Furnace Solutions Heating & Air Conditioning

Heating & Air Conditioning
Edmonton AB T5T 4M2
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HomeStars
Heating & Air Conditioning
Furnace Solutions Heating & Air Conditioning
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73%

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Reviews by rating (past 12 months)

Reviews for Furnace Solutions Heating & Air Conditioning

Average customer rating:
9.9 10 (401 reviews)

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cstcjm
cstcjm
1 review Edmonton, AB
10/10

furnace replacement

Both employees were professional and gentlemen around our children. I was told they'd be finished at "1:23" pm or "1:24"pm. I think he was out by 2 minutes. Pretty not bad! Cleaned up after. It was clear they pay attention to detail.

Approximate cost of services:
$4,500.00
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Company Response

Thank you for your review, looks like you pay attention to detail too! Thank you for noticing the effort and care our installers take in each home they visit. We want you to feel treat like family, and happy to hear that was translated to you and yours. Thank you choosing Furnace Solutions, we appreciate your business.

shawngendron
shawngendron
1 review Spruce Grove, AB
10/10

Garage heater

The boys were friendly and quick. Great service. I highly recommend furnace solutions. Have a good day

Approximate cost of services:
$2,462.00
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Company Response

Thank you for the review Shawn, Nolan and Jordan always strive to make every customer feel like family, glad to hear that translated to you! Thank you for choosing Furnace Solutions, we appreciate your business.

Tim in Edmonton
Tim in Edmonton
1 review Edmonton, AB
10/10

Trane S9V2

Noland and Jordan installed our new S9V2 furnace, humidifier, and nest. Everything was executed well, and we are very impressed.
They were prompt, friendly, tidy, and did a great job even considering our challenging older home. Ryan did a good job speccing out our home, and took my concerns seriously and with respect. I am very happy with this install, thanks for treating my home like yours.

Approximate cost of services:
$5,811.75
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for the review Tim, we hope you and Amanda are staying nice and warm with new your S9V2 installation. Isn't technology remarkable, the NEST thermostat you can control from anywhere!? We are more than ecstatic to hear you enjoyed the customer service by our incredible team, we strive for flawless installations and we always love a good challenge. The fact that you said you were heard really means a lot, that is something that we take seriously here. We want you to feel like family, and from the sound of it, you do! So, welcome Amanda and Tim to the Furnace Solutions Family! We appreciate your business.

mjdeeg
mjdeeg
1 review St. Albert, AB
8/10

Change hot water

Your employee showed up on time, put down covering to protect or new floor and expertly completed the hot water tank install very quickly. He was friendly and answered all our questions. He is a journeyman and leftus very pleased we had selectedyour firm to do this work. Thank you.

Approximate cost of services:
$1,100.00
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Company Response

We thank you for your business, and we appreciate your feedback. We strive for the highest quality of work and customer service at every installation. If you feel there is anyway we could have made this experience better for you please contact us at the office 780-504-6772. Thank you again for choosing Furnace Solutions.

Kent
Kent
1 review Edmonton, AB
10/10

Garage heater

Prompt, professional and courteous service. Great attention to detail and went above and beyond expectations.

Approximate cost of services:
$2,200.00
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Company Response

Kent, thank you for taking the time to come and write us a review, our staff always strive to go over and above for all our customers, and we thank you for acknowledging that work ethic and customer care. Thank you for choosing Furnace Solutions.

jmohess
jmohess
1 review Edmonton, AB
8/10

Garage heater

Everything looks good and clean.

Two small issues;
I thought the thermostat would've been placed by man door. I didn't tell the techs, but to me it makes more sense.
And they didn't seal around the gas line where it entered through the exterior wall on the outside. I did it myself.

Approximate cost of services:
$2,500.00
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Company Response

Thank you for your review Jason, it is unfortunate to hear that there were issues with your installation. We take our craft very seriously here at Furnace Solutions, and if there are any issues we encourage all of our customers to contact us immediately so we can resolve any issues. Please note that our management team has been notified, and we have left you a message, please respond so we are able to rectify the concerns you have. We appreciate your business, and thank you for choosing Furnace Solutions.

cody
cody
1 review Sherwood Park, AB
10/10

Upgrade furnace

Great guys to deal with. Techs were fast and efficient. Nice clean work. Used them to upgrade my hot water in the past now new furnace.

Approximate cost of services:
$4,000.00
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Company Response

Thank you Cody, we appreciate the time you have taken to share your experience with us. We are pleased to hear you had such a positive rapport with all of our staff here, the technicians strive for seamless work each and every time. Thank you for your repeat business, and for choosing Furnace Solutions.

Sonny &.
Sonny &.
1 review Edmonton, AB
10/10

Furnace repair

Prompt, professional, spoke in understandable language, and treated my wife who was home very respectfully. Your company has installed my garage heater and now this and so far we are very pleased with your service , pricing and overall experience. Well done !

Approximate cost of services:
$350.00
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Company Response

Sonny, Thank you for such a kind review, we are pleased to hear the values we hold highly like respect and dignity are translated clearly through our work. We want you and your wife to be treated like family with the best pricing and service possible. Thank you for taking the time to share this experience, and thank you for choosing Furnace Solutions!

Don in Morinville
Don in Morinville
1 review Edmonton, AB
10/10

Furnace Maintenance

Mitch arrived promptly at the scheduled time and took the time to explain the tasks he performed to complete the maintenance on our furnace which had not been serviced in three years.

I would rate the service as "top notch": prompt, friendly, expert.

I highly recommend Furnace Solutions to anyone requiring furnace maintenance.

Approximate cost of services:
$195.00
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Company Response

Don, thank you for taking the time to share your experience with your furnace maintenance. Our teams take unbelievable pride in their work, whether it be a fully installed furnace or a maintenance service, we want you feeling educated and looked after. Thank you for your business, and for choosing Furnace Solutions!

Urock
Urock
4 reviews St. Albert, AB
9/10

Garage heater, power vent hw tank and humidifier

I initially reviewed the company taking exception to the job they did. The same day the review was posted I was called and they insisted on coming out that day to look the job so they could make it right. Scott and Ryan came over and assessed the job and went above and beyond making sure I was satisfied.

They rectified the issue I had with the initial garage heater install and went the extra mile and installed a bonus vent fan in the garage. All in all truly impressed with the level of customer service would recommend to anyone.

Review has 1 previous version
Approximate cost of services:
$4,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you for allowing us the opportunity to show you how important your experience with our company truly is. We have high standards of service, and quality that we strive for each and every day. We do not take these matters lightly, we appreciate you reaching out and giving us that open door to correct any issues you had previously. Thank you again for choosing Furnace Solutions, and for your recommendation.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Solutions Heating & Air Conditioning

Furnace Solutions was built to give you customer service like no other . Dealing with furnace repair, furnace installation, air conditioning repair, air conditioning installation and all HVAC services. We believe in high quality, clean work and attention to detail at a reasonable price. We wanted to offer our customers ...
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