Canadian Heating And Air Conditioning Inc

I had a phenomenal experience Canadian Heating but René in particular was awesome. He was very knowledgeable about the Napoleon furnace and furnace installs in general. He didn't rush or pressure me during the quotation consult and spent the time to go over all of the options and answer my questions/concerns.

In terms of the installation, the crew was very efficient and got the job done within a day. It was made more impressive because they quickly diagnosed a leaking gas line feeding the hot water heater (which the other techs missed) and fixed that at no additional cost. In addition, they noticed that the white exhaust pipe feeding my old furnace was not up to code and replaced the run at no extra charge.

Overall it was an superb experience at a competitive price and I highly recommend them for your furnace needs.

Sales process and installation was straightforward. Was well informed of the units being installed and their capabilities, very thorough explanation of appliances. Some difficulty regarding integration of my existing thermostat and it’s related warranty coverage that was ultimately sorted out, albeit not without difficulty.

Update: A charge appeared on my credit card for the thermostat that I was assured I would not be charged for, so I’ve updated the score appropriately for the dishonesty and frustration this experience has resulted in.

We researched multiple companies and Rene’s professionalism and detailed explanation of everything sold us without any doubt.
The installation team were also professional, courteous and easy to work with.
Great experience!

Furnace installed swiftly and was needed as my other furnace had broken down. Polite crew attended and left no mess.

An existing furnace had been giving me problems for the last several years. I’d contacted Canadian Heating and Air to replace an AC u it last year and was happy with their service.

Rene was very helpful and the technicians were very professional. The installation was very fast

My husband and I worked with Rene Vanderlaan to find a furnace and AC unit that were the best fit for our needs. He answered all of our questions and was very knowledgable. The installation team were skilled and professional. Our new furnace and AC unit work very well and are quieter then our previous ones. We would highly recommend Canadian Heating and Air Conidtioning based on our experience.

Renee went above and beyond. Very professional and reasonable. Would recommend his services to anyone and I will be sure to use him again for my future projects.

We recently moved and replaced the furnace, AC, and hot water tank with this company. We had the pleasure of meeting Rene, who helped us choose which upgrades were the best fit for our new home. He was very honest, genuine, and thorough about everything.

When installation came around, we ran into a few challenges with running the new exhaust system due to the design of our furnace room. However, our techs Evan and Anthony figured out the best way to get the job done. They also helped to create two new heat runs in our basement, and moved the hot water tank to maximize use of space.

After the job was done, Hans followed up with us, which was highly appreciated. I had renovations start in my home soon after, and even then, Rene reached out to me to come take a look at the equipment to ensure everything was in working order, and to address any concerns or questions we may have.

Overall, the experience was great and we are very pleased with the work.

We received our new Napoleon furnace and air conditioner last week. The home comfort advisor, Rene, did an excellent job of explaining to us the workings of both products. The two employee's who installed our new units were competent and efficient.

Bought the furnace/air conditioner 3 years ago. Sales person Renee was great. However since then I’ve had multiple repairs done. First one the guy charged $500 extra for dye put into the air conditioner and 5 minutes later he found a loose screw that caused the leak. Then a second visit for a repeat problem, he sold me a thermostat and mine was not old. Then New Year’s Eve, furnace stopped working, I cancelled having family over, was given a 2 hour window, 5.5 hours later I was told on duty guy didn’t know he was on duty. So they would come the next day. I waited from 4:20 pm to 10 pm before I even got a phone call. The next day I was told, between 9-11. They showed up at 11:15. Fixed the furnace in under a half hour and gave me a meager I’m sorry and a free filter. This is extremely poor customer service and I do not recommend them to anyone especially for a product that was not cheap and barely 3 years old.