The Home Improvement Group - THIG

Formerly Mr Rescue
Handyman Services
200 Matheson Blvd W suite 203C Mississauga ON L5R 3L7
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The Home Improvement Group - THIG
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89%

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Reviews for The Home Improvement Group - THIG

Average customer rating:
9.4 10 (346 reviews)

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Private User
Private User
Private User reviews Toronto, ON
9/10

Full house painting/minor repair.

The work was of high quality, the crew and contractor were very responsive communicators, and A large and varied set of jobs were completed promptly. I've used them before and would again.

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Company Response

Dear Valued Homeowner,

Thank you for taking the time to provide the positive feedback with the workmanship of jobs completed in your home as well as the responsiveness of our sales team. Good luck with the sale of your home and looking forward to being of service for any future projects.

Regards,

Merry Robertson
Inside Sales

Michael
Michael
1 review Toronto, ON
9/10

Laundry room and garage repair - drywall and cabinet installation

The work done by the contractor John was meticulous and thorough. He arrived each day on time; and finished each day with a clean up of the work area . Lastly Charlie from THIG and John were professional in all our interactions.
We would highly recommend them .

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Company Response

Hi Michael:
Thank you for the great review. Both Charlie and John work extremely hard for our clients to ensure all the work requested meets the very best of our abilities to make our clients happy with the team effort from start to finish. We value all our customers and hope to hear from you again when more projects come up.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group

Private User
Private User
Private User reviews Vaughan, ON
0/10

Terrible!

THIG were hired to do work for our main floor renovation. Over the course of a month we had a parade of handymen attempting to do the job of a real contractor. The tiling was crooked, the drywall work was dismal. They could not even figure out how to hang a cupboard door straight. If you need a handyman call THIG, if you need a real contractor, call someone else.

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Company Response

Good Morning Private User. I have read your review and have gone through all our projects over the past 6 months and am unable to find a project where we hung a cabinet door. We don't use handyman to hang doors or install tiles, we use skilled trades. If this was a project we did, please reach out to me and we can discuss your concerns. As the owner of The Home Improvement Group, I take pride in making sure all our customers are happy with the work we do, as well as deliver quality work. I am always reachable by phone or email. I have never shied away from a customer concern or refused to complete deficiencies.

Please feel free to contact our office anytime.

Regards
Christine
416 477 4500

Kevin in Brampton
Kevin in Brampton
0 reviews Brampton, ON
10/10

True Professionals

We had Charlie repaint a new office space we were taking over. We needed the job done very quickly with opening in a few days.

Charlie was able to get the job complete on time, checked in to let me know how things were going, with the end result being excellent. We are very happy to have worked with him and would recommend him to anyone looking for a professional, honest, hardworking company to work with.

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Company Response

Kevin, thank you for taking the time to do a review for Charlie and our Trade. Charlie along with The Home Improvement Group work very hard to meet the needs of our Customers. We are very pleased that we were able to accommodate your painting needs on such short notice.

Once again, thank you and please let us know if we can be of further help in upcoming projects.

Merry Robertson
Customer Service
The Home Improvement Group

lowreycain in Toronto
lowreycain in Toronto
2 reviews Toronto, ON
10/10

Painting / grouting

Merry was the best. Thoughtful and considerate. She organized and followed up and through on the job. She was a pleasure to speak with and a great representative for her company. Thomas from Robs team who came was very skilled. I was very happy with the end result.

1 of 1 people found this review helpful.
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Company Response

Lowrey it was a pleasure working with you and we were very pleased that we could accomplish the work to be done in your home. We look forward to future projects.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group

j.shmie
j.shmie
2 reviews Toronto, ON
10/10

kitchen cabinets

they re-finished my kitchen cabinets and painted the whole house. Very quick turnaround time and excellent job! I would highly recommend home improvement group to anyone that needs a refresher in their home

1 of 1 people found this review helpful.
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Company Response

Jamie thank you for the kind words regarding your project. As a repeat customer it is a privilege to be able to work with you on your projects and look forward to a continued relationship for future Opportunities.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group

Farah Alia in Brampton
Farah Alia in Brampton
1 review Brampton, ON
0/10

Plumber

A plumber was requested to repair a pipe that burst pipe outside the house and to fix a toilet that was constantly running. I was told the minimum I would be billed was for 3 hours. I agreed.

The plumber arrived and looked at the valve for the main line. He said the valve needed replacing as it was old and could possibly break if he attempted to shut it off. Our insurance provider's plumber was able to turn the valve 5 months ago and he didn't have any problem. This plumber said he could not do the work until the valve for the main line was replaced.
He moved on to the toilet. The plumber told me the toilet was very old and he didn't have parts to fix it but he would attempt to try and make the parts he had work. This didn't fix the issue. He then left for about an hour and went to a plumbing supply store to search for the correct part. No luck, he says the toilet is too old and they don't make parts for this kind of toilet. He then told me his boss said he could only be at my house for 1.5 hours and he had to leave. Remember, I was told a minimum of 3 hours is what I would be billed for. He then replaced a part in the toilet with another part that doesn't fit correctly and left. He said to call the company as the work is guaranteed and they will send someone to fix it. I didn't bother because I knew I was being jerked around.

I called another company and they fixed the broken pipe without issue but before that I had a handyman in doing some work around the house. He heard the toilet running and offered to to take a look and within 5 minutes he saw the problem. I told him my story with this company and he said this is a standard toilet and there is no issue getting parts. He then showed me which part to buy at Home Depot. JAG Replacement Toilet Flush Valve Standard Fits All. I paid less than $12 for the part and he installed it the next week for $40.
Merry has requested many times that I remove this review but I will not. I wasted a lot of money with this company and in the end nothing was fixed.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Repair ceiling drywall, trim and paint laundry room ceiling and trim.

This is the second time I have used THIG and I am once again, very happy with their work. Even though THIG was exceptionally busy after opening up post the COVID lockdown, they were able to squeeze me in for this small job that I needed done right away.

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Company Response

The Home Improvement Group was very glad that we could be of help when needed. It is very important to us to have repeat customers such as you to help us grow. Thank you for your kind words and we look forward to repeat business.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group

Trevor P in Scarborough
Trevor P in Scarborough
4 reviews Toronto, ON
10/10

general handyman required for alot of small jobs

Christine and her crew are great! I had alot of small work, from a renovation, that was taking a long time to finish, as my primary contractor kept taking big jobs, and no longer wanted to finish the detaily kind of stuff...and things that separately might require numerous different tradespeople...I contacted THIG as I no longer wanted to wait, nor accept the situation...I was able to get Tomas to come out, and he worked his 7.5 hours, as agreed, and was able to do way more stuff, than I ever imagined....I would definitely use them again!

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Company Response

Hi Trevor:

Thank you for the great review for us and Thomas. We take pride in our Trades and it is always nice to receive positive feedback. We look forward to future Opportunities with you.

Sincerely

Merry Robertson
Customer Service and Inside Sales
The Home Improvement Group

Private User
Private User
0 reviews Toronto, ON
10/10

Great handyman service for the day!

This is my 2nd time using THIG's services. I used their painter for the day (4 day package) to paint my 2 bedroom condo last year and was very happy with the results so I decided to try their handyman service this year. I used handyman for the day service from THIG for some furniture assembly and wallbed installation this time. Robert was really professional and thorough. I will definitely use THIG's services again in the future and would recommend them to friends and family.

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Company Response

It was a pleasure to provide service once again. Thank you for your kind words for Rob's work. He always goes above and beyond for our customers. We look forward to future Opportunities.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Grou416-477-4500

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Home Improvement Group - THIG

The Home Improvement Group is resuming operations and scheduling free estimates for all your Residential and Painting Needs

We are pleased to announce that all Residential renovations are deemed essential, both new and ongoing renovations including painting can continue as per the Provincial Government.

We have also expanded our service areas to include Burlington, Oakville, Milton, Mississauga, Brampton, Toronto, Vaughan, Markham, Newmarket, Aurora, Stouffville, Pickering and Oshawa.

Call or email us 7 Days a week for Service.

The Home Improvement Group is the premier One Stop Shop for all of your home and office renovations needs. We have multiple divisions such as Perfect Painter, Affinity Renovations, Perfect Handyman and Mr Rescue.

We service work form $400.00 to $500,000.00+ from our Painter and Handyman of the Day Service to our Service Truck with a 3 hour minimum to Home Additions and Major Renovation and Structural work. We want to earn your trust and as a family owned business that delivers on providing outstanding home renovation work.

Not convinced we have enough renovation reviews please see Perfect Painters & Home Renovations Services for a more detailed list on reviews for larger projects.

We have a commitment to Quality work and dealing with a no risk contractor and we will always compete for your business.

CATEGORIES
Handyman Services, Paint & Wallpaper Contractors, Basement Renovation, General Contractors, Floor Laying & Refinishing, Drywall Contractors, Demolition, Carpenters, Bathroom Renovation, Plumbing, Condominium Renovations, Tile & Stone Contractors, Stair Builders, Renovation Advisors, Trim and Moldings, Kitchen & Bathroom - Cabinets & Design, Electricians, Kitchen Planning & Renovation, Structural Engineering, Plastering, and Electrical Vehicle Charging
PRODUCTS
Interior Painting,Exterior Painting,Residential Painting and Commercial Painting,Staircase refinishing, Condo or Apartment Renovations and Handyman Services, Kitchen Design and Build, Home Additions, Structural work, Garage Design and Build, Basement Renovations, Bathroom Renovations, Basement Underpinning and Waterproofing,Custom Cabinetry, Flooring Installation including, Laminate, Hardwood, Engineered, Tiles, Including Porcelain, marble and granite. We also have Master Electricians, Master Plumbers and Gas and HVAC members as a part of our team.
SERVICES
House Painters, Office Painting, Exterior Painting, Residential Painting, Wallpaper Installation & Removal, Stucco Removal, Drywall Installation and Plaster repairs, Paint & Wallpaper Retailer save up to 50% off, Demolition, Rough and Finished Carpentry, Home and Renovation advisors, Kitchen Planning and Design, Handyman and Painter for a Day Services, Deck Design and Build, Basement renovations, general contractors
BRANDS
Benjamin Moore, Dulux Paint, and Sherwin Williams. We Believe in not Including Paint and providing you our wholesale Paint Pricing as many of our Competitors include paint in your pricing and then substitute low grade paint. We believe in provide you the best paint for your home and to provide access to our unbelievable wholesale pricing.
STYLES
Interior Painting,Exterior Painting, Residential Painting and Commercial Painting, Condo or Apartment Renovations and Handyman Services, Kitchen Design and Build, Home Additions, Structural work, Garage Design and Build, Basement Renovations, Bathroom Renovations, Basement Underpinning and Waterproofing,Custom Cabinetry, Flooring Installation including, Laminate, Hardwood, Engineered, Tiles, Including Porcelain, marble and granite. We also have Master Electricians, Master Plumbers and Gas and HVAC member as a part of our team. Our Painters are #1 in Toronto
SPECIALITIES
Custom painting, Stucco removal, staircase refinishing and rebuilding,wallpaper installation, wallpaper removal, handyman services, home renovations including bathroom renovations, basement renovations & condo and apartment renovations. Plus our Award Winning Painter and Handyman for a Day Services. Our Painting Services including Kitchen Cabinet Painting and Spraying are specialties. Kitchen Design Services and Complete Kitchen Design, Build and Installation.
WEBSITE
https://www.thehomeimprovementgroup.ca
YEAR ESTABLISHED
2011
NUMBER OF EMPLOYEES
30
RETURN POLICY
See website terms for details
PAYMENT METHOD
Cash, Cheques, Email Transfers, all Major Credit Cards
LICENSES
City of Toronto & Other Muncipalities in the GTA
MEMBERSHIPS
BBB, Homestars,
LIABILITY INSURANCE
Yes
DIPLOMAS
Open 7 Days a Week Call or emailNow
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
400.00
BONDED
Yes
PROJECT RATE
$400.00 to $500,000.00+
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year Warranty
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