0 reviews Okotoks, AB Joined 2020/12/02

10/10

Gas Line Installation review in Okotoks

12/02/2020

I just wanted to say thank you so much for your quick service. After speaking with you on Sunday, the part was delivered on Tuesday and we were able to get it installed and working Wednesday. After being told by every other place that it would be 6-8 weeks before I could get the part, you came through for me and to top it off, you were less expensive. Thank you, Thank you, Thank you!

Job Price

Approximate cost of services:: $200.00

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Company Response

Wow! Amazing! Thank you for letting us know about your experience with our company, Wendi. At RepairCare, we understand how stressful it is when you have a broken appliance in your home and want to be part of the solution not add to the problem. We are so pleased to hear that we were able to provide fast, efficient service that other places could not provide and at a lesser cost. At RepairCare, we strive to be fair, professional and ethical at all times. Going above and beyond when we can. Thank you for letting us know our hard work is paying off and thank you for choosing RepairCare. We appreciate your business and invite you to call us for all your major home appliance repairs. Stay safe!

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

Rinchen

4 reviews Toronto, ON Joined 2016/11/11

10/10

Miele Dishwasher Repaired Yay

Appliance Repair review in Toronto

11/30/2020

I used RepairCare for my Miele leaking issue and got it fixed on very same day visit. I got the same high level of quality service as before when I had my fridge fixed by them in summer. The office people were very friendly and helpful and the technician knew the problem right away and did the repair quickly.

Job Price

Approximate cost of services:: $240.00

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Company Response

Amazing! Thank you for you reviewing and letting us know your experience with our company as a return client, Rinchen. We are so pleased you received the RepairCare quality of service we strive so hard to provide and can stand behind. One that is fast, friendly and efficient. Thank you for your continued business, we truly appreciate it and invite you and your family and friends to call us for all your future major home appliance repair needs. Stay Safe!

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

Richard in Toronto

1 review Vancouver, BC Joined 2020/11/27

10/10

Washer Fixed

Appliance Repair review in Vancouver

11/27/2020

My faithful Whirlpool washing machine of 20 years stopped halfway through a cycle. No amount of tinkering and pleading helped.

I called Electrolux and arranged an appointment for the next afternoon. As promised, the technician (cleverly known as Eddie) showed up early with a bright, positive attitude. He asked a few questions, looked inside the misbehaving washer and saw the partially filled tub of dirty water.

Five minutes after leaving him to tackle the problem, he informed me that all would be well by replacing the "swinging door." (Filter related, I believe). The only concern was if he had the needed part in his van. The answer was yes, and he proceeded from there.

I'm completely satisfied with the service provided. Eddie was on time,
personable friendly and exuded confidence. As a result, I'd recommend Electrolux as a highly professional company that, at least when it comes to backed-up washing machines, impresses.

Job Price

Approximate cost of services:: $300.00

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Company Response

Fantastic! Thank you for your review and letting us know about your experience with our company and our technician, Richard. Andy, has been with our company for a long time and always has a positive attitude and bright smile and really takes to heart our company motto to be fair, professional and ethical at all times, going above and beyond when we can while keeping client care at the forefront of all we do and provide fast, efficient service that is friendly and stress-free to make you feel like the valued client that you are. Thank you for letting us know we are achieving our goals. We invite you to call us for all your future major home appliance repairs. Thank you for choosing RepairCare. We appreciate your business.

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

Private User

Private User reviews Toronto, ON Joined 2020/08/24

10/10

Washing machine repair

Appliance Repair review in Toronto

11/17/2020

The follow up from the office was great. I was not able to go ahead with the repair in the end, for a personal reason, but will definitely contact this company when I can go ahead with it and for future work.

Job Price

Approximate cost of services:: $1.00

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Company Response

Awesome! Thank you for your review and letting us know about your experience with our company. At RepairCare, we understand how stressful it is to have a broken appliance in your home and we want to be part of the solution, not add to the problem. Staying on top of the repair and providing updates throughout the process is one of the ways in which we do that. We want all our clients to feel valued and appreciated no matter how big or small the repair is. Thank you for letting us know we are achieving our goals and thank you for choosing RepairCare. We appreciate your business and look forward to serving you in the future. Stay safe!

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

Graham

1 review Calgary, AB Joined 2018/07/20

10/10

Dishwasher Repair

Appliance Repair review in Calgary

11/07/2020

Service technician did a great job repairing our dishwasher and even called back after he left.

Job Price

Approximate cost of services:: $300.00

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Company Response

Amazing! Thank you for your review and letting us know about your experience with our company, Graham. At RepairCare, customer service is at the forefront of all we do. We are a company that understands how difficult it is to run a home with a broken appliance. Providing fast, efficient friendly service is one of the ways in which we do that and we will go above and beyond when we can. Thank you for choosing RepairCare. We appreciate your business and invite you to call us for all your major home appliance repairs. Stay safe!

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

gangapersaud1 in Oshawa

1 review Oshawa, ON Joined 2020/11/02

10/10

Technician

Oshawa

11/03/2020

I am very satisfied with their services. The technician was prompt on time he even came earlier than the appointment time waiting on my drive way. He was very mannerly and a pleasant person. I explained about the problem I'm having with the dryer and he immediately pulled out his tools and diagnosed the problem and he found the dryer switch was defective. Fortunately for us he had one in his truck and he installed it immediately. I was very impressed with the technician he is very knowledgeable and he knew exactly what to do.

Job Price

Approximate cost of services:: $0.00

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Company Response

Awesome! Thank you for letting us know about your experience with our company, Ganga. We are so pleased you received the RepairCare quality of service that we stand behind. At RepairCare, we understand how stressful it is to have a broken appliance in your home and as such strive to provide a high level of quality service that is fast, friendly and efficient. Thank you for letting us know we are achieving our goals, Ganga. We invite you to call us for all your major home appliance repair needs. Thank you for choosing RepairCare. We appreciate your business. Stay safe!

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

tpinos in Toronto

2 reviews Toronto, ON Joined 2015/12/20

2/10

Problem cancelling parts order

Toronto

10/29/2020

Error code on Miele dishwasher. The serviceman appeared promptly and advised that two parts were needed - cost $245. He made a point of checking somewhere on his phone to make sure the parts were available and advised that they were and would be available in 5-7 days. On that basis we placed the service order and paid half the costs (about $250). A week later we got an email saying the parts were back ordered. I immediately cancelled the order (I bought a new dishwasher and had it installed the same day), and asked for a refund for what I had paid over and above the $120 service call fee. They said OK, but there is a 30% restocking fee. I said - how can you charge a restocking fee when there is no part to restock. After going back and forth, they relented and refunded everything I asked for. Moral of the story - do not place a service order until they confirm in writing that the parts are available, and do not agree to the restocking fee (which they admitted was really a cancellation fee).

Job Price

Approximate cost of services:: $120.00

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Company Response

Thank you for your review and letting us know about your experience with our company, Tim. Again, we thank you for letting us know how you feel. As we let you know, at RepairCare, we strive to be fair professional and ethical at all times. As such, full disclosure is provided prior to the service call and any part orders. Our booking confirmation email, which is sent immediately, automatically, right after the appointment is booked states that by accepting service you acknowledge that there is a restocking fee for all part order cancellations. We have confirmation that the email was opened on Oct 2nd. Service took place on Oct 3rd. Disclosure was also given on the payment receipt, which was sent immediately, automatically, after the payment was received on Oct 3rd. The part order cancellation request was made Oct 16th. 2 weeks later. We also let you know that the supplier charges us what they call a "restocking fee" when we cancel a part order, regardless if the part is shipped or not. We pass those costs on to the client, standard industry practice. Unfortunately, due to COVID, manufacturers and suppliers are not working at full capacity and parts are delayed. We have no control of when the parts are available to us or the information they provide. At RepairCare, we go above and beyond when we can. As a goodwill gesture, RepairCare waived the "restocking fee" and absorbed the costs incurred for cancelling your part order. We also let you know that because of you, we implemented the changes necessary to be clearer on the restocking fee and thanked you for helping us get better at what we do. We are sorry that you feel our efforts and goodwill merits a 2/10 rating and that we could not manage your expectations. Again, thank you for helping us get better at what we do, Tim. Stay safe!

Best Regards,
RepairCare Team
Don't Pull your hair, Call RepairCare!

Private User

Private User reviews Toronto, ON Joined 2012/11/12

10/10

KitchenAid refrigerator temperature repair

Appliance Repair review in Toronto

10/17/2020

The fridge alarm was sounding, advising something was wrong with the temperature. The bottom freezer was quickly increasing in temperature (14 to 40 degrees within an hour) and everything within the compartment needed to be transferred out. After thawing I closed the freezer drawer and temperature began to decline down to 0. However the light would not come on. Repair Care tech determined that the start of thaw was from improper closure earlier and that the melt would not allow the door to close properly until a complete thaw was done. The electronics for the light socket was damaged and the unit needed to be repaired. All was working within about 1 hour. The Tech also gave me some valuable tips about operation of my KitchenAid dishwasher which has improved the cleaning.

Job Price

Approximate cost of services:: $0.00

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Company Response

Fantastic! Thank you for your review and letting us know about your experience with our company. We are so pleased to hear that you received the RepairCare quality of service we stand behind. We understand how difficult it is to run a home with a broken appliance and do our best to provide service that is fast, efficient and stress-free going. Our techncian's and office staff go above and beyond when we can. Providing helpful tips in running your appliance is just one of the ways in which we do that. Thank you for letting us know that we are achieving our goals and thank you for choosing RepairCare. We appreciate your business and invite you to call us for all your major home appliance repairs. Stay safe!

Best Regards,
RepairCare Team
Don't Pull your hair, Call RepairCare!

Private User

Private User reviews Newmarket, ON Joined 2018/01/04

10/10

Newmarket

10/01/2020

Easy to get a hold of. Had someone out there fast and with the part needed. The technician was very respectful and efficient. Will defiantly use RepairCare for all of my appliance repair needs!

Job Price

Approximate cost of services:: $350.00

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Company Response

Amazing! Thank you for your review and letting us know about your experience with our company. We are so pleased that you received the RepairCare quality of service. Service that is fast, simple and stress-free, provided with a high level of respect and efficiency. Thank you for choosing RepairCare we appreciate your business and invite you to call us for all your major home appliance repair needs. Stay safe!

Best Regards,
RepairCare Team
Don't Pull your hair, Call RepairCare!

Private User

Private User reviews Calgary, AB Joined 2019/07/25

10/10

Sub Zero freezer

Calgary

09/30/2020

Excellent service from beginning to end. From the service rep on phone booking initial appointment to the tech who serviced and diagnosed issue. Options were Cleary explained. And follow up emails. Will definetly use them again

Job Price

Approximate cost of services:: $900.00

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Company Response

WOW!! Thank you for your review and letting us know about your experience with our company. At RepairCare Client Care is at the forefront of all we do. We know how stressful it is to have a broken appliance in your home. Our technicians and office staff work very hard to provide service that is fast, simple and stress-free without compromising quality and care. Following up to make sure you feel like the valued client that you are and not forgotten about is just one of the ways we do this. Thank you so much for letting us know our hard work is appreciated and valued and thank you for choosing RepairCare. We appreciate your business. We invite you to call us for all your major home appliance repairs. Stay safe!

Best Regards,
RepairCare Team
Don't Pull your hair, Call RepairCare!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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