Jeff arrived on time and did a full assessment of our fireplace to not only diagnose the issue, but did a full safety check as well. Jeff was very thorough in his explanation of the issue and was more than willing to answer any questions. He provided various options to fix the issue, but explained the pros/cons of each and potential future issues that may arise with certain options. He repaired and cleaned the fireplace and did a post-fix safety check to make sure that the fireplace was operating as expected.

Overall Jeff did an awesome job and he will be my go-to person for my fireplace.

Our natural gas wood stove needed a new fan and remote control replaced. We were referred to Jeff through a friend. Jeff was extremely knowledgeable, and professional. He took the time to explain things and made sure that I understood the information. I haven't received such confident service like this in a long time. His work is truly exceptional. We will definitely use him again in the future and I would recommend him to any one.

Jeff was truly professional. Arrived on time and explained the problem. He gave us options, answered all our questions and fixed it by just changing a part. He is thorough and knowledgeable. I recommend him for 100% satisfaction.

Jeff was very professional and did a great job explaining the repairs needed to rectify the problem with my fireplace. He was very considerate to call and let me know he would be 20 min late. Efficient with repairs. I highly recommend.

Hadn't used my gas fireplace for approximately 5+ years (is about 13 years old). Called Jeff and he came over and we discussed that he'd see if there were any issues that would mean it needed to be replaced, or service it and make it useable if it was in good working order.

Jeff was courteous, clear in communication and extremely clean. he managed to get it working, clean it out and perform all safety checks in a very efficient manner.

Thanks Jeff!

Jeff repaired our fireplace - the ignition was not working. Great job -very personable. It’s working perfectly now. He was careful to protect our hardware floor and cleaned up as well including cleaning our glass and vacuuming out the fireplace.

We had used Jeff once before and were very pleased so we asked Jeff to look at our pool heater which was not working properly.
He came over promptly, told us our pool heater required replacement and disconnected our gas line.

We recently moved to a new place with a Pool. Jeff came out to look at our heater, which was giving a sensor error. Jeff was able to come on short notice and address the issue on his visit. He took the time to explain the issue, offer tips for future maintenance and share pictures/videos of what he did. I appreciated the additional time he spent to prevent future issues. I will definitely be using Jeff in the future.

Contacted Jeff to disconnect my old kitchen range and connect the new one. Jeff has arrived on time despite a very short notice. Provided fast and professional service. I'm very happy with the service and definitely recommend True Flame to anyone who is looking for gas repair services. Thank you Jeff!

It was a pleasure to deal with Jeff. He inspected, cleaned and restored my fireplace to excellent condition. I only paid for what he did which was disclosed upfront and provided useful tips. Highly recommended indeed.