Capital Appliance Repair

The serviceman was rough, impolite and aggressive in my own house and made me (even as a guy) quite uncomfortable. I kept my phone close in case I had to call for help. He came stayed five minutes, told me that the repair would cost over $1200 and that I should have never bought an induction stove. He charged me $85 for the evaluation. I paid quickly to have him leave the house as quickly as possible. He left without leaving his name, a receipt or even a business card, even though I asked.

The service was unprofessional and the experience quite unpleasant.

Great attention to detail. They made sure to check the dishwasher was level before they left and that was for service on an existing unit, not a new one. I would not hesitate to use them again.

I was very pleased with the quality of service provided by Yuri. The difficulty with my stove was assessed, the part was ordered and installed with efficiency. Yuri performed the tasks in a friendly, competent manner. Yuri even set the clock on the stove, a clock whose operations had been mystifying me. I would not hesitate to call Capital Appliance Repair for any of my appliance difficulties.

oven hinge broken before Thanksgiving. Yuri assessed the problem, ordering hinges and replaced them in time for Thanksgiving. Service was great. Would highly recommend them. Yuri was professional and came on time for both visits.

Our clothes dryer is attached to the top of the washing machine in what was essentially a very narrow closet. Our repairman had to spend a lot of time and an exhausting amount of energy to pull the appliances into a position where he could examine the dryer and find out why it had stopped working. After removing several large parts he determined that a pulley had broken and needed replacing. He returned three days later with a replacement pulley which he installed and then replaced all the parts he had removed. He worked quickly but carefully and finished the job. Pushing the appliances back into place also required a lot of physical effort.
We were impressed by his knowledge and ability.

Their technician came for inspection at an agreed cost of $100, while looking took out garbage from drain pipe, spending few minutes, demanded $280. When protested he called a lady and they spoke in a foreign language. She threatened to send my file to recovery. Her tone was highly disrespectful and unprofessional. Feeling being fleeced.

Very good and quick service from the admin office. Juri was professional,knowledgeable and very pleasant in answering all of our questions. We would highly recommend him and Capital Appliance Repair.
Thank you

Fridge stopped working. I called Capital Appliance and they sent technician that afternoon. Yuri identified the problem and returned at 0800 early next morning. Outstanding service and highly recommend Yuri!!

Capital Appliance was quick to send out a repair man who was able to assess the problem. One of the burners of my Jenn-Air glass counter top stove wasn't working, and as it wasn't the switch, it was determined to be the element. A new one was ordered, which took 3 months to arrive. Andre returned to complete the repair, but when he opened the cassette we saw that there was a serious problem with the wiring of the other burner. It was an assembly fault. Thank goodness he was able to fix it, as well as replace the burnt out element, and all is good. I am grateful to Andre for his excellent work.

The service technician did a fine job yesterday. The fridge is working and the repair was completed successfully.

Having said that, I do have some concerns I would like to raise:
He was late. Originally scheduled for 10:30, he arrived at 12:30. I called the dispatcher at 11am to confirm when he was coming.
I didn't receive an estimate before the work was completed. The work was done and I was then asked to pay.
The repair is too expensive. $350 for the installation of an off the shelf part is too much. The technician's labour rate is too high. He was onside and I was charged $200. A labour rate of $200 is much too high for this time of work. The markup on parts is also too much. I was charged $112 for a small part which I later found online for $30. (I don't expect to pay online prices for parts that a repair person has onhand, this feels exorbitant.) I would expect this repair would be closer to $200 ($70 parts, $120 labour).
In summary, while I have no complaints about the quality of the work, I won't be using them or recommending them again due to the way the work was priced and quoted.