Fortress Windows & Doors

Hello A and thank you so much for your review. We are so pleased that your experience with Fortress Windows and Doors has been an awesome and rewarding one. Our installation teams are among the best in the industry and you have clearly had the pleasure of experiencing this, first hand. We are proud to have Richard as part of our team because he is exactly as you describe him, patient, thorough and high integrity! The three words that drive our organization are Quality, Integrity and Value. We have used pretty much every window in the market place in search of what we believe will be the best fit with our business philosophy and we will ONLY bring product to our clients that are as good as, or better than, any other product on the market today! There are MANY window and door products available that are very low quality but still meet building code so choose carefully! We appreciate your great review and we stand behind you with the absolute BEST warranty in the industry! All the best, Steve and the Fortress Team.

Thank you Annabel for your review. We really appreciate your business and look forward to working with you in the future. Steve and the Fortress Team

Hi Paul, thank you for your review. We are all in a very different world since the start of the pandemic. The entire renovation world, suppliers, transportation and worker availability tend to be upside down, trying to keep up with demand in the marketplace. There is a glass shortage because manufacturing capability can't keep up with the demand. Specialized glass shapes and designs are taking longer than normal because the companies that make that product are overwhelmed with orders.
Your doors took longer than "normal" because we are not living in "normal" times and I appreciate your patience.
We at Fortress Windows and Doors are just as anxious to fulfill our client's orders as they are because we love happy satisfied customers but we can't install products that haven't been produced. This response is to thank you once again for your business and your patience... and your new doors look fabulous! Steve and the Fortress Team

Hello and thank you for your review. we, at Fortress Windows and Doors are very aware of how important service is to our clients. I believe this is one of the major things that separates us from the competition... timely service. Thank you for your kind words, Steve and the Fortress Team

Hello Diana, thank you so much for your glowing review. We have an amazing team at Fortress Windows and Doors and Richard is an extremely valuable part of our team. We appreciate your business and say thank you for trusting us to make your home more beautiful, energy efficient and comfortable. All the best, Steve and the Fortress Team

Hello Zahir and thank you for your review. We run our business with three words that will always help us do the right thing ... Quality Integrity Value. Your wife complained that she could only open the window slightly and when I looked at it I knew exactly why. You have double sliders and the "night safety latch" was engaged at the top so the window would only open a few inches. When I disengaged the safety lock, the window would fully open and the problem was solved. Some might think I wasted my time going to your home today, but I would disagree! What happened today shows why we have been rated #1 in Toronto for 9 years in a row, it's called Integrity = doing what's right. Will you always remember this experience? I believe you will. Would you recommend us without hesitation to your friends and family? I believe you will ... and I believe that the "good will" I shared with you today, will come back to our company many times over. You see, business isn't ALWAYS about making money, it's about treating our brothers and sisters with kindness, honesty and integrity!
Have a great day, Steve and the Fortress Team

Hello Junie and thank you for your review. The energy auditors check the windows for air leaks but not "thermal migration". some older windows have years of paint on them and can be very air tight. the challenge is that most older windows don't have the LoE coating and Argon gas which increase the energy efficiency of the windows quite dramatically. Our windows are made to exacting standards and our installers are among the best in the industry. Richard is very professional and knowledgeable and all his clients rave about his service.. we're proud to have in on our team! Thanks again for your business, Steve and the Fortress Team.

Hello Mark and thank you for your review. We do our best at Fortress Windows and Doors to meet and exceed our customers expectations! I'm glad we were able to do that for you. Our goal is to treat you the same way we'd like to be treated and that includes Quality, Integrity and Value. It's like a three legged stool, if one of these important ingredients is missing, the stool (or business) will fail. We look forward to working with you in the future! All the best, Steve and the Fortress Team

Hi Rebecca, thank you for writing your thoughtful review. We come across so many situations of water penetration that we can usually determine the source and the solution to the problem. It was a pleasure working with you and I'm glad I can add you to our list of sliding door mini blind lovers, they really are versatile and don't take up room inside your home. I look forward to working with you on future projects we discussed! All the best, Steve and the Fortress Team

Hello Philip, thank you so much for the great and heartfelt review! It doesn't take long to assess someone and their true sincerity when you invite them into your home for a quote on work you want to have done. Richard is just that kind of person and truly treats each client with the utmost of care and it's what makes Fortress Windows and Doors unique in the industry, a team that really does care about our clients. We have "long term" mentality and know that if we treat you right, you will be our biggest advocate when friends or family are looking for windows and doors. Thank you again Philip, we appreciate your business and your kind words. Steve and the Fortress Team