Fortress Windows & Doors

Siding
Toronto ON M1S 5B2
Write a Review
Write a Review
Website
HomeStars
Siding
Fortress Windows & Doors
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

97%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 7 timesBest of 2021winner 7 times

Reviews for Fortress Windows & Doors

Average customer rating:
9.9 10 (253 reviews)

Sort by

Maria
Maria
1 review Toronto, ON
10/10

Successful window installation

Richard's team arrived when promised, and did a wonderful job of removing our old windows, installing new ones, and explaining the operation of the new windows. The team did a fantastic job of cleaning up afterward. I am very happy with the results. Richard made a follow-up call to make sure everything was satisfactory and will call again in two weeks to check again.

Was this review helpful?
Company Response

Hi Maria, thank you for your kind words. As a consumer, it is gratifying to know that you hired a company that really cares, and we do. We've had many customers comment on how easy it was to work with us and how difficult it had been to work with other contractors. We treat our customers the same way we'd like to be treated... it's very simple, and quite honestly, it's the ONLY way to business in my humble opinion. Thank you for choosing Fortress Windows and Doors! All the best, Steve and the Fortress Team

Charles
Charles
1 review Toronto, ON
10/10

Front door and basement window

The sales person was extremely helpful and informative. Was extremely happy with the whole process from start to the finishing installation. Would strongly recommend this company. Overjoyed with our front door!

Thank you to the team!

Was this review helpful?
Company Response

Hello Charles, thank you for your feedback. Nothing makes us happier than when we have a satisfied customer who admires the project we did for them. Fair pricing, professional workmanship and top quality products will always win the day! Thank you for choosing Fortress Windows and Doors! Steve and the Fortress Team

Tim
Tim
1 review Toronto, ON
10/10

window

I am very thankful for the prompt quality service provided by Fortress Windows and Doors. I had a window installed by another company about one month ago. Unfortunately the window was not properly installed which delayed my bathroom renovation. I contacted Fortress………. and talk about excellent service! I explained that my renovation will be delayed if I don’t get the window problem fixed. They advised me that they had a crew working not too far from my address and they may be able to help me out when they finish the job they were at. Sure enough I get a call from Richard who told me they would come out when they were done. Steve, Richard and Andy came out later that afternoon. Steve checked out the window and commenced to level and realign the window and recap the aluminum trim. I am extremely grateful that Fortress made the effort to come out to help me in the late afternoon of the day I called. Besides doing a fantastic job with the window they are genuinely nice people. I highly recommend Fortress Windows and Doors.

Was this review helpful?
savio.r in Toronto
savio.r in Toronto
1 review Toronto, ON
10/10

New patio door

I have used Fortress Windoors and Door and since I moved into my home. Every window and door that needed replacement was through them. They are very reasonably priced and their service is excellent.

Was this review helpful?
Company Response

Hi Savio, thank you for your review! It is always a pleasure to work with you and we appreciate your confidence in Fortress Windows and Doors with your repeat business. When we find a company we can trust whether it be a car mechanic, plumber, carpenter or mason etc, we can keep going back to them knowing they have our best interest at heart. This is exactly the way we operate our business, we treat you, our customer, the same way we would want to be treated. We are honest and will give our clients the best advice, in their favour... this is called long term thinking and is the reason so many of our clients call us back when they have more work to do! All the best, Steve and the Fortress Team

Sammy
Sammy
4 reviews Georgina, ON
10/10

Awesome job!

I can't say enough about Steve and his crew! After receiving three comparable quotes, I finally decided to go with Fortress and this was entirely because of Steve. While the other companies had generally positive reviews, Steve was the only one who responded when I had additional questions. He also followed up independently to let me know he was available in case I needed further information and to stress that the company was interested in my business and in providing quality work. They offer a solid guarantee and Steve assured me they would immediately address any concerns or problems, both in the present and the future. I realize that many contractors are busy, but chasing down a potential contractor to get basic information before a job is even booked (because it wasn't provided with the quote) doesn't inspire a lot of confidence in their reliability or interest in your project. This is what set Steve apart from the others. He was present without being pushy and I felt entirely confident they would do a great job and that Steve would stand by his word. He managed to find a date very quickly and his crew came out and completed the job in a relatively short amount of time. They were friendly and professional, fully cleaned the yard and decks and found a way to simplify the system I had previously. It looks just beautiful. The seamless gutters make all the difference! I've had so many compliments from neighbours and people walking by. After three weeks and a lot of rain, I'm thrilled with the results. It has transformed my house! I highly recommend Steve and his crew to anyone who needs to replace their eavestrough!

Was this review helpful?
Company Response

Hi Sammy, thank you for your kind words. We, at Fortress Windows and Doors, have a great crew of caring professionals. Our tradesmen are among the best in the industry and are very committed to keeping an eye on the details and that makes ALL the difference. It's amazing at how new eavestrough and downpipes can refresh the look and feel of your home, as noted by all the compliments you're getting! Thank you so much for your business and we are thrilled that you are so pleased! All the best, Steve and the Fortress Team!

Trevor
Trevor
3 reviews Toronto, ON
10/10

Window, soffit, fascia and gutter installation

I chose Fortress initially because I saw they do small jobs. I decided to add roofing repairs to the one front window I needed installed. I felt confident going with them after I met Steve M. He was quiet, self-assured and took his time to explain what they will be doing. We had scheduling issues due to weather but managed to agree to a plan to do the work over two days. On installation day I felt confident I hired the right people. They came with a take charge attitude, got in, got the job done, cleaned up and left. Steve passed by at various times to oversee the installations. I'm impressed with the quality of their work, the professionalism of the staff and their warranty. I would not hesitate to recommend this company. Thanks Steve and the team. Trevor

Was this review helpful?
Company Response

Hi Trevor, thank you for taking the time to express your thoughts regarding your experience with Fortress Windows and Doors. We are thrilled when our customers are pleased with the quality of products and workmanship we bring to each project. We love what we do and we get great satisfaction bringing superior value to our clients! All the best, Steve and the Fortress Team

Private User
Private User
Private User reviews Newmarket, ON
10/10

Eavestrough installation in Newmarket

It was such a pleasure to work with Steve from Fortress. A true gentleman and overall nice guy. I had done my homework and received quotes from several other companies to dispose of my old eavestrough and install new ones. Steve had reached out and immediately setup a time to come over. Had great recommendations and was very knowledgeable. Price was reasonable as well. Installers showed up on time and did a great job and cleaned up after themselves as well. Overall, I had a great experience with Fortress and would recommend them to anyone looking to install eavestroughs. Thanks Steve for the great work!

Was this review helpful?
Company Response

Hello and thank you for your great review. I was saying to one of our installers today that we all need to be our best, every day on every job. When we get to work for somebody, it is a privilege and an honour that they choose us to do their project. Treat everyone with respect no matter how big or small the job might be because to this client, it may be a huge sacrifice of saving for many months to do the project... respect that. We truly appreciate your business are are so pleased that you had an awesome experience with Fortress Windows and Doors! All the best, Steve and the Fortress Team!

Costin in Toronto
Costin in Toronto
0 reviews Toronto, ON
10/10

Windows and doors replacement

I had a great experience with Fortress Windows.
We contracted them last year to replace all our windows (10) and doors (2). Their price wasn’t the lowest, but we decided to go with them because of the prompt response, professional and very clear quotation and, above all, Richard – the sales person. He was awesome and he answered to all our questions (and believe me, we had a lot of questions…).
The installation process took 2 days, including the cleanup. The team did a very good job: they were professional but also polite and friendly, and they answered to all my questions.
At the end of the work, Richard came to check the work and to make sure we are happy. Even now, after six months, he is still checking with us if everything is ok. Great guy.
We are so happy for using Fortress to do this big and important job for our house. Definitely we will recommend them.

Was this review helpful?
Company Response

Hello Costin and thank you for your review. We've all heard the saying that "no man is an island" and we understand that very clearly at Fortress Windows and Doors. We need our entire team to have an attitude of excellence on every job we do, even when we don't "feel" like it. One guy with a great attitude is wonderful but an entire team focused on excellence creates a synergistic energy that is quite amazing and this is what separates the great from the good. Richard is one of our team members that has proven to carry the attitude of excellence and we're proud to have him on our team. Thank you for your business, it has been our honour to serve you! All the best, Steve and the Fortress Team

Private User
Private User
Private User reviews Toronto, ON
10/10

Window and doors - Exceptional service!

Our project, an installation of a beautiful bay window, replacement of double front doors and back door including a storm door with a side window panel and multipoint locks, along with a garage side door had been planned for quite some time and we were ready to have the work done. Having had several widely divergent estimates, we noticed the quality of the work on 2 of our neighbours’ homes and called Fortress Windows and Doors. Steve Mercer returned our call promptly and came out to give us a quote which included all the windows as well. The cost was neither the most nor least of the received estimates. As other home renovations are currently in process, we decided to postpone the installation of the remaining windows for the time being. An approximate time was suggested for the work but unfortunately covid restrictions began creating major disruptions across industries affecting the supply chain of materials. As soon as the units and materials became available, a start date was decided upon. The team came out at the date and time agreed upon and efficiently completed the installation in a day (surprisingly, a day ahead of time) with a few minor touch-ups by Steve the following day. Covid-19 precautions were taken. At all times, the work was organized and clean-up was ongoing throughout. During and after installation, Richard and Steve explained the process and Richard ensured that we understood the operation of the new windows and the new door locks. Steve M. followed up with me a couple of days later to answer any of my questions

The quality of the work and the beauty of the new window and doors have exceeded our expectations.
Steve, Steve, Richard and the team were very professional, respectful and friendly. The customer service was exemplary from the time of the initial call through to the completion of the work. We will be having the team back to replace the other windows. Thank you so much for your professionalism, thoughtfulness and care.

Was this review helpful?
Company Response

Hello and thank you for your feedback and review of your experience with Fortress Windows and Doors. It was our pleasure to transform your home into a new and exciting look with the double doors and a new bay window! The multipoint lock really adds to the security of your new front door system as well. We bring great value to our clients with top quality products and exceptional workmanship which is why we continue to set the bar in the window and door industry so high! Excellence doesn't happen by accident it happens because we care about our clients, and strive on every job to be the best in every aspect. Thank you for allowing us to serve you and creating the new bay window you've been " dreaming about for years". It's our honour! All the best, Steve and the Fortress Team.

Albert A.
Albert A.
3 reviews Vaughan, ON
10/10

Front Door and Rear Sliding Door

Fortress Windows and Doors replaced my Front Door and my rear sliding door today.
I am a repeat customer and am extremely happy with the quality of the product as well as the service provided.
Highly recommend.

Was this review helpful?
Company Response

Hello Albert, thank you for your review and thank you for your continued confidence in Fortress Windows and Doors. Repeat customers are a sure sign that we're doing something right! We truly appreciate the fact that when you need the services that we provide,. that you have us on speed dial. All the best to you and your family! Steve and the Fortress Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fortress Windows & Doors

Fortress Windows and Doors sell and install CSA Certified WindowsEnergyStar, High Efficiency Windows
We offer our clients Quality, Integrity and Value. We believe that service after the job is completed is just as important as getting paid on the original installation.
I have had the same cell phone number since 1985 so anybody who has conducted business with us knows our number and we ALWAYS respond to our clients.

We run TO the problem, not away FROM the problem! (if there is one)

We make sure EVERY client is satisfied and that our written contract is fulfilled to the "T". We will never "upcharge" our clients and our word is our bond! (remember those days?)
When we're done your project, we want to see the smile of our clients knowing that they chose the right company to do their renovation!
34 years installing windows and doors. Home inspector and have many real estate agents as clients who also refer business to Fortress Windows & Doors.

Our Warranty is the absolute BEST in the industry!

CATEGORIES
Siding, Windows & Doors Installation & Service, and Gutters & Eavestroughs
PRODUCTS
Windows, Doors,Sliding Patio Doors, Siding, Garage doors, Eavestrough, fascia, soffit. California Shutters Storm Doors Egress windows for escape from basements in case of emergency
SERVICES
Brick to brick, stud to stud and retrofit window installations - beautiful workmanship. Doors. Concrete and brick cutouts to enlarge or make new openings as well as digging and installing window wells. On site continuous, high strength eavestroughing. Foam insulation and siding for beauty and energy efficiency.
BRANDS
CSA Certified WIndows, EnergyStar High Efficiency
STYLES
All styles of vinyl windows, Sliding Patio Doors and extensive selection of Steel Insulated and Fibreglass doors.
SPECIALITIES
Our specialty is making our clients glad they choose Fortress Windows & Doors to do their project - no matter how big or small.
WEBSITE
http://www.fortresswindowsinc.com
YEAR ESTABLISHED
34
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Business License
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
True Lifetime Warranty on windows and workmanship for as long as you own and live at your address.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.