very fair.

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Company Response

Thank you for your excellent review and for taking the time to share your experience. We appreciate your support. - Gemma

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://www.reliancehomecomfort.com
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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