Jeff was amazing. He was very professional and knowledgeable. He did maintenance service call on two of our fireplaces. He explained everything and answered all my questions.
I would recommend jeff for any fireplace related services.

Jeff is a very personable and professional technician. He helped to clean and replace parts on our older gas fireplace insert in the basement. Jeff kindly explained how it works and how to make sure we can continue to enjoy it safely given the unit's age and placement in our house. We have great piece of mind now that Jeff has serviced the fireplace.

True flame did an amazing job and I would highly recommend him for any gas related work. A true professional. Thank you Jeff

Jeff did very fast and smooth going job. He is also so helpful and explaining the issues with device very clearly. Thanks Jeff.. I am pretty sure I will see Jeff again..

Have been using True Flame Gas for my annual service for many years and always pleased with the customer service and overall reliability. Jeff is honest and even kept with social distancing practices, which was wonderful. Thanks again True Flame. Will continue to recommend you!

Jeff was very friendly and professional. He was punctual. He took off his shoes and had a large work mat where he placed his tools down. He took the time to explain his decisions. Unfortunately, the DFC board failed and was not opening the pilot gas valve. It was expensive, but required replacement. He also conducted some maintenance to improve the fireplace aesthetics. He spent time going over basic maintenance too. I would definitely hire Jeff again. Thanks!

Messaged company with work requesting appointment Thursday night. Scheduled service for following Monday AM. Jeff arrived a few minutes before appointment time. Very personably answered my questions, and explained all additional important information so it was easily understandable.
First unit would not light for me. After inspection and cleaning- working well. Second unit was working okay, after cleaning, unit performance was noticeably improved. Very happy overall and will surely call back for future service needs. Thank you Jeff

We had been advised by others that we would need to replace the whole unit. Jeff was able to repair it, reset the logs correctly and now it’s like new.
Jeff was professional and pleasant to have in the house.

Gas fireplace was cutting out from time and was also hard to start up on occasion.
Jeff diagnosed the problem quickly and thoroughly and did a great job with the repairs. His knowledge and professionalism was outstanding.

Jeff from True Flame serviced my Napoleon gas fireplace, he was very professional and on time. He installed a remote control thermostat which has added safety and convenience features, I will call True Flame again if I need service in the future.