True Flame Gas Repair Services Ltd.

Fireplaces
Mississauga ON L5N 7C5
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Fireplaces
True Flame Gas Repair Services Ltd.
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98%

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Reviews by rating (past 12 months)
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Best of 2020 winner 6 timesBest of 2020winner 6 times

Reviews for True Flame Gas Repair Services Ltd.

Average customer rating:
10 10 (92 reviews)

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Puja in Toronto
Puja in Toronto
0 reviews Milton, ON
10/10

Superior DRT2035REN Fireplace Service

Jeff was very friendly and professional. He was punctual. He took off his shoes and had a large work mat where he placed his tools down. He took the time to explain his decisions. Unfortunately, the DFC board failed and was not opening the pilot gas valve. It was expensive, but required replacement. He also conducted some maintenance to improve the fireplace aesthetics. He spent time going over basic maintenance too. I would definitely hire Jeff again. Thanks!

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Company Response

It was a pleasure meeting you and hearing about your experience not only in the service industry and but also in the fatherhood industry! Glad to get your Superior fireplace back up and running. Cheers!

Katherine in Oakville
Katherine in Oakville
4 reviews Oakville, ON
10/10

2 gas fireplaces serviced

Messaged company with work requesting appointment Thursday night. Scheduled service for following Monday AM. Jeff arrived a few minutes before appointment time. Very personably answered my questions, and explained all additional important information so it was easily understandable.
First unit would not light for me. After inspection and cleaning- working well. Second unit was working okay, after cleaning, unit performance was noticeably improved. Very happy overall and will surely call back for future service needs. Thank you Jeff

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Company Response

Thanks for taking the time to write this review Katherine! It was great chatting with you and I am glad to get your fireplaces back up and running in a clean and safe working condition! 👍

Brenda
Brenda
0 reviews Mississauga, ON
10/10

Fireplace repair

We had been advised by others that we would need to replace the whole unit. Jeff was able to repair it, reset the logs correctly and now it’s like new.
Jeff was professional and pleasant to have in the house.

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Company Response

Thanks for the review Brenda! It wasn't the first and wont be the last fireplace I'll service that has had another technician deem it worthless. Glad I was able to repair it, enjoy!

Bob M.
Bob M.
0 reviews Brampton, ON
10/10

Gas fireplace servicing, inspection and resetting of the control valve.

Gas fireplace was cutting out from time and was also hard to start up on occasion.
Jeff diagnosed the problem quickly and thoroughly and did a great job with the repairs. His knowledge and professionalism was outstanding.

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Company Response

Thanks for the kind words Bob. I was happy to get your fireplace back up and running and the infraction cleared. Cheers!

Thomas
Thomas
2 reviews Oakville, ON
10/10

Service Gas Fireplace

Jeff from True Flame serviced my Napoleon gas fireplace, he was very professional and on time. He installed a remote control thermostat which has added safety and convenience features, I will call True Flame again if I need service in the future.

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Company Response

Thanks for taking the time to write this review Thomas! It was a pleasure meeting you and getting your fireplace running safely again. 🙂

Lakeshore Woods  in Oakville
Lakeshore Woods in Oakville
2 reviews Oakville, ON
10/10

Servicing two gas fireplaces

I hired Jeff to service my gas fireplaces .Jeff is a very pleasant man .He was knowledgeable and told me how he services and why he was doing a certain task. He answered all my questions. Both fireplaces were cleaned and looked brand new. I would highly recommend this company

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Company Response

Thank you for taking the time to review and the kind words! Glad I was able to help!

P.N. in Mississauga
P.N. in Mississauga
5 reviews Mississauga, ON
10/10

Not able to light fireplace pilot

Jeff showed up on time, lighted the pilot, cleaned the fireplace thoroughly, replaced the ember, made sure the fireplace is vented adequately, , and checked for CO fumes. He explained the reason why I wasn't able to light the pilot and makd sure that I understood the procedure, also explained the need for a CO detector to be placed in the same room as the fireplace. Very friendly and professional. Would recommend his service

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Company Response

Thanks for the review P.N.! Great to meet you today and be able to show you how to use your fireplace in a safe manner. Glad I was able to help!

JohnS
JohnS
2 reviews Mississauga, ON
10/10

Fireplace repair

Professional, thorough, efficient, and high quality. Jeff is a very cordial and friendly individual. Highly recommend.

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Company Response

Thanks for the review John and kind words. It was a pleasure.

Dan in Toronto
Dan in Toronto
1 review Brampton, ON
10/10

Friendly, professional and knowledgeable!

Spoke with Jeff at True Flame concerning my gas fireplace maintenance and we set up a visit the following week. He showed up right on time as scheduled and went over the issues with my fireplace. He was informative and best of all safety conscious! Many thanks for your expert service and if ever required again will definitely call True Flame and Jeff.

Thanks again!

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Company Response

Thanks for the review Dan! Pleasure speaking with you today regarding your fireplace and as always safety first.

Cheers!

jsoutsos in Toronto
jsoutsos in Toronto
2 reviews Toronto, ON
10/10

A True Professional

Jeff called me very quickly after I posted my job on HomeStars. He was friendly, polite and professional. He booked an appointment and arrived on time and prepared to do the job. I asked him the cost and he explained it in detail. He inspected and cleaned my gas fireplace thoroughly, explained why and what he was doing after every step. I asked him about installing a switch to make lighting it easier every season and he suggested a remote control which can control the temperature. He showed me how it worked and I bought it. He reassembled it carefully and cleaned up after himself. We had a friendly conversation and I enjoyed the experience. He gave me a written receipt with his card and explained the operation of the new remote in detail.

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Company Response

John thanks for the review and kind words! It was a pleasure meeting you today and getting your fireplace up and running again. Thanks for taking the time to show me a few photos of some truly special Canadian celebs you met. Cheers!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about True Flame Gas Repair Services Ltd.

At True Flame Gas Repair Services, we specialize in the repair and maintenance of gas-fired pool heaters & fireplaces.

We are committed to providing our customers the best value, knowledge & quality of service possible.

All of our service & repair work includes a detailed report on the safety and operation of the unit so you can rest at ease.

We are fully licensed & insured!

**Pool Heater Service / Repairs**

We service & repair all makes and models of gas pool heaters including the ones listed below.

We carry the most popular parts on our vehicle to provide the best service possible.


• Jandy • Laars • Hayward
• Raypak • Sta-Rite • Zodiac
• Pentair • MiniMax • Rheem

**Fireplace Service / Repair**

We service all makes and models of gas fireplaces including the ones listed below.
We also carry the most popular parts on our vehicle to provide the best service possible.

• ARCHGARD • CFM • CONTINENTAL • DROLET • DRU
• GSW • GTI • HEAT N GLO • HEATILATOR • HUNTER
• INSTAFLAME • KINGSMAN • LENNOX • MAJESTIC
• MONTIGO • NAPOLEON • PACIFIC ENERGY
• PETERSON • POLARIS • PORTLAND WILLAMETTE
• REGENCY • SECURITY • SELKIRK • TEMCO • VALOR
• VERMONT CASTING • WOLF STEEL

All service is done with a drop cloth in place and we leave our boots by the door during a fireplace service call.

We also back up all of our work preformed with a 30 day service call warranty.

CATEGORIES
Fireplaces
PRODUCTS
Pool heaters. gas fireplaces, gas line, kitchen ranges.
SERVICES
Gas fireplace & pool heater service, repair and installs.
BRANDS
Jandy, Raypak, Rheem, Hayward, Teledyne Laars, Laars, Zodiac, Pentair, Sta-rite
SPECIALITIES
We repair/install gas fireplace and pool heaters.
WEBSITE
http://www.trueflamegas.com/
YEAR ESTABLISHED
2013
NUMBER OF EMPLOYEES
2
RETURN POLICY
Warranty on all parts installed.
PAYMENT METHOD
Visa, Mastercard, AMEX, Cash, Cheque, ETransfer
LICENSES
G2 Gas License
MEMBERSHIPS
TSSA Registered Contractor
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
30 day service warranty, 90 days on parts
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.