True Flame Gas Repair Services Ltd.

The first time i had my fireplace fan blower replaced by Jeff. Great, friendly and knowledgeable service and was fairly price at the time (2015). After a little over a year of service, my fireplace fan blower was dead again, and this was a brand new fan. A bit disappointed that a brand new fan died that fast.

Anyhow, I called Jeff again to have him replace the fan for the second time, costed about $484.77 total. At the end of the repair, I wanted to test it out to make sure everything was working fine before he left. The fan blower did not work, so he continue to troubleshoot and remember he may have not properly connected the wiring from the fan to the control switch. Surely enough that was the case, but instead of properly disassembling the fireplace to connect the wire, he took a short-cut to try and reconnect the wire using a flat head screw driver. Don't know if he short circuit or burn the wire, but I saw spark flying out from the control switch, but the fan worked again. So I didn't care much for the spark.

After the service was done. I had not turn the fireplace on till about 6 weeks later, when the weather was getting cold. To my surprise the fan blower did not work again. So I call Jeff to have him come out and look at it, as it seem the service he done last time did not really fix the issue.

When he show up to troubleshoot the issue and guess what? My the fan control switch is dead (which I think was caused by the spark the last time he came to fix it). Not only did I have to pay for a new control switch ($75.21), but a new services fee, plus labor ($165). Costed me another $271.44 total just to fix was originally a dead fan blower.

I feel very cheesed this time around for the service; had Jeff waived the service fee and charged me for the part and labor, it would of make sense to me as this is definitely a part of the first service call which did not fully corrected the fan blower problem.

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EDIT: This is a follow-up to my review above, Jeff had contact me in regards to issue. As I have mention above that the additional service fee was what really lefted a sour taste in my mouth, but after talking to Jeff and having explaining to him how I felt with the whole ordeal. He was very understanding and took the initiative to offered a full refund on the service fee plus tax, which is amazing. You don't see that kind of customer satisfaction everyday. I believe in fair charge for the service and Jeff fully understand that, couldn't have asked for more.

One thing I did not mention on my post above was that, when I contacted Jeff the second time around in regard the fan blower not functioning, he made the effort to come out asap to have it repair, he even showed up earlier than our schedule time, and did not leave me hanging like most repair contractor do to their clientele. Before he start troubleshooting the fan blower for the second time, he did also offered me a discount on the service fee from $125 to $75. (I honestly though it was $85, or I may have misheard him)

Bottom line is that TrueFlame (Jeff) did reached out to me to ensure that the service I received was top quality. It really goes to show that customer satisfaction is one of their top priority, kudos to that. TrueFlame definately has made me reconsider doing business with them again and would not hesitate to recommend them to other who are in need of a fireplace repair service.

I had called 3 companies in regards to repairing our pool gas heater. I received a call back within hours and Jeff came the following morning and did an outstanding job and explained exactly what the problem was. Very professional and patient.
I would highly recommend Jeff and his company to anyone who owns a pool for his services. I will be telling all my friends with pools to contact Jeff.
Phyllis from Mississauga Ontario.

Jeff from True Flame serviced my pool heater when it would not fire up. A good cleaning and testing of all the components got it up and running quickly. On time response, arrival and competitive pricing. He also made recommendations to ensure longevity of the heating.
Would recommend his services to anyone that may need them.

My fireplace pilot light was out and called Jeff. He came as schedule and quickly diagnosed the problems and fixed it within the time frame. He was professional, informative, and very polite. He also thoroughly cleaned my fireplace. Most important, the cost was very reasonable. If you are looking for someone to repair or service your fireplace, I would highly recommend you to call Jeff of True Flames, I guarantee you, you will not be disappointed of his service.

Gas fireplace had black soot buildup on glass. Called Jeff and told him the problem. Could tell he was a knowledgable gas technician just by talking to him for a few minutes. Came over at time and day that we scheduled. Fixed the issue perfectly and explained the problems clearly. Never seen the fireplace run so clean and glass that clear plus did all the co2 testing etc. Very professional. Easy to pay with credit card. Highly recommend.

Very impressed with Jeff's work. In the past, I unfortunately spent under $1,000.00 to have my fireplace repaired by two companies I thought were reputable. Jeff, in under a hour, identified the problem, replaced a $17.00 part and had my fireplace working and looking like new. Very friendly, reliable and honest advice and service. I would recommend him to anyone thinking that your fireplace is a lost cause. You might be pleasantly surprised if you hire Jeff. Thanks Jeff! Awesome job. :)

Very impressed with Jeff's service. In under one hour he diagnosed the problem we were having with our gas fireplace (flame goes out after a few minutes) and fixed it with a $17. part. This could have been a very expensive repair ($300+ just to replace the gas valve) but Jeff quickly found and solved the problem. Experienced, knowledgeable and honest service. Highly recommend Jeff Da Costa at True Flame.

Very pleased with service/was running abit late and called to let me know/ did a thorough cleaning and checking of switches/adjusted the flame/ checked wiring. On completion the work area clean and gas fire place working wonderfully. Jeff was concerned regarding carbon monoxide and all was checked and advised another carbon monoxide detecter in the bedroom. Jeff was happy to explain all service done. I am now sitting in front of my beautiful flaming fireplace! Thanks Jeff for a job well done. I will continue to have my fireplace maintenance done with your company.

After being told by several firms that advertise that they service and sell gas fireplaces that our older Napoleon could not be repaired, and that we would have to buy a new one, we found True Flame, who found the needed part and did the repair. We were impressed by the intelligence and professionalism that True Flame brought to the job.

found Jeff's company online. Relied on reviews posted on Homestars by other customers. Jeff was impressive in every way - arriving on time, finding simple problem with fireplace, cleaning, and explaining what needed doing and why, and what might be the next part that will need servicing. From now on he will be our go-to person for the fireplace and I would recommend him highly to others.