True Flame Gas Repair Services Ltd.

Fireplaces
Mississauga ON L5N 7C5
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True Flame Gas Repair Services Ltd.
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99%

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Best of 2020 winner 6 timesBest of 2020winner 6 times

Reviews for True Flame Gas Repair Services Ltd.

Average customer rating:
10 10 (100 reviews)

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bvm
bvm
2 reviews Mississauga, ON
10/10

Older Majestic fireplace service

We recently were looking to replace our older fireplace with a more modern unit. The cost was prohibitive and a number of retrofits would be required. I called Jeff who took the time to talk me through various options. He was patient and attentive. He came out, took the unit apart and cleaned it. It looks brand new. He saved me thousands because he was honest and confirmed the unit was in great working order. If you want an honest person who does awesome work, call Jeff . He is one of the few good ones out there. Thank you Jeff.

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Company Response

It was great meeting you and your wife bvm! Happy to give you tips on what to do to make the unit more modern looking without having to go through a mini reno there when things look as beautiful as they ready do at your place. Hope you guys can enjoy the fireplace again looking brand new! Cheers!

Adrian
Adrian
0 reviews Hamilton, ON
10/10

Gas Fireplace repair

We have a gas fireplace that is 8 years old, and it simply stopped working, so I searched on Homestars and based on other reviews, reached out to True Flame. Jeff was able to schedule us quickly, which we appreciated, arrived on time as scheduled, and was able to get the fireplace working again within an hour.

What we really appreciated was that Jeff gave us a lot of great tips on how to keep the fireplace free from future issues, gave us lots of instructions on the new remote / system to start the fireplace, and was really professional and easy to work with. Service was 10 out of 10.

If we ever have any future issues with our fireplace, we would definitely call Jeff again, and would absolutely recommend him highly.

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Company Response

Thanks for writing this review Adrian! It was a pleasure meeting you and your wife today. You guys were a great, easy going couple that have a beautiful home and fireplace! I hope to see you not anytime soon 😄 Enjoy!

Bryce
Bryce
1 review Toronto, ON
10/10

Jeff is a true Pro - 11 stars

We have a 5 year old fireplace that stopped working. Jeff responded quickly and arrived when he said.
The job was complex and tricky but he persevered and kept me up to date on costs, including telling me he made calls to the manufacturer, etc.
He apologized for the costs but most of it was parts.
I was not home while the work was being done, but when I got home I found a very detailed report. More importantly the fireplace works perfectly and has NEVER looked better. - gleaming glass, clean work space and perfect function.

Truly. One of the best experiences ever. Gold standard. service

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Company Response

Bryce, this review was also 11/10 stars. Thank you so much for taking the time to write one. I appreciate the kind words and hope you and your family can enjoy that beautiful fireplace again. Cheers!

Ashlie
Ashlie
0 reviews Toronto, ON
10/10

Gas Fireplace Insert Inspection, Cleaning and Repair

Jeff is a very personable and professional technician. He helped to clean and replace parts on our older gas fireplace insert in the basement. Jeff kindly explained how it works and how to make sure we can continue to enjoy it safely given the unit's age and placement in our house. We have great piece of mind now that Jeff has serviced the fireplace.

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Company Response

Ashlie, thanks so much for taking the time to review! I am glad that you were happy with the service and can enjoy your fireplace safely. Thanks!

Private User
Private User
Private User reviews Toronto, ON
10/10

Fireplace repair and service

True flame did an amazing job and I would highly recommend him for any gas related work. A true professional. Thank you Jeff

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Company Response

Thanks for the review guys! Glad I was able to help with the fireplace and get those parts installed for you. Enjoy!

asim7
asim7
9 reviews Oakville, ON
10/10

Fireplace Maintenance service

Jeff was amazing. He was very professional and knowledgeable. He did maintenance service call on two of our fireplaces. He explained everything and answered all my questions.
I would recommend jeff for any fireplace related services.

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Company Response

Asim, thanks for taking the time to review. It was a pleasure meeting you and your wife. I am glad to read this. Cheers!

Ozzy
Ozzy
1 review Mississauga, ON
10/10

Pool Heater Maintance

Jeff did very fast and smooth going job. He is also so helpful and explaining the issues with device very clearly. Thanks Jeff.. I am pretty sure I will see Jeff again..

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Company Response

Thanks for the review and kind words Ozzy! It was my pleasure to get your pool heater up an running again without the need of any new parts! Cheers!

Private User
Private User
Private User reviews Oakville, ON
10/10

Annual service call

Have been using True Flame Gas for my annual service for many years and always pleased with the customer service and overall reliability. Jeff is honest and even kept with social distancing practices, which was wonderful. Thanks again True Flame. Will continue to recommend you!

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Company Response

Thanks for taking the time to write this review! I am trying my best to not only keep myself safe but all you great people who use True Flame Gas as a service! Great seeing you again!

Puja in Toronto
Puja in Toronto
0 reviews Milton, ON
10/10

Superior DRT2035REN Fireplace Service

Jeff was very friendly and professional. He was punctual. He took off his shoes and had a large work mat where he placed his tools down. He took the time to explain his decisions. Unfortunately, the DFC board failed and was not opening the pilot gas valve. It was expensive, but required replacement. He also conducted some maintenance to improve the fireplace aesthetics. He spent time going over basic maintenance too. I would definitely hire Jeff again. Thanks!

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Company Response

It was a pleasure meeting you and hearing about your experience not only in the service industry and but also in the fatherhood industry! Glad to get your Superior fireplace back up and running. Cheers!

Katherine in Oakville
Katherine in Oakville
4 reviews Oakville, ON
10/10

2 gas fireplaces serviced

Messaged company with work requesting appointment Thursday night. Scheduled service for following Monday AM. Jeff arrived a few minutes before appointment time. Very personably answered my questions, and explained all additional important information so it was easily understandable.
First unit would not light for me. After inspection and cleaning- working well. Second unit was working okay, after cleaning, unit performance was noticeably improved. Very happy overall and will surely call back for future service needs. Thank you Jeff

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Company Response

Thanks for taking the time to write this review Katherine! It was great chatting with you and I am glad to get your fireplaces back up and running in a clean and safe working condition! 👍

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about True Flame Gas Repair Services Ltd.

At True Flame Gas Repair Services, we specialize in the repair and maintenance of gas-fired pool heaters & fireplaces.

We are committed to providing our customers the best value, knowledge & quality of service possible.

All of our service & repair work includes a detailed report on the safety and operation of the unit so you can rest at ease.

We are fully licensed & insured!

**Pool Heater Service / Repairs**

We service & repair all makes and models of gas pool heaters including the ones listed below.

We carry the most popular parts on our vehicle to provide the best service possible.


• Jandy • Laars • Hayward
• Raypak • Sta-Rite • Zodiac
• Pentair • MiniMax • Rheem

**Fireplace Service / Repair**

We service all makes and models of gas fireplaces including the ones listed below.
We also carry the most popular parts on our vehicle to provide the best service possible.

• ARCHGARD • CFM • CONTINENTAL • DROLET • DRU
• GSW • GTI • HEAT N GLO • HEATILATOR • HUNTER
• INSTAFLAME • KINGSMAN • LENNOX • MAJESTIC
• MONTIGO • NAPOLEON • PACIFIC ENERGY
• PETERSON • POLARIS • PORTLAND WILLAMETTE
• REGENCY • SECURITY • SELKIRK • TEMCO • VALOR
• VERMONT CASTING • WOLF STEEL

All service is done with a drop cloth in place and we leave our boots by the door during a fireplace service call.

We also back up all of our work preformed with a 30 day service call warranty.

CATEGORIES
Fireplaces
PRODUCTS
Pool heaters. gas fireplaces, gas line, kitchen ranges.
SERVICES
Gas fireplace & pool heater service, repair and installs.
BRANDS
Majestic. Valor, Vermont Casting, Insta Flame, Regency, Napoleon, Continental, Kingsman, Marquee, Town & Country, Heat N Glo, Heatilator, Peterson, Real-Fyre, ... and more.
SPECIALITIES
We repair/install gas fireplace and pool heaters.
WEBSITE
http://www.trueflamegas.com/
YEAR ESTABLISHED
2013
NUMBER OF EMPLOYEES
2
RETURN POLICY
Warranty on all parts installed.
PAYMENT METHOD
Visa, Mastercard, AMEX, Cash, Cheque, ETransfer
LICENSES
G2 Gas License
MEMBERSHIPS
TSSA Registered Contractor
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
30 day service warranty, 90 days on parts
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.