Fortress Windows & Doors

Siding
Toronto ON M1S 5B2
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Fortress Windows & Doors
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98%

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Reviews for Fortress Windows & Doors

Average customer rating:
9.9 10 (240 reviews)

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Michael in Oshawa
Michael in Oshawa
2 reviews Oshawa, ON
10/10

Front Door Replacement

Our front door was in need of an upgrade from the original builder grade that used when the house was first built 18 years ago. Steve came out right away and the quoting process was straight forward. The new door was installed on time and quickly. The installation crew did a great job and were very on point when it came to the little details both inside and out. I would definitely recommend Fortress.

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Great job.
Great job.
0 reviews Toronto, ON
10/10

Great job!

The team did a great job with Steve's supervision . Very professional installation of windows on 2 bedrooms and bath. Will recommend this company to my family and friends.
Delivery was timely. Customer satisfaction and pricing was very competitive

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Company Response

Hi and thank you for your feedback! We appreciate your business, as we do with all our clients. Without you, we don't exist and this is "top of mind" on every job we do.
all the best, Steve

Mike in Whitby, Ontario
Mike in Whitby, Ontario
2 reviews Whitby, ON
7/10

Window Replacement

We worked with Steve on this project and I’ll start by saying he is not a great communicator and as newer home owners going through the process of replacing all our windows for the first time, there’s a lot of information we didn’t know to ask upfront that he could have provided us with in order to make this a better experience for us. For example, he didn’t inform us we would be expected to provide payment immediately upon completion of the job. Not that I have an issue with that, but I was expecting an invoice so I didn’t have cash on hand ready to pay him. He also neglected to mention we were expected to remove all curtains and blinds in advance. Again, I don’t have any issues doing that. I just didn’t know I was supposed to and didn’t think about it ahead of time.
As for the quality of work, the windows look like they’re installed very well however there was some sloppiness with the removal of old windows and everything felt very rushed at the end as if they were set on getting the job done in 2 days instead of coming back for a 3rd. Some examples of this include caulking on the walls extending well past where the window sits, paint torn from the walls beyond where the new trim covers the blemish, and a sliding screen door that is very difficult to slide open and closed.
Lastly they left our house in a mess and I was surprised that they didn’t use drop sheets to cover at least the furniture within close proximity to the windows they worked on. There was drywall dust, hunks of drywall, and caulking all over our furniture and floors. We also found pieces of wood with nails in them, screws, and cigarette butts left on our yard which I didn’t appreciate as a father with 2 very young children.
That all said, the trim and windows minus our nitpicking do look fantastic and the installation looks very secure. We bought into going with Fortress because of the warranties they offer and I suspect I won’t have to ever need those.

Update: Steve reached out and returned to fix the stiff door and discussed with us some cleaning protocols his plans to put in place moving forward. I appreciate his follow up and commitment to customer service and I'm while he can't undo some of the challenges we had, I can at least say I'm very satisfied with the way he provided follow up support which demonstrates he's not a fly by night company that will leave you hanging you once the job is done.

1 of 1 people found this review helpful.
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Company Response

Hello Mike and Jen, first let me apologize if there was anything that wasn't explained to you properly, as you outlined in your review above. Second, I would love to come to your home, review any deficiencies and make them right. I have sent a voice-mail and look forward to meeting with you both so we can rectify anything that is below our standard of excellence. we appreciate your business and want you to be satisfied that you chose our company to do your project. I only have one question for you, what do we need to do to make you happy? All the best, Steve

Private User
Private User
Private User reviews Newmarket, ON
10/10

Window glass replacement

It was a pleasure to do business with Fortress Windows & Doors. The timeliness , quality of the work and honesty about what we needed for our home was excellent. I highly recommend this company.

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Company Response

Hello and thank you for your review. We want all of our clients to have a seamless trouble free experience with Fortress Windows and Doors! When challenges arise, we rise to the challenge and figure out a way to overcome them, in concert with our clients. Our reputation is everything to us and a smooth seamless project is everything to you, our client... so together we strive to keep both parties happy. Thank you for your business, all the best! Steve

Andrew in Toronto
Andrew in Toronto
8 reviews Richmond Hill, ON
10/10

Patio Doors - Sliding Glass Doors

Great job, all around! Richard gave great advice to select the right products for our needs. He was very responsive and professional from start to finish. The doors look great and installer was lovely, quick and super professional. Project delivered on time and on budget! Thank you Fortress!

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Jessica in Ottawa
Jessica in Ottawa
1 review Toronto, ON
10/10

Front Door & Windows (5 total)

Excellent service from Fortress Windows. Richard our sales rep was awesome. Very helpful, honest and knowledgeable. Answered all my questions truthfully, and I never felt pressured or like I was wasting his time, as I had felt with other companies that I requested quotes from. Alex my window installer was amazing! Such a hard worker! Steve was my door installer and he was amazing as well! My door looks awesome!! Thank you Steve!! All were professional and courteous and cleaned up after themselves. Fantastic work all around!! 100% would recommend Fortress for anyone who needs their windows and doors done.

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Company Response

Hi Jessica, thank you to another extremely happy client for expressing your experience with Fortress Windows and Doors. We are so elated when we get this kind of feedback and it makes everything we do worthwhile. Our clients are like oxygen to us because we wouldn't survive without them and this is why we strive for excellence on every project we do. Thank you for your business, all the best, Steve

rich
rich
1 review Toronto, ON
10/10

Patio Door to back yard

This is my third project with Fortress.
Steve and Steve and the fortress team of installers have knocked it out of the park again.
I did not have a back door to my backyard.
Fortress cut out an opening and installed a 6' patio door which leads to my back yard.
No more walking around the entire house to BBQ!
Thanks guys!
Great work, on point, and professional!

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Company Response

Hi Rich, thank you for your continued business and loyalty to Fortress Windows and Doors. It's always a pleasure to do business with you and your wife and solve the problems of the world through our conversations 😊.
Your idea of cutting an opening through the back wall of your house was complete genius and will certainly create such great use of your deck and BBQ. I'm thrilled that it turned out just the way you had hoped it would! All the best, Steve

Rosalyn Gonsalves in Aurora
Rosalyn Gonsalves in Aurora
2 reviews Aurora, ON
10/10

Door Installations

Excellent service once again from Fortress Windows and Doors. Steel insulated door and Storm door were perfectly installed. The young David is a meticulous worker and takes great pride in his work. Installation and clean-up were great. Well done and thank you!

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Company Response

Hello Rosalyn, we would like to thank you for trusting Fortress Windows and Doors to do your project with excellence and quality. Young David is a great installer and loves to do his work with integrity, it's all in the attitude and aptitude! When we are able to stand back and admire the finished project with pride, we're happy because we know you will be as well. All the best, Steve

Elliott from Mississauga
Elliott from Mississauga
7 reviews Mississauga, ON
10/10

Front door, patio door

The entire process was professional and friendly. Richard was knowledgeable and helped us figure out exactly what would work best with our house and within our budget. The installers were courteous and efficient, and the final result was exactly what we wanted. We would not hesitate to go back to them again in the future for other work on our house and recommend them without reservation.

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Company Response

Thankyou very much for your kind review Elliot . We are always happy to give you our professional advice and or recommendations in regards to different styles and colours, that we feel would suit your house. We know your home is your castle and we want to feel just as good with the final outcome as you do!
Thanks again for your business
Steve.

Gryfin in Toronto
Gryfin in Toronto
0 reviews Toronto, ON
10/10

Window Installation and Consultation

Steve did a great job on my window installation and was even willing to come back to give me advice on a job that he didn't even do. I was hoping that he would be able to fix the job that another contractor had performed. Don't make the same mistake that I did and hire Fortress for the job.

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Company Response

Hi Gryfin. Thankyou very much for your review. We take pride in every job that we do. We are not happy until you are. It is unfortunate that you had a bad experience with someone else and I wish I could have helped you. Hopefully they will do what is right, and rectify your situation . We are always there with advice if you need it , and please call if you need any work done in the future!
Best of luck
Steve

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fortress Windows & Doors

Fortress Windows and Doors sell and install CSA Certified WindowsEnergyStar, High Efficiency Windows
We offer our clients Quality, Integrity and Value. We believe that service after the job is completed is just as important as getting paid on the original installation.
I have had the same cell phone number since 1985 so anybody who has conducted business with us knows our number and we ALWAYS respond to our clients.

We run TO the problem, not away FROM the problem! (if there is one)

We make sure EVERY client is satisfied and that our written contract is fulfilled to the "T". We will never "upcharge" our clients and our word is our bond! (remember those days?)
When we're done your project, we want to see the smile of our clients knowing that they chose the right company to do their renovation!
34 years installing windows and doors. Home inspector and have many real estate agents as clients who also refer business to Fortress Windows & Doors.

Our Warranty is the absolute BEST in the industry!

CATEGORIES
Siding, Windows & Doors Installation & Service, and Gutters & Eavestroughs
PRODUCTS
Windows, Doors,Sliding Patio Doors, Siding, Garage doors, Eavestrough, fascia, soffit. California Shutters Storm Doors Egress windows for escape from basements in case of emergency
SERVICES
Brick to brick, stud to stud and retrofit window installations - beautiful workmanship. Doors. Concrete and brick cutouts to enlarge or make new openings as well as digging and installing window wells. On site continuous, high strength eavestroughing. Foam insulation and siding for beauty and energy efficiency.
BRANDS
CSA Certified WIndows, EnergyStar High Efficiency
STYLES
All styles of vinyl windows, Sliding Patio Doors and extensive selection of Steel Insulated and Fibreglass doors.
SPECIALITIES
Our specialty is making our clients glad they choose Fortress Windows & Doors to do their project - no matter how big or small.
WEBSITE
http://www.fortresswindowsinc.com
YEAR ESTABLISHED
34
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Business License
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
True Lifetime Warranty on windows and workmanship for as long as you own and live at your address.
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