Jeff was very friendly and professional. He was punctual. He took off his shoes and had a large work mat where he placed his tools down. He took the time to explain his decisions. Unfortunately, the DFC board failed and was not opening the pilot gas valve. It was expensive, but required replacement. He also conducted some maintenance to improve the fireplace aesthetics. He spent time going over basic maintenance too. I would definitely hire Jeff again. Thanks!

Messaged company with work requesting appointment Thursday night. Scheduled service for following Monday AM. Jeff arrived a few minutes before appointment time. Very personably answered my questions, and explained all additional important information so it was easily understandable.
First unit would not light for me. After inspection and cleaning- working well. Second unit was working okay, after cleaning, unit performance was noticeably improved. Very happy overall and will surely call back for future service needs. Thank you Jeff

We had been advised by others that we would need to replace the whole unit. Jeff was able to repair it, reset the logs correctly and now it’s like new.
Jeff was professional and pleasant to have in the house.

Gas fireplace was cutting out from time and was also hard to start up on occasion.
Jeff diagnosed the problem quickly and thoroughly and did a great job with the repairs. His knowledge and professionalism was outstanding.

Jeff from True Flame serviced my Napoleon gas fireplace, he was very professional and on time. He installed a remote control thermostat which has added safety and convenience features, I will call True Flame again if I need service in the future.

I hired Jeff to service my gas fireplaces .Jeff is a very pleasant man .He was knowledgeable and told me how he services and why he was doing a certain task. He answered all my questions. Both fireplaces were cleaned and looked brand new. I would highly recommend this company

Jeff showed up on time, lighted the pilot, cleaned the fireplace thoroughly, replaced the ember, made sure the fireplace is vented adequately, , and checked for CO fumes. He explained the reason why I wasn't able to light the pilot and makd sure that I understood the procedure, also explained the need for a CO detector to be placed in the same room as the fireplace. Very friendly and professional. Would recommend his service

Professional, thorough, efficient, and high quality. Jeff is a very cordial and friendly individual. Highly recommend.

Spoke with Jeff at True Flame concerning my gas fireplace maintenance and we set up a visit the following week. He showed up right on time as scheduled and went over the issues with my fireplace. He was informative and best of all safety conscious! Many thanks for your expert service and if ever required again will definitely call True Flame and Jeff.

Thanks again!

Jeff called me very quickly after I posted my job on HomeStars. He was friendly, polite and professional. He booked an appointment and arrived on time and prepared to do the job. I asked him the cost and he explained it in detail. He inspected and cleaned my gas fireplace thoroughly, explained why and what he was doing after every step. I asked him about installing a switch to make lighting it easier every season and he suggested a remote control which can control the temperature. He showed me how it worked and I bought it. He reassembled it carefully and cleaned up after himself. We had a friendly conversation and I enjoyed the experience. He gave me a written receipt with his card and explained the operation of the new remote in detail.