True Flame Gas Repair Services Ltd.

Fireplaces
Mississauga ON L5N 7C5
Write a Review
Write a Review
Website
HomeStars
Fireplaces
True Flame Gas Repair Services Ltd.
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2020 winner 6 timesBest of 2020winner 6 times

Reviews for True Flame Gas Repair Services Ltd.

Average customer rating:
10 10 (97 reviews)

Sort by

asim7
asim7
9 reviews Oakville, ON
10/10

Fireplace Maintenance service

Jeff was amazing. He was very professional and knowledgeable. He did maintenance service call on two of our fireplaces. He explained everything and answered all my questions.
I would recommend jeff for any fireplace related services.

Was this review helpful?
Company Response

Asim, thanks for taking the time to review. It was a pleasure meeting you and your wife. I am glad to read this. Cheers!

Ashlie
Ashlie
0 reviews Toronto, ON
10/10

Gas Fireplace Insert Inspection, Cleaning and Repair

Jeff is a very personable and professional technician. He helped to clean and replace parts on our older gas fireplace insert in the basement. Jeff kindly explained how it works and how to make sure we can continue to enjoy it safely given the unit's age and placement in our house. We have great piece of mind now that Jeff has serviced the fireplace.

Was this review helpful?
Company Response

Ashlie, thanks so much for taking the time to review! I am glad that you were happy with the service and can enjoy your fireplace safely. Thanks!

Private User
Private User
Private User reviews Calgary, AB
10/10

Fireplace repair and service

True flame did an amazing job and I would highly recommend him for any gas related work. A true professional. Thank you Jeff

Was this review helpful?
Company Response

Thanks for the review guys! Glad I was able to help with the fireplace and get those parts installed for you. Enjoy!

Ozzy
Ozzy
1 review Mississauga, ON
10/10

Pool Heater Maintance

Jeff did very fast and smooth going job. He is also so helpful and explaining the issues with device very clearly. Thanks Jeff.. I am pretty sure I will see Jeff again..

Was this review helpful?
Company Response

Thanks for the review and kind words Ozzy! It was my pleasure to get your pool heater up an running again without the need of any new parts! Cheers!

Private User
Private User
Private User reviews Oakville, ON
10/10

Annual service call

Have been using True Flame Gas for my annual service for many years and always pleased with the customer service and overall reliability. Jeff is honest and even kept with social distancing practices, which was wonderful. Thanks again True Flame. Will continue to recommend you!

Was this review helpful?
Company Response

Thanks for taking the time to write this review! I am trying my best to not only keep myself safe but all you great people who use True Flame Gas as a service! Great seeing you again!

Puja in Toronto
Puja in Toronto
0 reviews Milton, ON
10/10

Superior DRT2035REN Fireplace Service

Jeff was very friendly and professional. He was punctual. He took off his shoes and had a large work mat where he placed his tools down. He took the time to explain his decisions. Unfortunately, the DFC board failed and was not opening the pilot gas valve. It was expensive, but required replacement. He also conducted some maintenance to improve the fireplace aesthetics. He spent time going over basic maintenance too. I would definitely hire Jeff again. Thanks!

Was this review helpful?
Company Response

It was a pleasure meeting you and hearing about your experience not only in the service industry and but also in the fatherhood industry! Glad to get your Superior fireplace back up and running. Cheers!

Katherine in Oakville
Katherine in Oakville
4 reviews Oakville, ON
10/10

2 gas fireplaces serviced

Messaged company with work requesting appointment Thursday night. Scheduled service for following Monday AM. Jeff arrived a few minutes before appointment time. Very personably answered my questions, and explained all additional important information so it was easily understandable.
First unit would not light for me. After inspection and cleaning- working well. Second unit was working okay, after cleaning, unit performance was noticeably improved. Very happy overall and will surely call back for future service needs. Thank you Jeff

Was this review helpful?
Company Response

Thanks for taking the time to write this review Katherine! It was great chatting with you and I am glad to get your fireplaces back up and running in a clean and safe working condition! 👍

Brenda
Brenda
0 reviews Mississauga, ON
10/10

Fireplace repair

We had been advised by others that we would need to replace the whole unit. Jeff was able to repair it, reset the logs correctly and now it’s like new.
Jeff was professional and pleasant to have in the house.

Was this review helpful?
Company Response

Thanks for the review Brenda! It wasn't the first and wont be the last fireplace I'll service that has had another technician deem it worthless. Glad I was able to repair it, enjoy!

Bob M.
Bob M.
0 reviews Brampton, ON
10/10

Gas fireplace servicing, inspection and resetting of the control valve.

Gas fireplace was cutting out from time and was also hard to start up on occasion.
Jeff diagnosed the problem quickly and thoroughly and did a great job with the repairs. His knowledge and professionalism was outstanding.

Was this review helpful?
Company Response

Thanks for the kind words Bob. I was happy to get your fireplace back up and running and the infraction cleared. Cheers!

Thomas
Thomas
2 reviews Oakville, ON
10/10

Service Gas Fireplace

Jeff from True Flame serviced my Napoleon gas fireplace, he was very professional and on time. He installed a remote control thermostat which has added safety and convenience features, I will call True Flame again if I need service in the future.

Was this review helpful?
Company Response

Thanks for taking the time to write this review Thomas! It was a pleasure meeting you and getting your fireplace running safely again. 🙂

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about True Flame Gas Repair Services Ltd.

At True Flame Gas Repair Services, we specialize in the repair and maintenance of gas-fired pool heaters & fireplaces.

We are committed to providing our customers the best value, knowledge & quality of service possible.

All of our service & repair work includes a detailed report on the safety and operation of the unit so you can rest at ease.

We are fully licensed & insured!

**Pool Heater Service / Repairs**

We service & repair all makes and models of gas pool heaters including the ones listed below.

We carry the most popular parts on our vehicle to provide the best service possible.


• Jandy • Laars • Hayward
• Raypak • Sta-Rite • Zodiac
• Pentair • MiniMax • Rheem

**Fireplace Service / Repair**

We service all makes and models of gas fireplaces including the ones listed below.
We also carry the most popular parts on our vehicle to provide the best service possible.

• ARCHGARD • CFM • CONTINENTAL • DROLET • DRU
• GSW • GTI • HEAT N GLO • HEATILATOR • HUNTER
• INSTAFLAME • KINGSMAN • LENNOX • MAJESTIC
• MONTIGO • NAPOLEON • PACIFIC ENERGY
• PETERSON • POLARIS • PORTLAND WILLAMETTE
• REGENCY • SECURITY • SELKIRK • TEMCO • VALOR
• VERMONT CASTING • WOLF STEEL

All service is done with a drop cloth in place and we leave our boots by the door during a fireplace service call.

We also back up all of our work preformed with a 30 day service call warranty.

CATEGORIES
Fireplaces
PRODUCTS
Pool heaters. gas fireplaces, gas line, kitchen ranges.
SERVICES
Gas fireplace & pool heater service, repair and installs.
BRANDS
Majestic. Valor, Vermont Casting, Insta Flame, Regency, Napoleon, Continental, Kingsman, Marquee, Town & Country, Heat N Glo, Heatilator, Peterson, Real-Fyre, ... and more.
SPECIALITIES
We repair/install gas fireplace and pool heaters.
WEBSITE
http://www.trueflamegas.com/
YEAR ESTABLISHED
2013
NUMBER OF EMPLOYEES
2
RETURN POLICY
Warranty on all parts installed.
PAYMENT METHOD
Visa, Mastercard, AMEX, Cash, Cheque, ETransfer
LICENSES
G2 Gas License
MEMBERSHIPS
TSSA Registered Contractor
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
30 day service warranty, 90 days on parts
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.