I have the Reliance Home Comfort package, which includes heating, AC, and plumbing, for multiple rental properties. Unfortunately, my experience has been disappointing. 1. A furnace rented for one of my properties, installed just a couple of months ago, started malfunctioning. It took two days to show for the emergency call while the temperature was -25°C. 2. In another property, there was water leaking near the furnace. I reported the issue on Thursday, but their technician only showed up on Sunday. He claimed the leak was from the water heater. After calling the water heater company, they confirmed the problem was not theirs. A third-party plumbing company eventually concluded the leak was indeed from the furnace. Still, problem is not resolved The field service is extremely poor, and the technicians often push for renting equipment at prices much higher than other reputable companies. I am giving 1 star only because there is no option for a negative rating.
- Approximate cost of services:
- $0.00