Sent out large area rug out for cleaning with Alexanian carpet cleaning thinking we could trust the established company, but were very disappointed when our carrier came back dirtier than when we sent it! There were pieces of tissue or feathers and grey hairs in it when it came back. Disgusted and grossed out by this, we called Alexanian and got Barry, who arranged a re-wash. When the carpet came back the second time, it still has the tissue/feathers and grey hair on it despite Barry having assured us that he would personally inspect it before returning it to us the second time. We are so disappointed and grossed out that we now can not have that area rug in our house, and now have to go find an area rug we like as much as the one we had. The cleaning service from Alexanian was terrible and Barry tried to justify the service by telling us they clean $60,000 Persian carpets and use top quality equipment. We were shocked by the lack of professionalism from the Area rug cleaning service, as we have dealt with Alexanian carpet store previously and the retail division was excellent. If you are looking for Area Rug cleaning, find somebody other than Alexanian!
- Approximate cost of services:
- $200.00
