The Home Improvement Group - THIG

Formerly Mr Rescue
Handyman Services
200 Matheson Blvd. West, Suite 203C Mississauga ON L5R 3L7
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The Home Improvement Group - THIG
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93%

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Reviews by rating (past 12 months)
Best of 2019 winner 6 timesBest of 2019winner 6 times

Reviews for The Home Improvement Group - THIG

Average customer rating:
9.6 10 (319 reviews)

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MBM
MBM
6 reviews Toronto, ON
10/10

small bathroom improvements including fixing a shower stall, repairing ceiling form heat damage, repainting both wall and ceilings.

I appreciated the one-stop shopping feature . THIG sent in an expert to repair the shower stall and also the painter.

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Company Response

Good Morning MBM. We are pleased and honored that you chose The Home Improvement Group to repair your bathroom. Our "One Stop Shop" makes your experience seamless with all the trades we have on hand to support your project.

Looking forward to work with you again in the near future

Regards
Christine

Joy
Joy
1 review Toronto, ON
9/10

Laundry room renovation

Renovation of laundry room, new drywall, floors, painting and a few other miscellaneous projects around the basement. Overall happy with work and professionalism from the crew, cost was a bit higher than I anticipated, but would recommend for further projects.

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Company Response

Hi Joy:

It was a pleasure working with you and appreciate the positive feed back on the work Scott & Luke did for you. Les and his Team work very hard to make sure our customers receive the best possible service for their projects.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group

doanco3
doanco3
0 reviews Mississauga, ON
10/10

Flooring and garbage removal

The team was on time and on budget for our small flooring project. Looking forward to working with them in the future.

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Company Response

Thank you for the positive feedback for our Team. It was a pleasure working with you and we look forward to future projects.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group

A
A
0 reviews Toronto, AB
10/10

Guest bathroom upgrade, painting both bathrooms and minor repairs in main bathroom.

When we called Les came to look at the bathroom, he was very professional and gave us good advice about the job we outlined for him.
The job started right on time with Aldo in charge of the crew. They always showed up on schedule and were friendly, professional and very capable.
Communication with Les, Aldo and the Home Improvement office was excellent—-I really appreciate getting responses to calls and emails promptly—
which made it so much easier and pleasant for us. I would, without any reservations, highly recommend this company to do renovation and painting work.
Thank you.

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Company Response

Thank you for your kind words. We take every job serious no matter the size and follow through till the end. We have a great team on the front line and behind the scene that make sure your project runs seamless. I am very happy your guest bathroom was all you envisioned and was completed in a timely manner.

All the best and look forward to working on your next project.

Regards
Christine

c_beirens
c_beirens
0 reviews Brampton, ON
10/10

Hood Vent installation

John came out to install a hood vent for me. It was a tricky situation because we had just changed our cabinets and the existing vent was now off centre and too close to the damper. John was able to come up with a good solution that didn't require us punching a new hole in the cabinet and siding as well as have to fill in the existing hole that would've been empty.

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Company Response

Chris:

Thank you for your great review for John, our HVAC Specialist. John is known for going the extra mile for our customers.

I hope you and your Family have a very Merry Christmas and a Happy New Year!

Sincerely

Merry Robertson, Inside Sales & Customer Service
The Home Improvement Group

Tyagi
Tyagi
0 reviews Toronto, ON
10/10

Closet modification

The service was prompt. Representative came immediately and gave very gud advice and did a great job . Very nice and cooperative group of people.

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Company Response

It was a pleasure working on your project and we are very happy that your experience with our Company was very positive. Gord was very happy that he could meet your expectations and deliver the quality of work that you were looking for.

Happy Holidays to you and your Family

The Home Improvement Group

Private User
Private User
Private User reviews Toronto, ON
0/10

Deeply disappointed for choosing this company

I had a terrible experience with THIG. I deeply regret believing their deceptive advertising and online presence. They put more effort on marketing and commenting on reviews than they do in the quality of their work.

At the end of 4 stressful months they pressured me with a disclosure agreement saying I could not claim any issues with their work and or post any negative reviews online or they would fine me $1000 per review. That is the opposite of “exceeding customer expectations” which they claim in their marketing and responses to comments. I did not sign the agreement.

It makes me sad to think of how many people must have signed this form scared of the consequences or unwilling to pay the $300 I paid to go see a lawyer for advice. I would therefore argue their online reviews should be considered with caution.

To summarize the issues, poor quality work and unprofessionalism:

• Terrible project management and scheduling of work
• Workers regularly being late or not showing up
• Rework of tiles and interior brickwork required
• Lack of protection on site after promising multiple times to cover in plastic
• Lack of communication throughout the project
• Inflation of plumbing and electrical hours charged
• Violated electrical codes by covering a switch box in the kitchen with tile

2 of 2 people found this review helpful.
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Company Response

I am very taken back by your comments. When you personally contacted me with concerns about your project, I set up a meeting quickly to meet with you at your home. We reviewed your minor concerns and ensured we rectified every point to your satisfaction. We even did some electrical work at no cost for you. You and I connected frequently until the end of your project and you thanked me for everything I did. You were very pleased with the end result. I personally take pride in every project we fulfill and ensure all our customers are happy with the end result. Customer service is very important to me, in an industry that has little to no focus on customer satisfaction.

Regards
Christine
President

Chris in Etobicoke
Chris in Etobicoke
4 reviews Toronto, ON
10/10

Tub installation

I hired Les and his team from The Home Improvement Group to replace my walk-in shower with a whirlpool bathtub and I am thrilled with their work.

Phillip and Manuel did most of the demolition and construction and they did a terrific job. They arrived promptly each and every day and worked tirelessly until the job was done. They carefully taped down protective paper to cover my floors between the front door and the bathroom and protected the vanity and other fixtures in the bathroom with plastic sheeting.

At the end of each day, they were careful to clean up the work area and they also took the time to show me their work and explain what they did and what issues they were running up against. I really appreciated this on-going discussion as it allowed us to quickly resolve the few minor issues we did encounter. John the plumber and John the electrician were also great to work with and did great jobs.

Overall, it was a pleasure to work with Les and his team. They were pleasant, prompt and professional, they do great work and I highly recommend them.

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Company Response

Hi Chris:

It was a pleasure to work on your project. We really appreciate your feedback on Les and his Team. Our potential customers really appreciate hearing great feedback when considering hiring our Company.

Thank you for taking the time to comment on your experience with our Company.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group

Rex in Toronto
Rex in Toronto
0 reviews Toronto, ON
10/10

Interior doorframes/doors installation

Les and the handymen Scott and Luc did such an amazing job in this relatively small project. The budget was low but they went the extra miles on every aspect of the project. The end result is impeccable. The drywall was put up seamlessly with the existing walls, all new and affected wall were repainted. The doors are well crafted and well painted.

Absolutely no complaint. Would recommend to anyone.

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Company Response

Hi Rex:

Thank you so much for the great review you gave Les and his Team. It was a true pleasure to work with you and we are so pleased that we met all your expectations. This was truly a Team effort and appreciate the great review you gave the Home Improvement Group.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group

Steve in York
Steve in York
4 reviews Toronto, ON
10/10

Kitchen Renovation

We decided to completely remodel our kitchen. I had used THIG's handyman services before and been very pleased with the results, so decided to request a quote for the job. Of the four quotes, we received, THIG's was by far the lowest, well within our budget while still providing us with the things we wanted (e.g. real wood cabinetry). Prior to deciding on the contract, we met with Les, our designated project manager. We had worked with Les previously, and we vey much appreciated his gruff, but always knowledgeable and professional, demeanor. As he had done on other occasions, he answered all of our questions honestly, provided critical feedback on our plans, affirming the good ideas, dispelling the flights of fancy, adhering as best he could to our vision, while providing an alternative vision where necessary. Once we decided to hire the company, Les had drawings of the kitchen made, we met with the cabinet maker and we met with our lead hand, Kris, to chart out the job. The job unfolded as anticipated, with only a small hiccup at the end. Kris, along with Tibor, demo'd the kitchen and then rebuilt it from the ground up. Kris is a master builder, very skilled in all of the elements of the job. He is meticulous in everything that he does, from the floor to the tiling on the walls. Like Les, he answered all of our questions and made any repairs we requested without complaint. All of the tradespeople who came into our house were skilled and professional and all did very nice work. The kitchen, once finished, was magnificent and we were, and still are, very pleased with all aspects. In all it was a very smooth job, stayed within the quote Les gave us at the beginning and was completed within a couple of weeks of the original estimate. We would recommend the company to anyone looking for a general contractor without reservation, and will hire them in the future ( and have already had a quick consultation on our next project). Thanks Les, Kris, Tibor, Bruno, Fabio, Dani and all the rest of the guys who worked on the kitchen, A great job all around.

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Company Response

Hi Steve, Thank you for your review and your continued business with The Home Improvement Group. Les and his team are highly skilled and accept only the best. Enjoy your kitchen and hope you create many new memories in your remodeled space.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Home Improvement Group - THIG

Call or email us 7 Days a week for Service.

The Home Improvement Group is the premier One Stop Shop for all of your home and office renovations needs. We have multiple divisions such as Perfect Painter, Affinity Renovations, Perfect Handyman and Mr Rescue.

We service work form $400.00 to $500,000.00+ from our Painter and Handyman of the Day Service to our Service Truck with a 3 hour minimum to Home Additions and Major Renovation and Structural work. We want to earn your trust and as a family owned business that delivers on providing outstanding home renovation work.

Not convinced we have enough renovation reviews please see Perfect Painters & Home Renovations Services for a more detailed list on reviews for larger projects.

We have a commitment to Quality work and dealing with a no risk contractor and we will always compete for your business.

CATEGORIES
Handyman Services, Basement Renovation, Decks, Plumbing, Renovation Advisors, Stair Builders, Tile & Stone Contractors, Stucco, Condominium Renovations, Structural Engineering, Paint & Wallpaper Contractors, Moldings / Mouldings, Kitchen Planning & Renovation, Bathroom Renovation, Carpenters, Demolition, Electricians, Floor Laying & Refinishing, General Contractors, Home Additions, Kitchen & Bathroom - Cabinets & Design, and Drywall Contractors
PRODUCTS
Interior Painting,Exterior Painting,Residential Painting and Commercial Painting,Staircase refinishing, Condo or Apartment Renovations and Handyman Services, Kitchen Design and Build, Home Additions, Structural work, Garage Design and Build, Basement Renovations, Bathroom Renovations, Basement Underpinning and Waterproofing,Custom Cabinetry, Flooring Installation including, Laminate, Hardwood, Engineered, Tiles, Including Porcelain, marble and granite. We also have Master Electricians, Master Plumbers and Gas and HVAC members as a part of our team.
SERVICES
House Painters, Office Painting, Exterior Painting, Residential Painting, Wallpaper Installation & Removal, Stucco Removal, Drywall Installation and Plaster repairs, Paint & Wallpaper Retailer save up to 50% off, Demolition, Rough and Finished Carpentry, Home and Renovation advisors, Kitchen Planning and Design, Handyman and Painter for a Day Services, Deck Design and Build, Basement renovations, general contractors
BRANDS
Benjamin Moore, Dulux Paint, and Sherwin Williams. We Believe in not Including Paint and providing you our wholesale Paint Pricing as many of our Competitors include paint in your pricing and then substitute low grade paint. We believe in provide you the best paint for your home and to provide access to our unbelievable wholesale pricing.
STYLES
Interior Painting,Exterior Painting, Residential Painting and Commercial Painting, Condo or Apartment Renovations and Handyman Services, Kitchen Design and Build, Home Additions, Structural work, Garage Design and Build, Basement Renovations, Bathroom Renovations, Basement Underpinning and Waterproofing,Custom Cabinetry, Flooring Installation including, Laminate, Hardwood, Engineered, Tiles, Including Porcelain, marble and granite. We also have Master Electricians, Master Plumbers and Gas and HVAC member as a part of our team. Our Painters are #1 in Toronto
SPECIALITIES
Custom painting, Stucco removal, staircase refinishing and rebuilding,wallpaper installation, wallpaper removal, handyman services, home renovations including bathroom renovations, basement renovations & condo and apartment renovations. Plus our Award Winning Painter and Handyman for a Day Services. Our Painting Services including Kitchen Cabinet Painting and Spraying are specialties. Kitchen Design Services and Complete Kitchen Design, Build and Installation.
WEBSITE
https://www.thehomeimprovementgroup.ca
YEAR ESTABLISHED
2011
NUMBER OF EMPLOYEES
30
RETURN POLICY
See website terms for details
PAYMENT METHOD
Cash, Cheques, Email Transfers, all Major Credit Cards
LICENSES
City of Toronto & Other Muncipalities in the GTA
MEMBERSHIPS
BBB, Homestars,
LIABILITY INSURANCE
Yes
DIPLOMAS
Open 7 Days a Week Call or emailNow
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
400.00
BONDED
Yes
PROJECT RATE
$400.00 to $500,000.00+
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year Warranty
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