True Flame Gas Repair Services Ltd.

Swimming Pools, Spas & Hot Tubs
Mississauga ON L5N 7C5
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Swimming Pools, Spas & Hot Tubs
True Flame Gas Repair Services Ltd.
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99%

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Reviews by rating (past 12 months)
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Best of 2021 winner 7 timesBest of 2021winner 7 times

Reviews for True Flame Gas Repair Services Ltd.

Average customer rating:
10 10 (106 reviews)

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Carmen
Carmen
6 reviews Milton, ON
10/10

Pool Heater Repair and Service

We recently moved to a new place with a Pool. Jeff came out to look at our heater, which was giving a sensor error. Jeff was able to come on short notice and address the issue on his visit. He took the time to explain the issue, offer tips for future maintenance and share pictures/videos of what he did. I appreciated the additional time he spent to prevent future issues. I will definitely be using Jeff in the future.

1 of 1 people found this review helpful.
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Company Response

Thanks for the review Carmen. It was a pleasure meeting you and going over some of the key things to know as a new pool owner. I hope you guys enjoy your summer.
Cheers!

Jeff Da Costa
True Flame Gas Repair Services Ltd.
416-888-4761

Andrei in Mississauga
Andrei in Mississauga
4 reviews Mississauga, ON
10/10

Connect gas kitchen range

Contacted Jeff to disconnect my old kitchen range and connect the new one. Jeff has arrived on time despite a very short notice. Provided fast and professional service. I'm very happy with the service and definitely recommend True Flame to anyone who is looking for gas repair services. Thank you Jeff!

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Company Response

Thanks for the review Andrei! It was great meeting you and being able to help you out with that. I will see you for your fireplace whenever you are ready. Cheers!

Rolando in Mississauga
Rolando in Mississauga
3 reviews Mississauga, ON
10/10

Fireplace Repair

It was a pleasure to deal with Jeff. He inspected, cleaned and restored my fireplace to excellent condition. I only paid for what he did which was disclosed upfront and provided useful tips. Highly recommended indeed.

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Company Response

Thanks for the positive review Rolando! Cheers!

Ciaran Lyne in Mississauga
Ciaran Lyne in Mississauga
3 reviews Mississauga, ON
10/10

Gas fireplace repair

Jeff came and fixed our fireplace. Price was very good and he was very knowledgeable and professional and gave us some pointers too. Will certainly look out for him again if future work is needed.

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Company Response

Thanks for the kind words and review Ciaran! Always glad to help, especially during the last year.

Private User
Private User
Private User reviews Vaughan, ON
10/10

Excellent service

Jeff came to our home and serviced two fireplaces. He was very knowledgeable, professional and priced fairly. We will be calling him back for our pool in the spring! C&R in Vaughan

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Company Response

Thanks for the review and hospitality! I hope you guys enjoy those fireplaces knowing they are in perfect working order. See you in the Spring!

Lynne  B
Lynne B
4 reviews Hamilton, ON
10/10

Gas Fireplace Repair

Just before Christmas our gas fireplace developed a problem. We went on HomeStars to find a reliable service company. We chose True Flame Gas Repair Services Ltd based on their many wonderful positive reviews. We called Jeff and he came and checked the fireplace and quickly found the problem and had the fireplace working in no time. As well ,he did maintenance checks on the various components of the fireplace. He also explained the need for a CO detector to be in the same room as the fireplace, which we installed right away. Jeff was very personable, answered all our questions in a manner that was easy for us to understand. With Jeff we know we have received very honest reliable service. Jeff is now our go to person for any fireplace problems, a pleasure to do business with.
Richard & Lynne

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Company Response

Thank you for taking the time to write this review! Such kind words makes me blush! I hope you both can enjoy the fireplace once again. Cheers!

bvm
bvm
2 reviews Mississauga, ON
10/10

Older Majestic fireplace service

We recently were looking to replace our older fireplace with a more modern unit. The cost was prohibitive and a number of retrofits would be required. I called Jeff who took the time to talk me through various options. He was patient and attentive. He came out, took the unit apart and cleaned it. It looks brand new. He saved me thousands because he was honest and confirmed the unit was in great working order. If you want an honest person who does awesome work, call Jeff . He is one of the few good ones out there. Thank you Jeff.

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Company Response

It was great meeting you and your wife bvm! Happy to give you tips on what to do to make the unit more modern looking without having to go through a mini reno there when things look as beautiful as they ready do at your place. Hope you guys can enjoy the fireplace again looking brand new! Cheers!

Adrian
Adrian
0 reviews Hamilton, ON
10/10

Gas Fireplace repair

We have a gas fireplace that is 8 years old, and it simply stopped working, so I searched on Homestars and based on other reviews, reached out to True Flame. Jeff was able to schedule us quickly, which we appreciated, arrived on time as scheduled, and was able to get the fireplace working again within an hour.

What we really appreciated was that Jeff gave us a lot of great tips on how to keep the fireplace free from future issues, gave us lots of instructions on the new remote / system to start the fireplace, and was really professional and easy to work with. Service was 10 out of 10.

If we ever have any future issues with our fireplace, we would definitely call Jeff again, and would absolutely recommend him highly.

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Company Response

Thanks for writing this review Adrian! It was a pleasure meeting you and your wife today. You guys were a great, easy going couple that have a beautiful home and fireplace! I hope to see you not anytime soon 😄 Enjoy!

Bryce
Bryce
1 review Toronto, ON
10/10

Jeff is a true Pro - 11 stars

We have a 5 year old fireplace that stopped working. Jeff responded quickly and arrived when he said.
The job was complex and tricky but he persevered and kept me up to date on costs, including telling me he made calls to the manufacturer, etc.
He apologized for the costs but most of it was parts.
I was not home while the work was being done, but when I got home I found a very detailed report. More importantly the fireplace works perfectly and has NEVER looked better. - gleaming glass, clean work space and perfect function.

Truly. One of the best experiences ever. Gold standard. service

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Company Response

Bryce, this review was also 11/10 stars. Thank you so much for taking the time to write one. I appreciate the kind words and hope you and your family can enjoy that beautiful fireplace again. Cheers!

Ashlie
Ashlie
1 review Toronto, ON
10/10

Gas Fireplace Insert Inspection, Cleaning and Repair

Jeff is a very personable and professional technician. He helped to clean and replace parts on our older gas fireplace insert in the basement. Jeff kindly explained how it works and how to make sure we can continue to enjoy it safely given the unit's age and placement in our house. We have great piece of mind now that Jeff has serviced the fireplace.

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Company Response

Ashlie, thanks so much for taking the time to review! I am glad that you were happy with the service and can enjoy your fireplace safely. Thanks!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about True Flame Gas Repair Services Ltd.

At True Flame Gas Repair Services, we specialize in the repair and maintenance of gas-fired pool heaters & fireplaces.

We are committed to providing our customers the best value, knowledge & quality of service possible.

All of our service & repair work includes a detailed report on the safety and operation of the unit so you can rest at ease.

We are fully licensed & insured!

**Pool Heater Service / Repairs**

We service & repair all makes and models of gas pool heaters including the ones listed below.

We carry the most popular parts on our vehicle to provide the best service possible.


• Jandy • Laars • Hayward
• Raypak • Sta-Rite • Zodiac
• Pentair • MiniMax • Rheem

**Fireplace Service / Repair**

We service all makes and models of gas fireplaces including the ones listed below.
We also carry the most popular parts on our vehicle to provide the best service possible.

• ARCHGARD • CFM • CONTINENTAL • DROLET • DRU
• GSW • GTI • HEAT N GLO • HEATILATOR • HUNTER
• INSTAFLAME • KINGSMAN • LENNOX • MAJESTIC
• MONTIGO • NAPOLEON • PACIFIC ENERGY
• PETERSON • POLARIS • PORTLAND WILLAMETTE
• REGENCY • SECURITY • SELKIRK • TEMCO • VALOR
• VERMONT CASTING • WOLF STEEL

All service is done with a drop cloth in place and we leave our boots by the door during a fireplace service call.

We also back up all of our work preformed with a 30 day service call warranty.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
Pool heaters. gas fireplaces, gas line, kitchen ranges.
SERVICES
Gas fireplace & pool heater service, repair and installs.
BRANDS
Majestic. Valor, Vermont Casting, Insta Flame, Regency, Napoleon, Continental, Kingsman, Marquee, Town & Country, Heat N Glo, Heatilator, Peterson, Real-Fyre, ... and more.
SPECIALITIES
We repair/install gas fireplace and pool heaters.
WEBSITE
http://www.trueflamegas.com/
YEAR ESTABLISHED
2013
NUMBER OF EMPLOYEES
2
RETURN POLICY
Warranty on all parts installed.
PAYMENT METHOD
Visa, Mastercard, AMEX, Cash, Cheque, ETransfer
LICENSES
G2 Gas License
MEMBERSHIPS
TSSA Registered Contractor
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
30 day service warranty, 90 days on parts
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.