Reliance Home Comfort

Heating & Air Conditioning
2 Lansing Square Toronto ON M2J 4P8
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

85%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2020 winner 7 timesBest of 2020winner 7 times
Giving Back Award winner 3 timesGiving Back Awardwinner 3 times

Reviews for Reliance Home Comfort

Average customer rating:
8.9 10 (11827 reviews)

Sort by

mike giovinazzo from Nepean
mike giovinazzo from Nepean
6 reviews Ottawa, ON
10/10

Great Service

great service - We rent our water heater from Reliance, and went to run a bath at midnight on a Saturday but found we had no hot water.

I called expecting a machine but got a real person who scheduled a repair for Sunday 9am. The tech arrived on time, and found we needed a special part, but still managed to get us going again temporarily.

Part arrived by courier the next day at noon. We called to inform them and a 2nd tech was there within 2 hours, installed the part and we were good as new.

Very pleased.
Mike & Monica

PS the unit is a rental so all repairs were free

Was this review helpful?
Company Response

Hello, thank you for your 10 star review! – Summer

Uday in Brantford
Uday in Brantford
0 reviews Brantford, ON
10/10

Furnace Repairs

Today Reliance technician (BRAD) came and fixed my furnace issues in less than 45 minutes. He was very good and identified the issue very quickly and logically.

He replaced parts and after that the furnace is working very fine. I have maintenance contract for my furnace, air conditioning and plumbing and I am very satisfied with Reliance's services. They are easy to contact, easy to book an appointment and very quick to attend.

They fix the problem every time very quickly without giving any illogical answers. I sincerely thank BRAD and Reliance for this great service.

Regards

UDAY M.

Was this review helpful?
Private User
Private User
Private User reviews Oakville, ON
10/10

Plumbing

I have the home comfort Plumbing Plan so the replacement of Sink assemblies cost me nothing and was done professionally and thoroughly.
Thanks Reliance! I'm very happy with the service.

Was this review helpful?
Company Response

Hello, thank you for your great review! – Summer

SH in Toronto
SH in Toronto
1 review Markham, ON
10/10

Repair Service

My heating system failed, I called in on Jan 13. Technical came, sighted and said something wrong with the hot water pump. Next day, Jan 14, 2021, another perhaps more senior Technician came - Ringo Team No. 2466. In no time, he found out the control board was malfunctioned, replaced and back to work in 30 minutes. Ringo is a very competent technician, courteous and fully explained to me the operational system. I live here for over 10 yrs. I just learnt that there are so much "unknown" to me. eg a small knob to adjust the fan speed. Very happy with the service rendered by Ringo although need to bear a 2 day-cooling time.

Was this review helpful?
Company Response

Hello, thank you for your wonderful review! – Summer

Diane from Greater Sudbury
Diane from Greater Sudbury
1 review Greater Sudbury, ON
10/10

Plumbing Problem

We wanted to commend Darren for his excellent service in the repair of our clogged Kitchen sink. He is professional, knowledgeable, and an expert in his trade. Thank you Darren for repairing the problem and taking the time to explain what you would do.

Was this review helpful?
Company Response

Hello, thank you for your great review! – Summer

Frank A. in Whitby
Frank A. in Whitby
0 reviews Mississauga, ON
10/10

Nelson did a terrific job!

Nelson arrived at my home on time, quickly diagnosed the problem, fixed it and provided helpful tips to prevent the issue. Well done Nelson, team member 3584. Keep up the good work!

Was this review helpful?
Company Response

Hello, thank you for your positive review! – Summer

Paul in Georgetown
Paul in Georgetown
2 reviews Halton Hills, ON
10/10

Reliance Service Technicians Continue to be Exemplary

I wanted to personally commend Reliance senior technician Wes and Bryce for their incredible service. I purchased a furnace from Reliance in 2019 based on their reputation and warranty services and it turns out that the unit that was installed was not quite what I ordered. I am not at all an HVAC expert so I didn't quite know the nuances of what I ordered but when it came time to replace filters and the filters in my furnace were not generic and I couldn't find them anywhere but reliance, and to boot they were backordered for months due to COVID, I realized that this was not the unit I thought was being installed because I specifically said I wanted a unit where I could buy generic filters elsewhere.

I had to do a lot of the leg work to get this remedied because Reliance is so large that I was getting bounced around from departments; however, management scheduled a replacement of the casing to accommodate a generic 5" Merv 11 filter along with a duct mount UV installation VERSUS a 1" UV filter and a 4" furnace filter that you can not seem to find anywhere by Reliance. Technician Wes did the original install and returned again this time around. I couldn't be more impressed with him and his associate Bryce was equally as helpful, knowledgeable and courteous. There are pros and cons to dealing with large companies for reasons like this; however, I like to commend good honest work and Bryce and Wes from Reliance deserve this accolade.

Was this review helpful?
Company Response

Thank you for your kind words Paul. We really appreciate you taking the time out to share your experience with us.- Gemma

Private User
Private User
Private User reviews Brampton, ON
10/10

Watersoftner

Daniel MacDougall . He was very helpful with my water softener plan. He was very friendly and polite. He knew what he was doing .I thank Reliance for having such good people working for them. Thank You.

Was this review helpful?
Company Response

Thank you for this amazing review. We are grateful for your support! - Gemma

Don in Mount Pearl
Don in Mount Pearl
1 review Mount Pearl, NL
10/10

Great service

Fast friendly furnace servicing. Good communications, efficient, clean, came on time, friendly person. They also service our air conditioning and we have never had a problem. Highly recommend it. Fair pricing.

Was this review helpful?
Company Response

This is wonderful to hear Don. Thank you for your excellent review and recommendation. - Gemma

Private User
Private User
Private User reviews Vaughan, ON
10/10

HVAC leakage and Water Heater issues

clean work and I highly recommend their service. The technician fixed both the issues in short time and also ordered the broken parts that needs to be replaced. He made a temporary fix till the new piece gets shipped and so far the temp fix works fine.

Was this review helpful?
Company Response

This is wonderful to hear. Thank you for your excellent review and recommendation. - Gemma

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://www.reliancehomecomfort.com
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.