Corbeil Appliances

Appliance Retailers
Ottawa ON K2C 3S4
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23%

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Reviews for Corbeil Appliances

Average customer rating:
1.8 10 (68 reviews)

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n.patton
n.patton
1 review Kanata, ON
10/10

Stove

Instore staff extremely helpful. Delivery as promised and completed by friendly personnel. Have bought other appliances over the years and have never been disappointed .

Approximate cost of services:
$1,200.00
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Bob in Toronto
Bob in Toronto
0 reviews Ottawa, ON
0/10

Worst appliance delivery ever

Purchased a new fridge. Corbeil has their own movers and they were completely ill equipped and badly scratched everything along the way to the kitchen. I have holes in walls, broken wooden railings, and my new hardwood floor is badly scratched up.

I called to complain and they refuse to take any responsibility.

Approximate cost of services:
$80.00
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Bez
Bez
0 reviews Pointe Claire,
0/10

poor customer service

I purchased number of appliances from Corbeil. What a nightmare!
First, they delivered the wrong fridge. Instead of the counter-depth, they gave me the standard size. Contacted the sales representative and I was told to call the Customer Service. After waiting number of days for Customer Service to sort it out, they brought the proper fridge.
After unwrapping the new fridge, I noticed a small dent on the door.
I contacted my sales rep again. He replied a few days after asking to call the Customer Service. He mentioned that Corbeil would either fix it or in the worst-case scenario would change the door. I called the Customer service again and I was told that after signing the delivery form, I only had 48 hours to inform them about the defect. I told them that I had been waiting for the sales rep to contact me back but at this point they didnt care.
Moral of the story, once they sell you the stuff, you are on your own. Youd better hope you dont have an issue, otherwise youre stuck with any junk they send you.
BTW, the new replacement fridge was slightly cheaper. After a month, I am still waiting to get my $170 refund!

Approximate cost of services:
$11,000.00
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Private User
Private User
Private User reviews Ottawa, ON
0/10

Fridge delivery

I just received a delivery of a fridge today. The Delivery man was very rude and intimidating. He tried to get my elderly Mother of 75 years who was in the house by herself to give him $80.00 cash to take a rail off to get the old fridge out. She told him she had no cash on her and asked her to email the money to his personal email. I will never buy from this company again.

Approximate cost of services:
$700.00
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Anto
Anto
0 reviews Montréal,
0/10

Return Policy a customer Police

I bought a stove from Corbeil in L'Acadie street Montreal I received it the 19 of April the next day i called them to say the oven wasn't working at all that i needed to replace my stove they said no that the service man decide what to do once its delivered it's not there problem but the service they don't know when they could come not before the 28 of april that's because it's urgent but they are not sure when they are coming ,so i have to stay without a stove all this time, i'm ready to buy another stove at the delivery to take back the other one they said no and to return the stove he wants $260 dollar to pick up.The service is very bad and i do't know what to do

Approximate cost of services:
$2,000.00
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Frank in Toronto
Frank in Toronto
0 reviews Toronto, ON
0/10

Ellipse Freezer dies after four years

Ellipse freezer can no longer reach set temperature. After several extremely frustating phone calls to Corbeil et al to find a technician who services Ellipse, finally found one only to discover that the compressor needs to be replaced. The cost of the repair is approximately $750 if a new compressor could be found.

Very frustrated and disappointed with Corbeil and its products. Obviously will no longer buying any products from Corbeil.

Approximate cost of services:
$750.00
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Bob in Montréal
Bob in Montréal
0 reviews Montreal,
0/10

Horrible Service!!!

Ordered a fridge in May 2020. Delayed 5 times with no commitment. Received an automated notification of delivery the following day and took the day off work. No one showed. I called and they said they forgot to change that when the order was delayed, no apology.

After 14 months waiting for my fridge I cancelled and was told I'd have my refund in 72 hours. It's been 14 days!

If you call be prepared to be on hold for AT LEAST an hour. After multiple follow ups, still no refund, no apology and no effort on their end to resolve.

Do not ever do business with this company!!!!!!!!!

Approximate cost of services:
$1,100.00
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Private User
Private User
Private User reviews Chelsea,
0/10

kitchen and laundry

I bought all appliances at Corbeil in Gatineau a couple of years ago. while I was unimpressed with their service then I found out that they could be much worst. My induction cooktop malfunctioned and after a long protracted dealing with the company, unable to have it fixed they credited the cost. I bought a new gas one at Cobeil only to find out that I got the wrong spare parts. When I finally was able to go to the store (Covid restrictions) I was told to call the manufacturer. The list is much longer; I would not advise my worst enemy to shop at Corbeil, especially in Gatineau.

Approximate cost of services:
$5,000.00
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Cepstein
Cepstein
0 reviews Ottawa, ON
0/10

Non delivery

just now
We purchased 4 appliances June 8 2020. The refrigerator was not delivered with the others and we were told that it was on back order and if we switched to a higher priced model it would arrive sooner but we would also have to pay in full. We have as yet not received the refrigerator it is now over 8 months without a fridge. As you can imagine it is very difficult to live without refrigeration ( expensive to eat takeout every day and unhealthy). Corbeil customer service is not responding to us when we can get through we are told someone will call us but we have not had a response.

Approximate cost of services:
$5,000.00
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Paula in Montréal
Paula in Montréal
0 reviews Montreal,
0/10

Washer and dryer

Called 3 days ago to buy a washer and a dryer. Great service ( I thought)... got my appliances this morning at 9 am.
Is not 3 pm and I’ve been calling since 11 because the washer does not work!!!
Nobody answers, they put you this music and tells you that if you want the next representative calls you back... but I’ve been trying for the past 4 hours!!!
Never buying anything there again!!

Approximate cost of services:
$2,000.00
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