Fortress Windows & Doors

Windows & Doors Installation & Service
Toronto ON M1S 5B2
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Reviews for Fortress Windows & Doors

Average customer rating:
9.9 10 (343 reviews)

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jmcleung in Toronto
jmcleung in Toronto
1 review Toronto, ON
10/10

Installation of Door

Steve and his crew (Dave, in this instance) have demonstrated great professionalism and courtesy in their dealings with me. I have been impressed with the consideration they show to their clients and the time they invest in answering promptly all questions one might have, regarding the door installation and other relevant issues (pre-installation as well as post-installation periods).
I would strongly recommend Steve's company to family and friends!

Approximate cost of services:
$2,800.00
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Company Response

Thank you Joyce for your kind words. Your project was a bit of an emergency and our team stepped up once again and resolved the problem in a matter of days. We have great relationships with our suppliers which allows us to do things in a time frame that most other companies just wouldn't be able to accomplish. Thank you for your business! Steve

Jim from Toronto
Jim from Toronto
3 reviews Toronto, ON
9/10

Sliding door and windows

Steve Mercer, the owner of Fortress, is knowledgeable, informative, and trustworthy! My wife and I are very pleased with the quality of windows (3) and sliding deck door that he recommended and installed. The work crew ( Stephen and Dave) were reliable, efficient and took the time to inform us of the installation process. They were careful not to destroy the flower beds and the worksite was cleaned-up properly. We were so impressed that we will be contacting Steve in the spring to replace the remaining windows in our home!!!

Approximate cost of services:
$3,500.00
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Company Response

Hi Jim. Thank you for your review and thank you for your business. When our clients chose Fortress Windows & Doors our goal is to bring a seamless, happy experience to them. The value is not only in the quality and pricing but also includes the overall experience with the installation crew and I have received many compliments about the great professional and courteous installers we bring to our clients' homes. We look forward to working with you again! Steve

Harvey Erdman from Vaughan
Harvey Erdman from Vaughan
7 reviews Vaughan, ON
10/10

Replacement of all windows

Based upon its superlative reputation, my expectations of Fortress Windows & Doors were very elevated - and they delivered in spades! Steve Mercer's proposal was well thought out and competitively priced, and his manner was at once professional, pleasant, and courteous. Perhaps not surprisingly, the efficient and knowledgeable installation crew headed up by Steve McCue displayed similar character attributes. As one would hope, they arrived on time, performed their work within the forecast time period, minimized any disruption to the home, were tidy and completely cleaned up any debris, and - most importantly - did a superlative professional job. The windows look great! It almost goes without saying that my wife and I will be recommending Fortress Windows & Doors to our family and friends.

Approximate cost of services:
$13,000.00
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Company Response

Hi Harvey,
Thank you for awarding Fortress Windows & Doors the contract to upgrade your beautiful home with new windows. I know that the process of choosing the "right" company to do your window and door project can be quite daunting because of the conflicting information you may receive from one company to the next. The fact that you are very satisfied bears out the truth of the things we spoke about because I want to give my clients the Value for their money as I possibly can. The reason our company is so well regarded is simply because we put ourselves in our clients' position and ask "what is the best and most cost effective way to tackle this project" - and then we execute at a very highly professional level. Thank you for your kind review and enjoy your new windows! Steve

bruce shilton in stouffville
bruce shilton in stouffville
16 reviews Richmond Hill, ON
10/10

windows for the home

We had a leaking basement window, and upstairs windows that were dated. The motto of the company is quality, integrity and value. They lived up to these esteemed goals and I would throw in professionalism. Very pleasant to deal with and content to answer related issue questions. Clean up after the job was excellent.

Approximate cost of services:
$4,500.00
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Company Response

Thank you Bruce, it was a pleasure doing business with you and your wife Margaret. My business partner, Steve McCue, was able to quickly assess the water leak situation and recommend a course of action to remediate the problem. His many years of experience and his mastercraftsmanship are invaluable to the company and his teams of installers are the best in the industry - they prove this day in and day out. When quality, integrity and value are braided together, the customer will always be satisfied, just as you are! Thanks again for your business and we look forward to doing your front doors next year! Steve

Nic in Richmond Hill
Nic in Richmond Hill
1 review Toronto, ON
10/10

3226 eglinton ave east

im very satisfied with the installed of my window the service and quality specially the prize and i trust fortress windows and doors . i highly reccomend my filipino community if they need windows and doors contact fortress windows at 416 291 5795

Approximate cost of services:
$1,900.00
1 of 1 people found this review helpful.
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Company Response

Hi Rene. Thank you for your trust and confidence in Fortress Windows & Doors. It has been our pleasure to come to your home more than once to do upgrades to your windows and doors - it is a sign of a satisfied customer! Thanks again for your business. Steve

Private User
Private User
Private User reviews Toronto, ON
10/10

Front door replacement

They were on time and courteous. Very efficient and at the end entire job was cleaned up. The installers were very thoughtful with the young children around and very friendly

Approximate cost of services:
$5,000.00
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Company Response

Thank you for your kind remarks. We have a great team of professionals working with us and we do our best to make every experience a great one, for our clients. Your new front door system really has given your home such a fabulous updated fresh and classy new look - you mentioned that a number of the neighbors have already commented this to you. Thanks again for your business we appreciate your trust and confidence in Fortress Windows & Doors! Steve

Eugene in Markham
Eugene in Markham
1 review York Regional Municipality, ON
10/10

Windows

We had some windows done by Fortress Windows and Doors.
The work was done professionally and on time, we are please
with the result.
Mr. Steve and the installers were very polite and understanding, I have no reason not to recommend them to family and friends.
Thanks you Steve and the installers

Approximate cost of services:
$2,500.00
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Company Response

Hi Eugene - it was a pleasure working with you on your project - thank you for the opportunity to work at your home. Being rated as the number one Window & Door company in Toronto by Home Stars is indeed quite an accomplishment and one that we take very seriously. Our goal on every job is excellence and there are three words written on the bottom of our business cards -Quality Integrity Value - and if these three components are not implemented on every job, somebody loses. I hear so many stories of people who have been unhappy or disappointed with various contractors they used and we will never be one of "those" contractors. Thanks again for your business. Steve

Linda Hart from Richmond Hill
Linda Hart from Richmond Hill
1 review Acton Vale, QC
10/10

patio door and put new back door entrance

I have nothing but kind words to say about the owner, Steve Mercer. Since the first call I've made I was greeted with professionalism. I had several quotes from other door companies and can honestly say Fortress was the best and lowest quote. Steve came the same day to do an estimate and within 2 days I had guys install the patio door and my new back door entrance completed. It was better than I expected. Every detail was done by these guys, I basically had nothing to clean up afterward. This was done back in April 2015. Unfortunately, my anxious dog chewed my new door 5 months later and it was beyond repair. I decided to call Steve once again and he made an effort to come and assess the damage that same day. Steve gave me once again the best possible quote and came back within 5 days to fix it. I would highly recommend anyone that needs a patio door install or a new access door done to call Fortress Windows and Doors Inc.
Thank you kindly for all the services you provided. It was a pleasure doing business with you.

Sincerely,
Linda Hart

Approximate cost of services:
$3,600.00
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Company Response

Hi Linda, I appreciate your kind and sincere comments. We have one simple rule at Fortress Windows & Doors and that is to treat people with the same respect and dignity that we would like done to us. Our pricing is fair, our workmanship excellent, our warranty and service unsurpassed. Are we perfect? No, but we strive for excellence on every job we do and in all areas of the project being done. Steve McCue, my business partner, is highly respected as a man of integrity throughout the industry and leads the installation crews in a very professional fashion.
It was a pleasure working with you Linda and thank you for your referrals! Steve

Raj from Toronto
Raj from Toronto
4 reviews Toronto, ON
10/10

Window Replacement

Steve's team at Fortress was hired recently by us to replace all our windows. Fortress was recommended to us by our friends who had their windows replaced by them. We are extremely satisfied with the product, workmanship and the price he gave us. The job of replacing approximately 15 windows was completed in a day and it looks brand new. I am a happy customer. I would gladly recommend Steve to anyone.

Approximate cost of services:
$6,000.00
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Company Response

Hi Raj. We were referred to you and you took your friends word that we were a good company to work with - and I knew we wouldn't let you down! Your neighbour, with exactly the same house, paid substantially more to have their windows replaced. We work with a very high quality window and door manufacturer and because of the volumes we do, they offer us great pricing which we pass along to our clients. There is one thing that will always trump price, and that is VALUE. We bring great value to our clients with the quality of our products and the professionalism of workmanship - you are a living testament of this very fact. Thank you for trusting us to do your project, it is very much appreciated! Steve

HSFtoronto
HSFtoronto
3 reviews Toronto, ON
10/10

Sliding patio doors

Despite some confusion about the starting time of the installation, I was very satisfied with the service and the end result. Steve and Steve were very professional and pleasant to deal with, their pricing was competitive and they did a very good job with the installation of the new door. Their helper, Tyler, was very polite and pleasant as he worked to remove the old door. I would definitely recommend this company for new doors or windows.

Approximate cost of services:
$1,200.00
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Company Response

Hi Helen and thank you for your review. It was a pleasure meeting with you and we truly thank you for choosing Fortress Windows & Doors to do your work. Sorry for the confusion on the start time. Steve

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fortress Windows & Doors

Fortress Windows and Doors sell and install CSA Certified WindowsEnergyStar, High Efficiency Windows
We offer our clients Quality, Integrity and Value. We believe that service after the job is completed is just as important as getting paid on the original installation.
I have had the same cell phone number since 1985 so anybody who has conducted business with us knows our number and we ALWAYS respond to our clients.

We run TO the problem, not away FROM the problem! (if there is one)

We make sure EVERY client is satisfied and that our written contract is fulfilled to the "T". We will never "upcharge" our clients and our word is our bond! (remember those days?)
When we're done your project, we want to see the smile of our clients knowing that they chose the right company to do their renovation!
34 years installing windows and doors. Home inspector and have many real estate agents as clients who also refer business to Fortress Windows & Doors.

Our Warranty is the absolute BEST in the industry!

CATEGORIES
Siding and Windows & Doors Installation & Service
PRODUCTS
Windows, Doors,Sliding Patio Doors, Siding, Garage doors, Eavestrough, fascia, soffit. California Shutters Storm Doors Egress windows for escape from basements in case of emergency
SERVICES
Brick to brick, stud to stud and retrofit window installations - beautiful workmanship. Doors. Concrete and brick cutouts to enlarge or make new openings as well as digging and installing window wells. On site continuous, high strength eavestroughing. Foam insulation and siding for beauty and energy efficiency.
BRANDS
CSA Certified WIndows, EnergyStar High Efficiency
STYLES
All styles of vinyl windows, Sliding Patio Doors and extensive selection of Steel Insulated and Fibreglass doors.
SPECIALITIES
Our specialty is making our clients glad they choose Fortress Windows & Doors to do their project - no matter how big or small.
WEBSITE
http://www.fortresswindowsinc.com
YEAR ESTABLISHED
34
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Business License
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
True Lifetime Warranty on windows and workmanship for as long as you own and live at your address.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.