We recently moved to a new place with a Pool. Jeff came out to look at our heater, which was giving a sensor error. Jeff was able to come on short notice and address the issue on his visit. He took the time to explain the issue, offer tips for future maintenance and share pictures/videos of what he did. I appreciated the additional time he spent to prevent future issues. I will definitely be using Jeff in the future.

Contacted Jeff to disconnect my old kitchen range and connect the new one. Jeff has arrived on time despite a very short notice. Provided fast and professional service. I'm very happy with the service and definitely recommend True Flame to anyone who is looking for gas repair services. Thank you Jeff!

It was a pleasure to deal with Jeff. He inspected, cleaned and restored my fireplace to excellent condition. I only paid for what he did which was disclosed upfront and provided useful tips. Highly recommended indeed.

Jeff came and fixed our fireplace. Price was very good and he was very knowledgeable and professional and gave us some pointers too. Will certainly look out for him again if future work is needed.

Jeff came to our home and serviced two fireplaces. He was very knowledgeable, professional and priced fairly. We will be calling him back for our pool in the spring! C&R in Vaughan

Just before Christmas our gas fireplace developed a problem. We went on HomeStars to find a reliable service company. We chose True Flame Gas Repair Services Ltd based on their many wonderful positive reviews. We called Jeff and he came and checked the fireplace and quickly found the problem and had the fireplace working in no time. As well ,he did maintenance checks on the various components of the fireplace. He also explained the need for a CO detector to be in the same room as the fireplace, which we installed right away. Jeff was very personable, answered all our questions in a manner that was easy for us to understand. With Jeff we know we have received very honest reliable service. Jeff is now our go to person for any fireplace problems, a pleasure to do business with.
Richard & Lynne

We recently were looking to replace our older fireplace with a more modern unit. The cost was prohibitive and a number of retrofits would be required. I called Jeff who took the time to talk me through various options. He was patient and attentive. He came out, took the unit apart and cleaned it. It looks brand new. He saved me thousands because he was honest and confirmed the unit was in great working order. If you want an honest person who does awesome work, call Jeff . He is one of the few good ones out there. Thank you Jeff.

We have a gas fireplace that is 8 years old, and it simply stopped working, so I searched on Homestars and based on other reviews, reached out to True Flame. Jeff was able to schedule us quickly, which we appreciated, arrived on time as scheduled, and was able to get the fireplace working again within an hour.

What we really appreciated was that Jeff gave us a lot of great tips on how to keep the fireplace free from future issues, gave us lots of instructions on the new remote / system to start the fireplace, and was really professional and easy to work with. Service was 10 out of 10.

If we ever have any future issues with our fireplace, we would definitely call Jeff again, and would absolutely recommend him highly.

We have a 5 year old fireplace that stopped working. Jeff responded quickly and arrived when he said.
The job was complex and tricky but he persevered and kept me up to date on costs, including telling me he made calls to the manufacturer, etc.
He apologized for the costs but most of it was parts.
I was not home while the work was being done, but when I got home I found a very detailed report. More importantly the fireplace works perfectly and has NEVER looked better. - gleaming glass, clean work space and perfect function.

Truly. One of the best experiences ever. Gold standard. service

Jeff is a very personable and professional technician. He helped to clean and replace parts on our older gas fireplace insert in the basement. Jeff kindly explained how it works and how to make sure we can continue to enjoy it safely given the unit's age and placement in our house. We have great piece of mind now that Jeff has serviced the fireplace.