We were referred to Rick for our Bosch dishwasher problems, as not everyone will repair a Bosch. Rick was not only able to come out that afternoon, but he arrived on time, diagnosed the problem quickly, gave us tips to prevent it from happening again, and did several checks to help ensure that the problem was truly fixed. He was also super friendly and professional. Will definitely call him again if anything comes up with any of our appliances. Glad we have his number!