Canadian Heating And Air Conditioning Inc

During the hottest July on record in 80 years our AC died. Renee came right away and managed to get the installation arranged in two days. Everyone was extremely professional. We highly recommend this company.

Fantastic service, including a post installation inspection.
I had met with 6 HVAC companies and was impressed by the professionalism of this company and their product knowledge.

Purchased our A/C in 2018 from them after meeting with Rene who preached the strength of the "full" parts and labour warranty.

The unit was installed at the end of August and barely used that summer. In May 2019 the unit was malfunctioning, cycling on and off and not cooling. Rene sent a technician who determined it was out of refrigerant and refilled it, but did not find or fix a leak.

May 2020 comes around and same issue. This time they finally admit there is a slow leak. They want us to pay $100 service fee, $300 ink diagnostic test fee, and $400 to refill the refrigerant, even though it is under "full parts and labour warranty".

We have been calling Rene repeatedly for weeks and he just keeps telling us someone will call us to discuss, but no one calls us. He doesn't even return our calls, he just texts us. Today we called him from our home phone and he returned the call not knowing it was us. He told us again that someone would contact us and hung up on us before we could discuss further.

We paid them $4,000 to supply and install a fully functional A/C unit and they did not live up to their end of the bargain and now won't take responsibility and back up their work. They hold our warranty and are doing nothing to help us resolve the situation. They only care about money and have treated us horribly.

We have written Trane, the maker of our unit to express our disgust in how poorly they have treated us, and will be filing complaints with the Ministry of Government and Consumer Affairs, The Better Business Bureau of Ontario, The Ontario Government, Consumer Protection Ontario, Consumers' Association of Canada, and the Public Interest Advocacy Centre.

If you have been treated similarly by this company we urge you to contact these same organizations.

Air conditioner broke on the hottest night, called Canadian Heating and Air immediately, 24 hour service, showed up the next morning, replaced it within a week, amazing service, thank you!

Fast efficient installation, the installers recognized the problems from the initial visit. worked out a solution, and installed the A.C. in less that ideal surroundings a few days later. The bottom line was, I pressed the button, and got cold air. In short they did their job.

I am very satisfied with Rene, who from ths outset was very professional and friendly. Evan & Josh who carried out the installation were thorough and I have no hesitation in recommending your company to carry out similar work. Thank you.

Hans and his assistant showed up after their long work day to move our air conditioner. They stayed until 9 pm doing the job. I will only call on them for any future service. Thank you so much!

They installed a cooling unit at a reasonable price, and provided great service. They even provided a temporary fix to our old unit at no additional cost.

They were professional, clean and reliable. Will be a repeat customer for a new furnace soon and will definitely use them on our next home as well. Great to support Napolean , a Canadian company with 10 year warranty!

It was a very quick turnaround from the initial consultation at the house to they day it was installed. The work was all done in an afternoon and the spaces were left clean. I appreciated that they came back a few days later to ensure everything was running correctly and to register the parts online.