Reviews

6/10

Steve was prompt and professional in correspondence and diligent while working. I appreciated having my doors fixed/re-aligned and for this company coming out to do so. For the work performed, I found it a tad bit expensive ie. despite justifying what it may have cost had he sent out someone else. Also, with fall COVID cases and hospitalizations ramping up and being well into flu season, I requested a mask be worn in my home and even provided one, but much to my dismay, Steve refused to wear one. For this reason I felt unsettled, disrespected and powerless as it seemed I had no choice in order to get the work done.

Approximate cost of services:
$300.00
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Company Response

Hello Pam, thank you for your review. Sorry I can't wear masks because of a medical condition and I did mention that I get sick when I wear a mask but evidently that was not a concern for you. I came to your home with good will, fixed your old doors to your satisfaction yet you have a complaint about paying a fair price for the service rendered. We do our best to service our clients in a timely fashion at a fair price and 98% of our clients recognize that, I'm sorry you didn't. All the best, Steve and the Fortress Team.

10/10

Since moving into our home approximately 8 years ago, we had had nothing but problems with our skylights. Condensation would drip down on the drywall on all 5 skylights and interestingly enough, the humidity in the house was relatively normal. Over the 8 years, I had tried almost everything to rectify these issues including installing ceiling fans, increasing the CFM on exhaust fans, resealing the skylights to even having expandable foam installed in the skylight cavities when our roof was re-done a few years back. This time I was serious...I needed to find the right installer as I needed to replace 4 of the 5 skylights. I knew that I wanted a Velux certified installer...but believe me, not all are equal. Some offered the usual corner cutting tactics...but I didn't buy into it. From the time I met Jeff, I found him courteous, respectful, and genuinely interested in quality workmanship. When I quizzed him about the products used, he knew his stuff. What separates him from most is that he goes above and beyond to make sure that the home owner won't have anymore worries going forward. This means going above and beyond in terms of material and workmanship. If there are any issues (which I am very confident that there will not be), I know Jeff will have my back. Jeff was neat and tidy, professional, efficient, prompt and thorough. I am very happy with the work done by this contractor and would not hesitate to recommend him to anyone.

Approximate cost of services:
$2,350.00
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Company Response

Pam,

Thank you for the great review and for choosing Moore Skylights Inc. I am happy to say that your skylights are now properly sealed! The correct membrane has been installed, the shingles overlap the right way, and the flashing kits are connected properly! It has been a pleasure to work with you and to explain how the new VELUX solar opening units work. All the best and thank you again for choosing Moore Skylights Inc.

Jeff Moore (Moore Skylights Inc.)