Reliance Home Comfort

Heating & Air Conditioning
2 Lansing Square Toronto ON M2J 4P8
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85%

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Best of 2020 winner 7 timesBest of 2020winner 7 times
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Reviews for Reliance Home Comfort

Average customer rating:
8.9 10 (11786 reviews)

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Michael111 in the Beaches
Michael111 in the Beaches
10 reviews Toronto, ON
10/10

Great job: Sale & Installation of Ductless AC


I have a 100 year old house, that uses radiator heat in Toronto. So, I have no ducts and no central AC. The one ductless AC unit I bought from Reliance a few years ago continues to work very well. But it is not strong enough to cool the whole house. So, I decided to buy another ductless unit from Reliance. They sent over Alec & Ali to assess my needs. Both were great & clearly knew their stuff. We discussed the size of unit I needed and best placement. They explained my options clearly and answered all my questions. Once I decided to make the purchase, Alec arranged for prompt installation that suited my schedule. The installers, Chris & Rob, arrived on time, did an excellent job and went the extra mile to ensure that I was satisfied. Importantly, they cleaned up after themselves. The installation took about 5 hours -- well within the 4-6 hour window they had predicted. Overall, I am very pleased with the work done by Reliance and I highly recommend them

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Company Response

Thank you for your wonderful review!

Abad in Toronto
Abad in Toronto
0 reviews Brampton, ON
10/10

Going Above and Beyond

I had Omare service my furnace which appeared to stop working overnight and had become a concern. He was great company, honest, kept me informed of all the checks and balances he was performing and gave me comfort in the fact that whatever my problem was, he was there to solve it!

Omare's service was extraordinary. Not only did her tackle the issue he was called in for, but rather took additional time to resolve a pending matter left over from a previous service technician's call.

With Reliance having technicians like Omare servicing their customers homes, I can truthfully say I am very satisfied with my Reliance Protection Plan!

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Private User
Private User
Private User reviews Windsor, ON
10/10

Awesome service

Awesome timely service! Warranty repair and service on 3 year old system.. Gave sound advice on pruning landscaping impeding my exhaust vent, preventing interruption in furnace this winter! Very appreciative!

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Dopey1369
Dopey1369
0 reviews Calgary, AB
10/10

Ac, hot water tank, water softner

We had Reliance come out as we were looking for an AC unit for our new house we purchased. The gentleman who came out was very friendly and helpful. He walked us through the process and we ended up renting the AC over buying it as the the furnace did not have a warranty as we were the second owners and renting the AC gave us coverage on the furnace if something happened. Fast forward a month and a half and we decided we needed a water softener since the water here in calgary is pretty hard. Daniel came out and assessed our situation and informed us about the electric water heater we had was nearing the end of it life cycle and he suggested an endless gas water heater along with the water softener. Daniel was great and very friendly. I would highly recommend reliance to friends and family.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Repair water heater

The service person was prompt, courteous and knowledgeable. The repair was done quickly and with no mess at all. The service person wore a face mask and wore booties over his work boots.
We were very pleased with this service.-

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Z in Frankford
Z in Frankford
0 reviews Windsor, ON
10/10

Water Heater Installation

Tony (team member 11158) from Reliance was patience, friendly and very accomodating. He explained every step of the process to us and patiently answerd our million silly questions. He worked with us to minimize the mess from the old water heater leaking. After days with no hot water and not knowing where to start, the team from reliance from Tony who installed the new heater, Mike (2854) who did the inspection and Pradeep and Rocky from customer service who set up the appointments and explained the process helped to make a very stressful situation much more bearable. Wilm be recommending Reliance to everyone.

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BPV
BPV
0 reviews Sudbury, ON
10/10

Annual Furnace Service

Outstanding customer experience dealing with Matt and Brian. They were able to troubleshoot a damp odor and recommend a course of action. My sales representative Bill will visit to discuss a Heat Exchange Unit. Thank you for your expertise, Matt and Brian. Good catch on the missing p-trap and the faulty board. Great Communication Skills as well. Brian

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Private User
Private User
Private User reviews Mississauga, ON
10/10

AC service

Reliance is a competent, honest and responsible company. It’s tolerance is high. It responds to all calls and requests in a timely manner. It’s Customer service staff and it’s technicians are efficient and well experienced.All do their best to satisfy the company customers.

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Company Response

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us!- Gemma

Jessica & Tommy in Toronto
Jessica & Tommy in Toronto
2 reviews Markham, ON
10/10

New furnace and humidifier installation

We had an extremely positive experience with Reliance. It began with our advisor, Michael, who completed an initial in-home consultation about a new furnace and a new humidifier in our basement. The package that he designed for us met our needs and our home size. He did not upsell us on a higher model and was very thorough in explaining all of the details since we are first time home owners. His experience as an installer really helped put us at ease. He was able to schedule an installation shortly after. The installers, led by Sepehr, were on time and worked well together to install both the furnace and the humidifier. He also installed the Google Nest and taught us how to operate them. He even helped us to cap the gas line that leads to the BBQ in the backyard. After the installation, we had a few questions and Michael came back to our home, examined the work done and discussed the rationale of the work completed and how they were accordance to codes. We felt a peace of mind and we appreciate the work by Michael, Sepehr and his partner. Thank you!!

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Jane in Ottawa
Jane in Ottawa
0 reviews Ottawa, ON
10/10

Furnace purchase and installation

Andre gave us an excellent overview of replacements for our furnace. Mike and Dylan installed it on time, cleanly and explained all that was needed. All were very polite and friendly

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Company Response

Hello, thank you so much for your 10 start review! – Summer

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://www.reliancehomecomfort.com
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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