The Home Improvement Group - THIG

Formerly Mr Rescue
General Contractors
1250 Eglinton Ave W, A12 Suite 122 Mississauga ON L5V 2B3
Write a Review
Write a Review


InstagramFacebook
HomeStars
General Contractors
The Home Improvement Group - THIG
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

92%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for The Home Improvement Group - THIG

Average customer rating:
9.4 10 (363 reviews)

Sort by

john
john
3 reviews Mississauga, ON
10/10

Carpet install

Had old carpet on stairs removed and new carpet installed with underpad

ron brought samples when asked and delivered and completed job on schedule as promissed

John

Approximate cost of services:
$995.00
Was this review helpful?
Company Response

Hi John: Thank you for letting us know how pleased you were with the carpet installation. Please call us for any future projects that come up.

Sincerely

Merry Robertson
The Home Improvement Group

Private User
Private User
Private User reviews Vaughan, ON
10/10

Demo and Disposal

Hired THIG to tackle demo and disposal in our basement and garage in preparation for basement renovation next spring. We were impressed with the attention to detail and open communication while the work was being completed. Looking forward to working with the team on our basement renovation in the spring.

Approximate cost of services:
$1,600.00
Was this review helpful?
Company Response

Thank you for the positive review and we are looking forward to the spring work for the basement.

Merry Robertson
The Home Improvement Group

K VW in Mississauga
K VW in Mississauga
2 reviews Mississauga, ON
10/10

Painting & Ceiling Smoothing

Christines crew came in a removed our old textured ceiling and painted most of the house. They were showed up on time, when they said they would, hardworking, trust worthy and did a great job. Very easy group to deal with!

Approximate cost of services:
$8,000.00
Was this review helpful?
Company Response

Hi Kimberly: Thank you for your kind words towards the work we did for you. It was a pleasure working with you. Positive feedback from our customers helps us to build our business stronger and be successful. We look forward to future projects with you.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group

Chris
Chris
5 reviews Toronto, ON
0/10

Never Ending Bathroom Renovation Nightmare

Simply put in my opinion the worst bathroom renovation experience, this is a long read but worth it. This starts from day 1 demo all the way until the project was completed almost a full 4 months later and up to August (~8 months after completion) where my shower was found to be leaking. For a further ~2 months I have been trying to get The Home Improvement Group to repair the shower as it is under warranty. The Home Improvement Group acknowledges that there is an issue however they tell me that the dispute is between myself and their subcontractor which seems as though they trying to wash their hands of any repair cost. The contract is between myself and the home improvement group (not their subcontractor, whoever that was) as I have no say in who they use as a subcontractor. They have explained to me that I must go thru my insurance company and have them go after the subcontractors insurance company to have them pay for the repair, effectively using my insurance company as their warranty. Once the insurance has been settled (it hasnt because Im not covered for slow leaks generated by faulty renovation work) The Home Improvement Group offered to repair the shower (paid for by me/my insurance) once I get the money from my insurance company. Can you see what they are doing? Getting a second renovation out of this whole thing.. (after kicking the ball down the road needlessly). All I really want is my shower to work the way it should. After spending $12,500 + materials on a renovation the bathroom should work better than it did before the renovation not worse right?
There were so many issues with this project it will take a lot of time to list them (not all but most) so lets start:
1. From Start to finish I was flipped thru 3 different project managers finally leaving me with one of the worst from what I could tell.
2. Demo happened and was left on my front porch damaging it. Issue was raised and THIG offered to have it repainted in the spring but thats the last I heard of it so I painted it myself.
3. Tiles were cut on the front porch with my front door left open - further damaging the porch and and covering it and my main floor in dust.
4. Tiles were improperly installed on the floor with some of the worst gapping possible (Pictures attached) so bad in fact that the entire floor was re-demoed and replaced a second time after a few weeks of back and forth nonsense.
5. The new tiles were installed a second time however the tiles were cut in the bathroom and this time so the entire house was covered in a layer of dust (pictures attached)
6. The same day the shower tiling was completed the tub filler began to leak thru the floor which I believe was due to the constant turning and twisting created by the excessive amount of demo and rework in the bathroom. That being said we aired on the side of caution and bought a new one to ensure we were safe ~$1,500 unplanned expense.
7. After a few he said/she said calls to THIG they agreed to repair the damage caused by that leak.
8. A hole cut in the tile for a faucet was too big so it needed to be removed, recut and replaced.
9. The shower control was installed improperly and parts upside down. It was damaged during the reinstall and parts were replaced by THIG at no cost to me. Just careless.
10. The shower glass was to be saved and re-installed as it was in decent condition but due to what I would guess was measurement issues (demoing the bathroom twice) it did not fit. Because of this issue THIG did in fact replace the glass at no charge to me which was positive.
11. The silicone finishing around the top of the shower was horrible and needed to be replaced (pictures attached). Finishing around the ¼ round was incomplete which I had to ask to be done properly (and did myself in some areas). Basically overall finish was really bad until I said something then it got a little better.
12. Then there was the little stuff, like covering the stairs, floors (not done until I told them to cover it), closing doors to outside (my wife found the neighbours cat in the basement one evening) and leaves everywhere etc. Just simple respect for your home things that didnt seem to matter. Every time I said something to the project manager I would get I tell these guys but they just dont listen but saw even the project manager doing it on my camera.
13. Now The Home Improvement Group is trying their best to no longer communicate with me hoping that I will go away.
14. So here we sit less than a year after completion and we have a leaky shower that cant be used. All I really want is what I paid for and the nonsense and deflecting to go away.

Approximate cost of services:
$12,500.00
Was this review helpful?
Company Response

Good Morning Chris. I am responding to your concern and would like the opportunity to speak with you. As the owner of The Home Improvement Group, I pride myself in quality work and customer service. We never walk away from an issue, especially a leak. This is the first I hear of this. Did you contact our office and voice your concern? I am always available via email or a call. Please contact me at 905 502 0204.

Private User
Private User
Private User reviews Toronto, ON
10/10

Deck repair

Repaired my cedar deck. Looks like new.
Very happy with this company and their team.

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

It was a pleasure working with you and we are very pleased at the result of the deck. We hope we will be able to do future work and look forward to hearing from you again with further Opportunities.

Merry Robertson
The Home Improvement Group
905-502-0204

Janet from Toronto
Janet from Toronto
8 reviews Toronto, ON
10/10

Minor repairs and painting

We had some paint bubbling and plaster pitting from humidity, as well as damage from a removed baby gate. The team was as prompt as horrible traffic allowed, and completed the repairs smoothly, cleanly, and with good humour for a homeowner who likes to hang around. We are very pleased with the final result, and will be looking to THIG for further repairs as time goes on.

Approximate cost of services:
$700.00
Was this review helpful?
Company Response

Hi Janet: Thank you for the great review. I will make sure Garry and Elizabeth know how pleased you were. We look forward to any future work that you need done.

Sincerely

Merry Robertson
The Home Improvement Group

Private User
Private User
Private User reviews Mississauga, ON
10/10

Painting house and drywall basement

House looks fresh for Spring! The repairs in basement look good as there was never a big problem before.

Approximate cost of services:
$6,000.00
Was this review helpful?
Company Response

Thank you for letting us know how pleased you are with the job. Spring is a great time to paint and do repairs making everything look fresh and ready to enjoy the summer.

Sincerely

The Home Improvement Group

Private User
Private User
Private User reviews Whitby, ON
10/10

Painting

Ryan did a wonderful job painting the ceiling of our main floor. Very precise and tidy work. I would definitely recommend him to anyone interested in having their home painted.

Approximate cost of services:
$600.00
Was this review helpful?
Company Response

Thank you for the great review for Ryan. We are always pleased to receive feedback on the quality of work done for our customers. I will make sure Ryan sees your great comments.

Sincerely

Merry Robertson
The Home Improvement Group

Private User
Private User
Private User reviews Mississauga, ON
10/10

Kitchen and Bathroom Reno

Jeff and the rest of the THIG team were professional, courteous and very knowledgeable. They surpassed our expectations throughout the renovation and would recommend them to our family and friends.

Approximate cost of services:
$80,000.00
0 of 1 people found this review helpful.
Was this review helpful?
Company Response

The Home Improvement Group would like to thank you for the wonderful review you have given Jeff and his team. We will look forward to future work and welcome all recommendations to your family and friends.

Sincerely

Merry Robertson
The Home Improvement Group

Joe
Joe
4 reviews Toronto, ON
6/10

Bathroom reno

Replaced our shower. Some issues with leaks after they finished. Did eventually come back to do repairs.

Review has 1 previous version
Approximate cost of services:
$8,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Joe,

I would like to take this opportunity to respond to your review.

Your leak was reported to us October 18 2021, in which we had our plumber return October 21st to investigate the leak. We determined that the plumbing was not the issue. October 29th our trade returned to investigate the issue and started a process of elimination, found the leak and fixed it. We didn't eventually come back, we came back in a timely manner. We don't run from our work or any issues onsite, we are always a phone call away to assist.

Please feel free to contact me if you have concerns.

Regards
Christine
President

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Home Improvement Group - THIG

The Home Improvement Group is the premier One Stop Shop for all of your home and office renovations needs. We have multiple divisions such as Perfect Painter, Affinity Renovations, Perfect Handyman and formally Mr. Rescue to service all your needs.

We service work form $400.00 to $500,000.00+ from our Painter and Handyman of the Day Service to Home Additions and Major Renovation and Structural work. We want to earn your trust and as a family owned business that delivers on providing outstanding home/office renovation work.

Not convinced we have enough renovation reviews please see Perfect Painters & Home Renovations Services for a more detailed list on reviews.

We have a commitment to Quality work and dealing with a no risk contractor and we will always compete for your business.

We have also expanded our service areas to include Burlington, Oakville, Milton, Mississauga, Brampton, Toronto, Vaughan, Markham, Newmark, Aurora, Stouffville, Pickering and Oshawa.

Call or email us at sales@thig.pro for all your renovation needs

CATEGORIES
Handyman Services, Paint & Wallpaper Contractors, Basement Renovation, General Contractors, Floor Laying & Refinishing, Drywall Contractors, Demolition, Carpenters, Bathroom Renovation, Plumbing, Condominium Renovations, Tile & Stone Contractors, Stair Builders, Renovation Advisors, Trim and Moldings, Kitchen & Bathroom - Cabinets & Design, Electricians, Kitchen Planning & Renovation, Structural Engineering, Plastering, and Electrical Vehicle Charging
PRODUCTS
Interior Painting,Exterior Painting,Residential Painting and Commercial Painting,Staircase refinishing, Condo or Apartment Renovations and Handyman Services, Kitchen Design and Build, Home Additions, Structural work, Garage Design and Build, Basement Renovations, Bathroom Renovations, Basement Underpinning and Waterproofing,Custom Cabinetry, Flooring Installation including, Laminate, Hardwood, Engineered, Tiles, Including Porcelain, marble and granite. We also have Master Electricians, Master Plumbers and Gas and HVAC members as a part of our team.
SERVICES
House Painters, Office Painting, Exterior Painting, Residential Painting, Wallpaper Installation & Removal, Stucco Removal, Drywall Installation and Plaster repairs, Paint & Wallpaper Retailer save up to 50% off, Demolition, Rough and Finished Carpentry, Home and Renovation advisors, Kitchen Planning and Design, Handyman and Painter for a Day Services, Deck Design and Build, Basement renovations, general contractors
BRANDS
Benjamin Moore, Dulux Paint, and Sherwin Williams. We Believe in not Including Paint and providing you our wholesale Paint Pricing as many of our Competitors include paint in your pricing and then substitute low grade paint. We believe in provide you the best paint for your home and to provide access to our unbelievable wholesale pricing.
STYLES
Interior Painting,Exterior Painting, Residential Painting and Commercial Painting, Condo or Apartment Renovations and Handyman Services, Kitchen Design and Build, Home Additions, Structural work, Garage Design and Build, Basement Renovations, Bathroom Renovations, Basement Underpinning and Waterproofing,Custom Cabinetry, Flooring Installation including, Laminate, Hardwood, Engineered, Tiles, Including Porcelain, marble and granite. We also have Master Electricians, Master Plumbers and Gas and HVAC member as a part of our team. Our Painters are #1 in Toronto
SPECIALITIES
Custom painting, Stucco removal, staircase refinishing and rebuilding,wallpaper installation, wallpaper removal, handyman services, home renovations including bathroom renovations, basement renovations & condo and apartment renovations. Plus our Award Winning Painter and Handyman for a Day Services. Our Painting Services including Kitchen Cabinet Painting and Spraying are specialties. Kitchen Design Services and Complete Kitchen Design, Build and Installation.
WEBSITE
https://www.thig.pro
YEAR ESTABLISHED
2011
NUMBER OF EMPLOYEES
30
RETURN POLICY
See website terms for details
PAYMENT METHOD
Cash, Cheques, Email Transfers, all Major Credit Cards
LICENSES
City of Toronto & Other Muncipalities in the GTA
MEMBERSHIPS
BBB, Homestars,
LIABILITY INSURANCE
Yes
DIPLOMAS
Open 7 Days a Week Call or emailNow
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
400.00
BONDED
Yes
PROJECT RATE
$400.00 to $500,000.00+
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.