The Monitoring Center

Alarm Systems
2150 Winston Park Drive, Unit 17 Oakville ON L6H 5V1
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Alarm Systems
The Monitoring Center
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87%

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Reviews by rating (past 12 months)

Reviews for The Monitoring Center

Average customer rating:
9 10 (293 reviews)

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Private User
Private User
Private User reviews Oakville, ON
0/10

Stay Away - Takes over 20 minutes to answer your alarm call EVERY time

You get what you pay for - stay away if you value your safety.
They are obviously way understaffed and it takes over 20 minutes to answer your call even if an alarm was triggered - you would have been robbed or possibly even harmed by this time.
This has been the case for years but overlooked due to price until I needed them to answer my call.
Looking for new alarm monitoring company who will truly monitor my alarm - the risk you are taking with TMC is simply not worth it.
Stay away !

Approximate cost of services:
$9.99
1 of 1 people found this review helpful.
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Company Response

We apologize for any inconvenience and this is not our usual response time. I cannot locate you in our database ... please contact me directly so we can investigate this issue. Mirella, Sales Manager 1-866-247-4999 Ext 2235 or email mirella@themonitoringcenter.com.

Jim in Toronto
Jim in Toronto
5 reviews Oakville, ON
0/10

Beware of their service promise. Terrible service from servicing team!

The sales team who provided pricing to sign up is quite nice however once they transfer you to the scheduling department, everything changes. The Monitoring Center might seem like a great deal until you realize the additional costs they add. When you compare them to other security companies, they are sub-par. The scheduling department was not accommodating and extremely rude. We are going elsewhere. I do not recommend this company.

Approximate cost of services:
$264.00
1 of 1 people found this review helpful.
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Company Response

Hi Jim ... I am sorry but I cannot locate you in our data base. Please contact me directly so I can investigate the issue and resolve it for you. Mirella, Sales Manager 1-866-247-4999 Ext 2235 or email mirella@themonitoringcener.com so I can assist.

C.B. from Hamilton
C.B. from Hamilton
6 reviews Hamilton, ON
10/10

Great Company

Amazing organization! I am so grateful and thankful for their expertise and professionalism. Every department that I have dealt with has been helpful and taken the time to listen to my questions and needs.
I recently had extra window contacts added and Richard was an outstanding and professional technician who took great care of the many small details that it took to install the contacts that keep me safe.
At the end of the day I go to sleep knowing I am protected.
For that I am very grateful!
And that's what this company is all about!
Thank you TMC!

Approximate cost of services:
$250.00
0 of 1 people found this review helpful.
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Company Response

Thank you!! We appreciate your kind review and your business!!

MM SCI
MM SCI
1 review Hamilton, ON
4/10

Awful customer service

I am an existing customer and it is very frustrating to get through their 1-866 number or with their chat reps online (see pis attached). 20 minutes hence I still had no one online to assist with a simple enquiry.

they are good though at the monitoring part but all the best if you ever have to reach them!

Approximate cost of services:
$140.00
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Company Response

We do apologize for any delay experienced. I am unable to locate you in our database without any specific information but would like very much to track your connection experience through our phone que in the case there is an issue we can resolve. Please do contact me directly so I can be of assistance ... Mirella, Sales Manager, 1-866-247-4999 Ext 2235 or email me directly at mirella@themonitoringcenter.com. Thanking you in advance for allowing us to remedy this issue.

Enzo in Toronto
Enzo in Toronto
0 reviews Halton Hills, ON
0/10

Poor customer service

Used this company for over 5 years with no issues until now. Their technician installed my devices to the door. After awhile they stopped working and I’m told I have to wait two weeks to get service for their error. Rick who is supposed to be a manager continued to put the blame on us, even though we did not install the devices to the door. Not willing to try and get someone in here faster to solve the issue they caused. Very disappointed and will be cancelling this service.

Approximate cost of services:
$200.00
0 of 1 people found this review helpful.
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Company Response

Hi Enzo. First please allow me to apologize for any inconvenience caused. We cannot locate you in our data base with the information presented and would like to resolve this issue for you. Please contact me directly so that we can investigate and ensure you are taken care of immediately. You can contact me Mirella, Sales Manager at 1-866-247-4999 Ext 2235 or email mirella@themonitoringcenter.com. I will work closely with our Service Manager and we look forward to assisting you in making this right.

Private User
Private User
Private User reviews Brechin, ON
10/10

EXCELLENT

I changed from a small local monitoring centre to The Monitoring Centre. I was a bit nervous going to a large company from our local guy which we knew. I can’t say enough about their service. In the first few months they added a moisture meter in our basement. We were away and got the call.. we had moisture. Rained over 2 inches and sump pump couldn’t keep up. We had someone come in and resolve our issue but if we hadn’t changed we would have had thousands in damage. When they call. Always polite and efficient. Must mention the installer was very pleasant as well. Best choice we could have made and they are EXCELLENT!

Approximate cost of services:
$10.00
2 of 2 people found this review helpful.
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Company Response

Thank you so much for your positive feedback!!! We appreciate your business.

Julia
Julia
4 reviews Vancouver, BC
10/10

My alarm

Fantastic job! The tech.guy arrived really fast and installed the alarm device I bought as soon as possible but reliable at the same time. I was really impressed by the level of professionalism. He also answered all my questions!

Approximate cost of services:
$100.00
2 of 2 people found this review helpful.
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Company Response

Thank you and welcome on board!!

Private User
Private User
Private User reviews Toronto, ON
10/10

Alarm system installation

Tech came out promptly to give me an estimate to improve our alarm system. In fact we decided to buy a new one. We are pleased with our new system. Quality customer service and efficiency, they know what they are doing!!!

Approximate cost of services:
$699.00
2 of 2 people found this review helpful.
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Company Response

Thank you so much for your positive feedback. Welcome on board!! We look forward to servicing your security needs.

PT.George in Toronto
PT.George in Toronto
0 reviews Toronto, ON
10/10

PROPER INSTLLATION WITH DETAILED INFORMATION

We were shopping around to get new security system for our house and we were confused who to select as we had bad experience before but after reading their reviews and website we decided to go with them they really performed professional installation with complete detailed information which we never had it before it really good to have business with those who are qualified and at least keep good behavior technician we really like TMC services and on-time response thank you so much.

Approximate cost of services:
$350.00
1 of 1 people found this review helpful.
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Company Response

You are most welcome!! Thank you, we appreciate your positive commentary and your business!! We hope to be servicing your security needs for years to come.

Private User
Private User
Private User reviews Toronto, ON
2/10

buyer beware

just got a call from the monitoring center to tell me the battery in the panel was low. i was then transferred to someone who said their name was mariam. i found her to be extremely unhelpful, rude and unpleasant. i presumed they would set up an appointment to change the battery but no, this was not to be. she told me i can google where to get a new battery. when i asked to speak to a supervisor she said she was the supervisor and there was no one there higher up at the time that i could speak with. full service 24 / 7 ? how do they figure that? + attitude to boot ! in the past i have had 2 motion sensors from them fail ( according to the installer ) unusually soon. buyer beware ! my opinion.

Approximate cost of services:
$155.00
2 of 2 people found this review helpful.
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Company Response

We do apologize. Our Service Manager will contact you today in order to remedy your battery situation ... we are full service and will arrange for one of our technicians to replace your battery. TMC has zero tolerance for unprofessional behaviour and the operator in question will be disciplined accordingly. We would also like to take this opportunity to thank you ... without you bringing this incident to light we would have no knowledge of its' occurrence. We hope this meets with your approval. We do appreciate your business. You can also contact me directly, Mirella, Sales Manager ... 1-866-247-4999. Again, our sincerest apologies

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Monitoring Center

Welcome to The Monitoring Center. We offer Affordable ... Dependable ... Full Service Alarm Monitoring 24/7 starting at ONLY $9.99/month... 6 Month FREE Sign Up Bonus. ULC Listed and CSAA 5 Diamond Rated Alarm
Monitoring Facility. We provide new installations, system upgrades & add ons, and full service. We specialise in converting existing alarm systems to our monitoring facility while saving you money.

CATEGORIES
Alarm Systems
PRODUCTS
We can provide a wide range of alarm products to suit your security needs: *** Portable Panic/Medical Alert Devices Carbon Monoxide & Smoke Detectors Door & Window Contacts Glass Break & Motion Detectors Temperature & Flood Sensors Hold Up Buttons & Remote Keyfobs Wireless Receiver & Sirens Upgrade Kits And More
SERVICES
Existing alarm system monitoring New alarm system installations Existing alarm system upgrades Alarm service Smart home control
WEBSITE
https://www.themonitoringcenter.com
YEAR ESTABLISHED
1998
PAYMENT METHOD
Cheque or Credit Card
LICENSES
CANASA Membership ... ULC Certification
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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