True Flame Gas Repair Services Ltd.

Fireplaces
Mississauga ON L5N
Write a Review
Write a Review


HomeStars
Fireplaces
True Flame Gas Repair Services Ltd.
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

99%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for True Flame Gas Repair Services Ltd.

Average customer rating:
10 10 (144 reviews)

Sort by

lindsey.ripper
lindsey.ripper
1 review Milton, ON
10/10

Fireplace repair/service x3

Jeff from True Flame was great! He arrived when he said he would, and was very friendly. He worked efficiently and explained what he was doing. We will definitely call him for our next service.

Approximate cost of services:
$560.00
Was this review helpful?
Company Response

Thanks for taking the time to review Lindsey! You were awesome yourself!

sdpugsley
sdpugsley
1 review Burlington, ON
10/10

Pool heater repair

Fast response on a Sunday afternoon for a Monday morning call out. Swift repair and very informative, I'd definitely recommend Jeff to anyone.

Approximate cost of services:
$400.00
Was this review helpful?
Company Response

Thanks for taking the time to review! It was a pleasure repairing your Pentair pool heater.

Leafs
Leafs
3 reviews Brampton, ON
10/10

Pool heater repair

After calling Enbridge and reliance both of them could not diagnose what was wrong with the pool heater call Jeff came in a few days fixed everything at a fair price this guy really knows what he's doing highly recommend Jeff for any of your pool problems

Approximate cost of services:
$800.00
Was this review helpful?
Company Response

Thanks for taking the time to review my service. I was happy to repair your heater and get your family the heat they needed! ?

Lenka
Lenka
6 reviews Oakville, ON
10/10

Gas Fireplace Repair

Our experience with Jeff at True Flame was a pleasure. He diagnosed the problem quickly, explained everything clearly, provided a very fair quote & our fireplace is working again like a charm. Two things really stood out about Jeff. One, he is very professional and two, he takes great pride in his workmanship. I would highly recommend Jeff to anyone and I can assure you the job will be done right !

Approximate cost of services:
$1,000.00
Was this review helpful?
Company Response

Thanks for taking the time to review! It was a pleasure working for you and bringing your fireplace back to life!

djlittle67
djlittle67
2 reviews Mississauga, ON
10/10

Fireplace repair and cleaning.

Excellent work. No hidden charges. Friendly service. Cleaned up after work completed. I would recommend Jeff to anyone.

Approximate cost of services:
$300.00
Was this review helpful?
Company Response

Thanks for taking the time to review my service! Hope your move goes well and all the best!

Jordan
Jordan
5 reviews Toronto, ON
10/10

Fireplace blower motor install

I wish all contractors worked in the manner of True Flame. Jeff was incredibly responsive and patient. He performed excellent, perfectly clean work. He was very willing to deal with follow-up questions. We will be using this company for all the services it offers. Thanks Jeff!

Approximate cost of services:
$650.00
Was this review helpful?
Company Response

Thank you for the review Jordan! Glad I was able to help you out with your fireplace. Hope your blower is working well now.

Grant L.
Grant L.
1 review Milton, ON
10/10

Gas Fireplace Service

Our fireplace wouldn't light although the pilot light was strong. I called TrueFlame on the basis of on line recommendations. Jeff set up an appointment for the next morning and he arrived at exactly the time he said. he covered the floor for protection and explained what was required along with an expected price. Although he had to go to get a part, he worked efficiently and tested for the unit and checked for carbon monoxide. He explained what he was doing and the reason for it and is very competent. I would certainly call him again.

Approximate cost of services:
$700.00
Was this review helpful?
Company Response

Thanks for the review and kind words Grant! It was a pleasure dealing with you and your wife.

lynda.humes
lynda.humes
1 review Brampton, ON
10/10

Gas fireplace cleaning and repair.

He arrived promptly. Was thorough and very professional. Made me aware of what needed to be done and the cost. Excellent job.

Approximate cost of services:
$800.00
Was this review helpful?
Company Response

Thank you for taking the time to review Lynda! Great meeting you guys and hope to see you again for a cleaning next year.

JHo in Toronto
JHo in Toronto
1 review Oakville, ON
10/10

Gas Fireplace repair

Jeff was professional, knowledgeable, and thorough. Although our problem wasn't fixed, I feel he did everything possible. It was worth a try! I would recommend this company to others. Thanks.

Approximate cost of services:
$200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thanks for the review! I did try my best to find the squeak coming from your fireplace with some luck. Blower was fine and so was everything else. Leveled the unit aswell and still a squeak! Chocked it up to being an aging unit that has its frame shifting with the heat. One service call I won't soon forget. Let me know when your thinking of replacing it. Thanks!

Eric in Toronto
Eric in Toronto
5 reviews Toronto, ON
10/10

Excellent service!

Jeff was friendly, professional, and honest. It turned out that the problem we had was actually quite minor. He presented some options, and did a thorough inspection and cleaning. Now the fireplace looks and works better than ever, and I'm glad I called Jeff, even though in retrospect I could have dealt with the minor problem myself.

Approximate cost of services:
$180.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Hey Eric thanks for taking the time to write this review! I'm glad I was able to help you out. ?

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about True Flame Gas Repair Services Ltd.

At True Flame Gas Repair Services, we specialize in the repair and maintenance of gas-fired pool heaters & fireplaces.

We are committed to providing our customers the best value, knowledge & quality of service possible.

All of our service & repair work includes a detailed report on the safety and operation of the unit so you can rest at ease.

We are fully licensed & insured!

**Pool Heater Service / Repairs**

We service & repair all makes and models of gas pool heaters including the ones listed below.

We carry the most popular parts on our vehicle to provide the best service possible.


• Jandy • Laars • Hayward
• Raypak • Sta-Rite • Zodiac
• Pentair • MiniMax • Rheem

**Fireplace Service / Repair**

We service all makes and models of gas fireplaces including the ones listed below.
We also carry the most popular parts on our vehicle to provide the best service possible.

• ARCHGARD • CFM • CONTINENTAL • DROLET • DRU
• GSW • GTI • HEAT N GLO • HEATILATOR • HUNTER
• INSTAFLAME • KINGSMAN • LENNOX • MAJESTIC
• MONTIGO • NAPOLEON • PACIFIC ENERGY
• PETERSON • POLARIS • PORTLAND WILLAMETTE
• REGENCY • SECURITY • SELKIRK • TEMCO • VALOR
• VERMONT CASTING • WOLF STEEL

All service is done with a drop cloth in place and we leave our boots by the door during a fireplace service call.

We also back up all of our work preformed with a 30 day service call warranty.

CATEGORIES
Fireplaces
PRODUCTS
Pool heaters. gas fireplaces, gas line, kitchen ranges.
SERVICES
Gas fireplace & pool heater service, repair and installs.
BRANDS
Majestic. Valor, Vermont Casting, Insta Flame, Regency, Napoleon, Continental, Kingsman, Marquee, Town & Country, Heat N Glo, Heatilator, Peterson, Real-Fyre, ... and more.
SPECIALITIES
We repair/install gas fireplace and pool heaters.
WEBSITE
https://www.trueflamegas.com
YEAR ESTABLISHED
2013
NUMBER OF EMPLOYEES
2
RETURN POLICY
Warranty on all parts installed.
PAYMENT METHOD
Visa, Mastercard, AMEX, Cash, Cheque, ETransfer
LICENSES
G2 Gas License
MEMBERSHIPS
TSSA Registered Contractor
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
30 day service warranty, 90 days on parts
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.