My fireplace flame was continuously going on and off. It had been doing it for a long time. I tried calling 2 different companies to try and get a repair, but they said they didn't think it could be repaired and wouldn't come out. Jeremy came within a few days of my call and came on time. He was pleasant and professional and fixed the problem and cleaned the fireplace. No complaints!
- Approximate cost of services:
- $220.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for choosing me!
And thank you for sharing your experience trying to find a company. I hear the same story day in and day out...a reputable company has said the fireplace can't be fixed and they gave me a $4000 quote for a new fireplace. It is important to remember that the big fireplace shops have very high overhead and rely on new fireplace sales to cover the costs. I started my career with the big shops and learned that they consider service as a nuisance and distraction. So I started my business as a repair based business with very low overhead, allowing me to make a living off $100-200 service calls.
It was great to hear that a Google search for "fireplace repair" directed you to my Homestars reviews - Homestars really works!
Please let me know if you need any assistance in the future.
Best regards,
Jeremy
Natural Gas Technicians Inc/ The Fireplace Doctor