Long story made short, a rodent invasion led to a complete demo and renovation of our basement. After going back to the company that installed the majority of our windows in the past, I was turned down by saying they could not do such a small job; more important to me, they would not honour a past client and help a family dealing with a troubling situation during an unprecedented time.
After looking through the Homestar listings, I found Fortress. My inquiry was replied to in under 3 hours by Steve, and in a few days had Richard survey the issue and offer several solutions. What I appreciated the most was that Richard was more concerned with helping my family than fast talking me and making the biggest sale possible. This company truly appreciates people! For what several companies told me could not be done, Fortress did it with empathy, skill, and speed. They worked with my budget, appreciated my time frame, and did an exceptional job. To Steve, Richard, and the Fortress Crew, my family thanks you! You helped us through an extraordinarily difficult time, and with an attention to care that puts you miles ahead of all your competitors. Wishing you all continued success!!!!
- Company Response
Hello Carlos, thank you for taking a few minutes to write about your experience with Fortress Windows and Doors. There is a little saying that goes like this... " people don't care how much you know until they know how much you care". There is a lot of Truth and Wisdom in that little saying. We decided long ago to bring Quality Integrity and Value to our clients in an effort to set the bar high for the entire industry. I've heard too many stories like yours where a company wants your business, but ONLY when they can grab the big bucks from you. To us, this is despicable and shows the true philosophy and integrity of that company. We are glad we were able to help you out of a tough spot and wish the best to you and your family! Steve and the Fortress Team