I paid close to $10,000 for a new furnace and air conditioner which was installed in July 2016. The installation seemed to go fine.
However in January 2018, in -30 degree weather the furnace stopped working. Blake was called and he was in my house for maybe 20 minutes. As he is leaving he says that if it happens again he can do something else. What is that supposed to mean? I was terrified to leave my house in case it happened again. Well is did! Late February or early March it stopped working again. Same problem, one long flash and three short flashes. It was the pressure gauge. I called Excel's office and Blake was on vacation so Matt came to my house. He replaced the pressure gauge. He explained that sometimes the moisture builds up in them. I said I though that is what Blake did. He said no, he just drilled a hole in it to release the moisture. So I thought the problem was fixed.
In July, of 2018, my air conditioner stopped working. Blake came over and was here 20 minutes and changed a part that was all black as it had caught fire. He charged me $262.50 for this.
The past Wednesday, my furnace again stopped working. I had maybe turned it on for about a week. Blake was called and was extremely rude. He could not come till after supper. When I asked about the cost and if it would cost me like the air conditioner he said, he can not do a back and forth on the phone.
I phoned somewhere that people recommended. They came over right away. They said it is the pressure gauge as it has too much water in the unit. He then looked and showed me that my furnace was installed level with the floor. I guess, this is not right as it is to be slanted a 1/2" for proper drainage. He got his tools raised the furnace and put metal wedges under it and the water just poured out. He then changed the drainage system to what it to be according to proper installation. Furnace was fixed! Cost was $150.00.
I called Blake to let him know that I got someone else and he did not need to come over and I got the words out, he said the problem was... And Blake hung up on me! Talk about unprofessional!