Service Pro Group

Heating & Air Conditioning
28 Charlton Blvd Toronto ON M2M 1B9
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Reviews by rating (past 12 months)
Best of 2021 winner 2 timesBest of 2021winner 2 times

Reviews for Service Pro Group

Average customer rating:
10 10 (35 reviews)

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Walter in Toronto
Walter in Toronto
0 reviews Toronto, ON
10/10

New Boiler and On Demand Water

I had a really great experience with Service Pro - and particularly Liran who came, provided a very good price and scheduled and replaced the boiler system quickly. Very pleased with the advice and speed. Installation fully completed within same day to remove and fully install.

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Vithushan
Vithushan
2 reviews Pickering, ON
10/10

Thermostat and Microwave Install

I am extremely satisfied with the customer service and professionalism displayed by Liran & his team at Service Pro Group. I needed my Google Nest Thermostat and over the range microwave installed at a rental unit. Liran made the process extremely easy for me (he didn't need me to be on site) and installed both units quickly. He responded to my call instantly and was on site the same day. The day after the Google Nest was giving some problems and Liran was over to fix it that morning. I can't say enough about the professionalism and expertise of this company. Will be using them going forward. Thank you for all your hard work!

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Company Response

Thank you for this. It was a pleasure working with you. This is what we do;)

SUPER SERVICE
SUPER SERVICE
0 reviews Toronto, ON
10/10

CAC, FURNACE, FRIDGE

You can search the World, and you won't find better service than what I got from Liran of Service Pro Group. His professionalism, dedication and respect for the consumer is admirable. Last year, I had a flood around my furnace area. He came and repaired it the same day ( although it was his weekend). He refused to get paid then. Two weeks ago, both my Ac and Fridge stopped functioning properly at the same time. He came and checked my outside AC unit and disconnected the motor to avoid having a fire at my premises before I asked him to replace the AC with a new one. Not only that, he checked my fridge and told me I need a new fan. Although fixing fridges is not what he does, he ordered a new fan and fixed my fridge. This is as good as they come. He is he knowledgeable, caring and efficient. He is la crème de la crème of service. Thank you Liran.
Norma Manfrini

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Company Response

Thank you thank you thank you. You guys are great

Lincoln in The Beaches
Lincoln in The Beaches
2 reviews Toronto, ON
10/10

Ventilation Duct Replacement

There was something in our ducts, and it was making us sick.

We live in an old house with a forced hot air ventilation at least 50 years ago, and there was something in the ductwork that was causing the family to have chronic headaches, nasal congestion and sleep loss. For years we tried to find and fix the problem with numerous duct cleanings, fiber optic inspections for cracks, standalone HEPA air filtering units, and filters behind each heating register. Nothing worked!

We eventually reached the conclusion that either we had to move out of the house, or rip up the walls and have the ductwork completely replaced. We decided to go with the latter, even though it meant we would have to move all the furniture, tear out bookshelves, move into a rental while the work was going on, and pay a general contractor to replace and repaint the drywall after the work was done.

We got estimates from several heating and AC contractors and were about to hire one to start the job, when we decided to get one last estimate from Liran and his Service Pro Group. After examining the system and discussing our concerns with us, he asked whether we had considered installing a high velocity HVAC instead of replacing the existing system. We hadn't heard of this type of system at all, but Liran explained that it uses small flexible ducts that can be fished through the walls without tearing down the drywall. He also recommended replacing the big furnace in the basement with a compact wall-mounted boiler unit. The main drawback to this option was that the estimated cost of installing a high velocity system was about twice that of tearing out and replacing the existing ductwork.

Liran did not try to pressure us into a decision and was in fact apologetic that it might sound like he was upselling us. He pointed us to various online resources for high velocity systems, and we spent about a week researching these systems. At various points we called Liran up to ask questions, and he always made the time to answer completely and patiently. He even came back to the house at one point to show us where the various parts of the system would be situated and how they fit together. Ultimately we made the decision to go with high velocity and hired Liran to install a Unico system.

When the time came, Liran and his assistants worked professionally and efficiently, always telling us what to expect over the coming days and touching base whenever there needed to be a change of plans due to their finding something unexpected (as there always is in an old house). In the end the work was completed on time and on budget and worked exactly as advertised. Of note, there were a few adjustments that needed to be made after the initial installation, including adding an additional duct to the downstairs to provide more uniform heating and fixing a jumper on the boiler that was causing it to go on when the in-system humidifier was operating. In each case Liran came within 24 hours of our noticing the problem and fixed it immediately. He even came over on a Sunday afternoon on short notice.

Another remarkable aspect of our experience with Liran is his conscientiousness. Without prompting he touched base with us several times over the winter to check whether the heating was adequate, and when the weather starting heating up a few weeks ago, Liran called us to inquire about the AC.

But the best thing of all is that since the new system was installed, the family's respiratory symptoms have vanished. No headaches, no stuffiness, no groggy mornings. And the house is completely comfortable day and night.

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Company Response

Thank you Lincoln. First off, I really appreciate the opportunity to working with you. Im thrilled things are working out well.
Look forward to seeing you guys again.
Cheers

Peter in Toronto
Peter in Toronto
1 review Toronto, ON
10/10

Great Company

Liran came to quote our furnace replacement, one of three quotes we got. He was by far the most informative of the three. His quote was competitive but the most important part the information he provided. He came on time and did professional, clean install. We can't say enough about his work and willingness to explain the while process. I would be happy to recommend Service Pro Group for all of you HVAC needs.

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Company Response

Hey there. Thank you so much for the gesture and leaving a review. Although I know a referral was meant for another company but I'm happy you gave us the opportunity.

Thanks again.
By the way, I finally got out on the bike. Well worth the investment.
Cheers

Jeremy in Toronto
Jeremy in Toronto
0 reviews Pickering, ON
10/10

Air conditioner + Nest Thermostat install

Just getting a quote for an air conditioner was a bit of a struggle. I put out several requests and either didn't get a reply, got a quote number without any details of my place or some that took the time to get some information, made appointments to come check it out and then ghosted me.
It is the prime time for installs, but still pretty unprofessional.
Enter Liran from Service Pro Group. We talked over the phone and he got some details, but felt he needed to take a look at our place to give an accurate quote. He made arrangements and came out and took the time to explain his recommendations.
The install went through seamlessly and while it cooled our place, it wouldn't go below 25c.
Liran made multiple trips back out to diagnose the issue and was proactively sending messages to make sure it was working.
Took a couple days (there was some unique issues with the layout of our venting) and got everything sorted out.
This level of professionalism and courtesy is rare in my experience. If you are looking through other quotes for an honest reliable install I could not recommend Service Pro Group any higher.

1 of 1 people found this review helpful.
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Company Response

We are so pleased with your satisfaction. It was a pleasure serving you.

RM from Toronto
RM from Toronto
1 review Toronto, ON
10/10

Gas leak fixed!

Fantastic experience dealing with Lee from Service Pro Group. Lee fixed a gas leak in our home. He was personable, knowledgeable, experienced and got the job done in a timely manner. Should the need arise, we would definitely call upon Lee again, as well we would highly recommend him to others!

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Company Response

Thank you for taking the time to share your feedback. It was a pleasure serving you ! YOUR Comfort is OUR Business!!

Merav in Thornhill
Merav in Thornhill
1 review Vaughan, ON
10/10

Furnace and Humidifier replacement

Look no further, if you want an honest, well priced company that is super knowledgeable about HVAC, this is the one!!!
My furnace stopped working suddenly, Liran was prompt in answering the service call and explained every step of the process to us. He has a wealth of knowledge in his field, sticks to a schedule and is extremely professional. We were so amazed by Liran's dedication for excellent customer service and will not hesitate to use this company again for all our HVAC needs.

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Company Response

Thank you kindly for sharing your experience. It was such a pleasure helping you with your furnace.

David
David
6 reviews Toronto, ON
10/10

Furnace replacement

Second time around with this outfit and absolutely ecstatic with the service. Liran is a total pro. He got me set up with the right equipment, corrected a few problems I didn't even know I had and rode off into the sunset. Prices are exceedingly reasonable. Recommend most highly.

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Company Response

That's it! We need to make a movie. :)
I really appreciate the kind words and especially the time you took to do this. Your good people.
David, we wish you and your family all the best.
Take care my friend

Private User
Private User
Private User reviews Toronto, ON
10/10

New Furnace Installation

Professional Service. Installation complete in a very quick and efficient manner. Everything was done according to scope.

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Company Response

Hi There. Thank you for this review. I am thrilled that you had a great experience with Service Pro Group.
Stay safe
All the best
L

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Service Pro Group

Family-owned and operated, Service Pro Group has been in business since 2009. We are one of the few home services companies in our area driven by a commitment to providing extensive training to our staff, superior customer service, a wide range of products to choose from, and competitive pricing. We serve the HVAC, plumbing, electrical, and home automation needs of customers throughout our community and beyond.

Our founder, Lee Dry, is an HVAC and Gas professional by trade, with strong ties to business and philanthropy initiatives. We look forward to using our experience to contribute to the communities we serve through charity programs and special offerings for customers in need. We believe in our motto of "Your Comfort Is Our Business," no matter who you are! We are here to make your life easier, through our consistency in customer service, high-quality care, and a 100% satisfaction guarantee.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, Condensor, Heat pumps, Split units, Air conditioners, Controls, Boilers, water heaters, water tanks, tankless water heaters
SERVICES
Heating & cooling, Furnace repair, humidifiers,Air conditioning, heat pumps, Electrical, Plumbing, Boilers
BRANDS
Amana,Goodman, Rheem, weatherking, Bosch, NTI, Navien, York, Coleman, Carrier, Bryant, Lennox and more
SPECIALITIES
heating, cooling, air quality
WEBSITE
https://www.serviceprogroup.ca/
YEAR ESTABLISHED
2018
NUMBER OF EMPLOYEES
7
PAYMENT METHOD
visa, mastercard, cash, cheque, e-transfer
LICENSES
Gas, Air conditioning, Plumbing, Electrical
MEMBERSHIPS
NATE, TSSA,
LIABILITY INSURANCE
Yes
DIPLOMAS
George brown
PROJECT MINIMUM
$150
WRITTEN CONTRACT
Yes
WARRANTY TERMS
equipment dependant
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.