Jeff was fantastic! First of all he arrived exactly on time and after asking what I needed and explaining the plan he got to work quickly. He cleaned and checked everything and installed a new remote switch and showed me how to use it. He also patiently showed me how to adjust the fan and where the emergency shut off valve is, just in case. He checked the outside gas line and gave me safety tips/homework as well. My fireplace looks great and I am much more confident troubleshooting and feel perfectly safe. Thanks so much Jeff!

Jeff was straight forward in his quote, patiently answered questions, arrived on time once scheduled, diagnosed the issue efficiently, provided his recommendation with rationale, again patiently answered my questions, and then he went beyond by researching and providing another (lower-cost) option to satisfy me! He implemented the work and provided his written diagnosis/work/invoice.

I would certainly recommend Jeff to others, as well as work with him again myself.

Jeff was fantastic. He replied quickly to my request and was able to come within a resonable time frame. He came out, identified the issue, explained everything and was able to repair the unit right away. He was also able to install a remote control on the unit to make operation even easier! The gas fireplace is working better than ever after his service call. I will not hesitate to call Jeff again, should the need arise in the future.

Working with Jeff was very easy. He had very good communication leading up the appointment. He was professional and knowledgeable -he diagnosed the problem very quickly, recommended a practical fix for my ancient fireplace, and got it working again. It looks great!

Jeff was amazing. Replied promptly to emails. Showed up on-time. Answered ALL of my questions. My family and I recently moved into a new home and wanted to make sure our gas fireplaces were safe for use before turning them on this winter. Jeff was thorough with this safely inspection and explained everything I needed to know about use and maintenance. I would highly recommend Jeff.

Jeff provided a speedy appointment and set up the area with a drop cloth to protect the carpeting. We thought the fireplace only needed cleaning but it required repair. Jeff explained concisely what was needed and repairs were done the same day. Everything was spotless when he finished.

Jeff is personable and knowledgeable and willing to share information, and allowed me to watch the repairs and ask questions. Thank you for a great customer service experience!!

TrueFlame's JEFF is a stand up gent! Honest, frank and efficient! Thank you Jeff . our pool heater loves you

Absolutely top notch! Jeff responded quickly to my enquiry about servicing our gas fireplace. He was here the next day and did a thorough job cleaning and repairing. We were impressed by his professionalism and how he explained everything he was doing.

Was able to diagnose the issue quickly and provide us with options to fix it. Very efficient, professional and kept the room clean

Jeff arrived on time and did a full assessment of our fireplace to not only diagnose the issue, but did a full safety check as well. Jeff was very thorough in his explanation of the issue and was more than willing to answer any questions. He provided various options to fix the issue, but explained the pros/cons of each and potential future issues that may arise with certain options. He repaired and cleaned the fireplace and did a post-fix safety check to make sure that the fireplace was operating as expected.

Overall Jeff did an awesome job and he will be my go-to person for my fireplace.