Ken from London
Ken from London
1 review London, ON
10/10

Gas Fireplace repair

Thank you Jeremy for being the first honest and totally professional person I was able to contact in this specialized field. 3 other companies contacted said repairs were not an option, that the entire unit needed to be replaced at a cost of $2775 to a quote of $3500. You took the challenge by stating you could fix the problem and save me money. You excelled at what you did and saved me between $1300 and $2100. I would highly recommend you exceptional and professional service. It was comforting to meet an honest man who didn't try to get as much as he could from a customer. Your desire to provide customer service first is greatly appreciated. If you ever have a potential customer who wants to talk to someone about their experience with your company please have them call me.
Thanks again

Approximate cost of services:
$1,400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks for the amazing review Ken!
It was a complicated repair, but I enjoy a challenge. I am glad I had stockpiled all those obsolete parts!
Best regards,
Jeremy