Our old furnace started making a noise Monday night. Reliance had their tech over to check out the problem early Tuesday morning. Because of the age of our furnace, we wanted to review our options to replace rather than repair. By Tuesday evening, the rep from Reliance was over to discuss. A number of options were presented with the pros and cons of each. All frank discussions that were very much appreciated. No pressure with respect to repair/replace evaluation or which option to take if went with replace.
We decided to replace the old furnace. By Wednesday morning, the installers were at our door with the new furnace. Both installers were professionals, kept us informed of what they were doing and kept the disturbance to a minimal (both my wife and I work from home).
In the end, I’m extremely satisfied with the service received and would recommend the Reliance team with confidence.
Thank you to Neil, Trevor, Costa and Tyler.