Steve was prompt and professional in correspondence and diligent while working. I appreciated having my doors fixed/re-aligned and for this company coming out to do so. For the work performed, I found it a tad bit expensive ie. despite justifying what it may have cost had he sent out someone else. Also, with fall COVID cases and hospitalizations ramping up and being well into flu season, I requested a mask be worn in my home and even provided one, but much to my dismay, Steve refused to wear one. For this reason I felt unsettled, disrespected and powerless as it seemed I had no choice in order to get the work done.
- Approximate cost of services:
- $300.00
- Company Response
Hello Pam, thank you for your review. Sorry I can't wear masks because of a medical condition and I did mention that I get sick when I wear a mask but evidently that was not a concern for you. I came to your home with good will, fixed your old doors to your satisfaction yet you have a complaint about paying a fair price for the service rendered. We do our best to service our clients in a timely fashion at a fair price and 98% of our clients recognize that, I'm sorry you didn't. All the best, Steve and the Fortress Team.