Wooden Floors By Malcolm

We hired Malcolm to stain our newly installed maple staircase. When other contractors "no bid" the job because of the issues with staining maple, Malcolm eagerly took on the task. The job was completed on time and within the budget. The staircase looks fantastic! He even took the time to help us with the color choices and applied the stain to some sample pieces to ensure the end result. Malcolm comes highly recommended.

I recently hired this guy (Malcolm) in April 2016. He was referred to me by a coworker who said he did good work. My coworker is very picky and meticulous so I trusted her judgment and reading reviews on his website he seemed ok. Now I wished I had read the reviews on HomeStars.....

I had screw holes in my floors because I had to fix the squeaks from Top to Bottom since I did not have access to the underside. Now I am not asking for perfection, I know when you screw a hole into the floor you will still be able to see it once it is filled.

This is my irritation. Some of these holes (although it is written in ink that holes will be filled) WERE NOT ATTEMPTED TO BE FILLED!!! I can slip an unravelled paper clip right through the floor! (I didn't screw screws into some holes as I had missed the joist if some of you are wondering why I can put stuff through, this was supposed to be filled with putty AND then urethaned over....)

Not only that, there was a dent and gouge (that can be felt) on my main floor that appeared near the end of the job and when I discussed this with him he refused to acknowledge that it came from his equipment and repeatedly said it was disclaimed. So you can damage and scratch all my floors once they're done and not pay for damages? According to him yes!??!

So upon this dispute, he just packed up and left demanding final payment. I said no, I still need to inspect the top floor and staircase (He had JUST finished putting a fresh coat of urethane so it was unwalkable). I also told him I needed to have a bill and be able to have a final inspection before I give you the final payment.

I did not say I was trying to swindle him by not paying, I simply said I want to inspect. Also, the entire time I paid instalments, I did not receive any receipts from this guy of my payments or an invoice/bill. Just going by the initial estimate/"contract". I did not sign anything either.

Upon inspection once everything was dried, I can now see that some of the holes were left unfilled! Through emails I told him this and showed him pictures, and he actually accused me of digitally altering these photos. Not only that, he said I was being unreasonable by taking a photo couple inches from the floor. So I showed him pictures from 4 ft away (as he requested in his website, beware this is also his disclaimer). He refuses to acknowledge that there are holes there when they are clearly there (see for yourself) and I can slip things through those holes!

He also believes that just because it's inside a closet, less care can be taken. That's like sweeping dirt under the rug because you can't see it!

There are a lot more issues that I am not even being picky about. I had requested multiple times that all I want is for him to come fill the holes and I will pay. But he refuses to deal with me and instead goes directly into collections. Wouldn't it just be easier to come fill the holes? Than to tick off a customer?

He is also illegally tacking on "overtime" charges adding on an extra $500 that was never agreed to verbally or written. Absolutely unbelievable as I have paid as requested the instalments through out the entire job and now I am being accused of being a swindler.

I now have to deal with this guy as he will be sending that into collections. I am dreading the phone calls of annoyance from these collection agencies and have to hire legal counsel to protect myself.

I have a right to inspect a final completion of a job AND not have to pay for shotty work. See for yourself in the attached photos.

Malcolm did a great job refinishing our old hardwood floors. We live in a century home and weren't even sure if they could be saved. The project took 4 days and he was very meticulous about doing the job right. During the process, he blocked off all other areas of our house to minimize the dust. He sanded them as much as was needed to rid them of all their flaws. He applied an even stain in a beautiful colour and used a satin finish to really enhance the final product. The final price was very fair and same as quoted before the project began. He also saved us some money by only applying as much satin finish as was required for our floors. I would definitely recommend Wooden Floors by Malcolm if you want to refinish your hardwood floors. Our floors look like we installed brand new.

Malcolm sanded floors for me 8 years ago and he did a terrific job on old uneven pine floors, so when I need other floors sanded I wanted him to do it. He is busy but well worth waiting for - he started and completed the job when he said he would. It was a largish area and the floors were uneven and required a lot of sanding and repair and they look really great - it has transformed the space from dark and dingy to warm and rich.

Malcolm is a genius! Our 1920's house now has its original, beautiful, inlaid hardwood floors! They were in such bad shape (full of nails, hot water radiator stains, etc) that we had planned to recarpet. It never occurred to us that these floors could be retrieved. He did a beautiful job upstairs/downstairs/actual stairs/bannister. We got some quotes for good quality carpeting, and in the end we paid about the same amount to have the hardwood restored/refinished. Malcolm is very knowledgable, was fully dedicated to our project throughout, and a real pleasure to work with. Highly recommended!

We hired Malcolm to refinish our family room oak floor. We found him to be very knowledgeable and professional. He began the job on the day that he said he would and completed it on time and on budget. He made several visits to consult about stain colour and ensured that we were happy with it prior to its application. The floor looks like new. I would highly recommend Malcolm and his team for any floor refinishing project.

I highly recommend Malcolm and his team. He takes his craft very seriously. He is thorough, professional, and true to his word! He refinished our entire main floor on time and on budget.

Malcolm’s work for us was excellent, on time and fairly priced. He was always ready to go the extra mile to ensure that we were satisfied. I highly recommend him.