Alexanian Carpet & Rug Cleaning

We live in a townhouse, 29 steps. This is the second year we have used Alexanians carpet cleaning, fast, efficient, very hard working and pleasant young man Alex, so pleased yet again and will definitely be asking for him again next year, just a beautiful job!!!!!

I was really shocked, we got our carpet cleaned and it was noticeably dirtier than before it was cleaned - and it was left crunchy and hard - instead of soft and plush. The stains were also not removed and now the whole carpet looks brownish. I honestly have no idea what happened. Also when you call the company they say 119 for two rooms - when the arrives he gives you a completely different price with no explanation - oh no 119 is just for steam cleaning - your carpets can't be steamed then he said the price is 200 including tax then all of a sudden it was 200 plus tax - I have very basic carpeting, nothing fancy. I just didn't have the energy so I paid what he asked for.

Sent out large area rug out for cleaning with Alexanian carpet cleaning thinking we could trust the established company, but were very disappointed when our carrier came back dirtier than when we sent it! There were pieces of tissue or feathers and grey hairs in it when it came back. Disgusted and grossed out by this, we called Alexanian and got Barry, who arranged a re-wash. When the carpet came back the second time, it still has the tissue/feathers and grey hair on it despite Barry having assured us that he would personally inspect it before returning it to us the second time. We are so disappointed and grossed out that we now can not have that area rug in our house, and now have to go find an area rug we like as much as the one we had.
The cleaning service from Alexanian was terrible and Barry tried to justify the service by telling us they clean $60,000 Persian carpets and use top quality equipment.
We were shocked by the lack of professionalism from the Area rug cleaning service, as we have dealt with Alexanian carpet store previously and the retail division was excellent.
If you are looking for Area Rug cleaning, find somebody other than Alexanian!

This review is about Alexanian Flooring in Hamilton. We were very disappointed with our experience. They did not tell us that the product was very thick, having repercussions for the doors. There also was miscommunication about the installation resulting in lots of hassle and additional expense. We had to chase them to properly finish the job. Very disappointed as we have had a good experience with them in the past.

i have used Alexanian carpet cleaning services twice, both with the extra enzyme treatment for pet stains. The 1st time I was very happy with the results, the previous owner had a dog that had urinated on the carpet in many places, plus my cat tends to puke a bit and all the stains came up and the carpet looked like new. Therefore I used Alexanians again to clean the carpets 18 months later. Unfortunately the results were not very good and it looks like they were cleaned with dirty water. It is unfortunate as I was very happy with the results the 1st time.

I posted a review on HomeStars a couple of days ago stating that I was extremely disappointed with having had to wait almost a month to get my oriental carpet cleaned. Barry at Alexanian’s responded quickly with an offer of free cleaning and stain guard, plus free pickup and delivery next time I need an area carpet cleaned. I am very grateful for their generous offer and will definitely call them next time I need a carpet or upholstery cleaned, as they have always done very good work for me in the past. Thanks Alexanian’s!

Bought carpet from alexanians carpets and also had them installed by the company. Gary came measured he was very courteous and polite.
The installation guys were awesome worked hard for about 11 hours to get the job done and did a beautiful job.

Wanted to replace laminate flooring with vinyl. Team at Alexanian did a wonderful job. Special thanks to Val and Jay for making this as painless as possible! Jay was extremely efficient and helped make the kitchen look beautiful