The Home Improvement Group - THIG

Formerly Mr Rescue
Handyman Services
A-12-1250 Eglington Ave West , Box#122 Mississauga ON L5V 2B3
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The Home Improvement Group - THIG
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93%

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Reviews for The Home Improvement Group - THIG

Average customer rating:
9.5 10 (339 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Repair ceiling drywall, trim and paint laundry room ceiling and trim.

This is the second time I have used THIG and I am once again, very happy with their work. Even though THIG was exceptionally busy after opening up post the COVID lockdown, they were able to squeeze me in for this small job that I needed done right away.

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Company Response

The Home Improvement Group was very glad that we could be of help when needed. It is very important to us to have repeat customers such as you to help us grow. Thank you for your kind words and we look forward to repeat business.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group

Trevor P in Scarborough
Trevor P in Scarborough
4 reviews Toronto, ON
10/10

general handyman required for alot of small jobs

Christine and her crew are great! I had alot of small work, from a renovation, that was taking a long time to finish, as my primary contractor kept taking big jobs, and no longer wanted to finish the detaily kind of stuff...and things that separately might require numerous different tradespeople...I contacted THIG as I no longer wanted to wait, nor accept the situation...I was able to get Tomas to come out, and he worked his 7.5 hours, as agreed, and was able to do way more stuff, than I ever imagined....I would definitely use them again!

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Company Response

Hi Trevor:

Thank you for the great review for us and Thomas. We take pride in our Trades and it is always nice to receive positive feedback. We look forward to future Opportunities with you.

Sincerely

Merry Robertson
Customer Service and Inside Sales
The Home Improvement Group

Private User
Private User
0 reviews Toronto, ON
10/10

Great handyman service for the day!

This is my 2nd time using THIG's services. I used their painter for the day (4 day package) to paint my 2 bedroom condo last year and was very happy with the results so I decided to try their handyman service this year. I used handyman for the day service from THIG for some furniture assembly and wallbed installation this time. Robert was really professional and thorough. I will definitely use THIG's services again in the future and would recommend them to friends and family.

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Company Response

It was a pleasure to provide service once again. Thank you for your kind words for Rob's work. He always goes above and beyond for our customers. We look forward to future Opportunities.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Grou416-477-4500

Private User
Private User
Private User reviews Toronto, ON
10/10

Steam Humidifier Install

Hired HVAC and Electrical trades to install Steam Humidifier. Team exceeded code requirements and system functions as expected.

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Company Response

Thank you for the great review. We are very proud of our Electrical and HVAC Teams and I will be sure to pass on this review. We look forward to future projects.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group
416-477-4500

Tatiana in Oakville
Tatiana in Oakville
4 reviews Oakville, ON
1/10

Balcony renovation

The 1 star is because the actual work itself and the work crew was great. However, they are subcontractors and are not 'the company'. I contacted THIG in August and the job (which should have taken 1 week to complete was finally finished this month (Dec/20). And do not be fooled - the delay was not Covid-related. The project coordinator, Graeme, came out to our house 3 times in August/September to assess the project, take measurements, order supplies, etc... During the third visit he brought along Dwayne, the person who apparently was the most knowledgeable/capable of performing the work. The job was scheduled for October. The Friday night before the work was to start, I was notified by email that the job had been delayed by 2 weeks. Nobody bothered to call to explain the situation. So on Monday morning, I called Shawna who explained the reason for the delay was that Dwayne was still working on another job and that he really was the best person for my project so she didn't want to reassign somebody else. But the good news was that I was going to get delivery of the materials that day. I though it was obvious but had to point out that I did not want materials sitting on my driveway for 2 weeks pending the start of the job so she agreed to hold the delivery - an When the job finally started on Nov.2nd, the materials were nowhere to be found and an entirely different crew showed up. (Again, they were great. Thank goodness for Aldo - he and his crew were the only saving grace to this whole fiasco.) Apparently, Graeme, our project coordinator, no longer works for the company - nobody bothered to tell us. And Dwayne, well who knows, guess he wasn't necessary after all. On Nov.11th we were told that a significant piece of material required for our balcony was never ordered back in August/Sept. so it was going to take another 10 days. All in all it was an exercise in extreme frustration. The only thing in which this company is efficient is extracting payment; they were always on 'the ball' when it came to their emails asking for money and escalating costs. I asked Shawna to provide this feedback to the owner (whoever they are) and suggested if it were my company, I would have at least offered some kind of discount/rebate given the level of disorganization and mistakes on their end. Minimally, one would think a courtesy call/follow up would have been provided but there has been no contact which further speaks to their utter lack of professionalism. Clearly, greed is their motivation.

4 of 5 people found this review helpful.
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Company Response

Hi Tatiana,

I would like the opportunity to respond to your review as there are 2 sides of this to be considered.

To begin with, the original start date for your project was indeed October 19, and yes Shawna did reach out as Dwayne was delayed by another project and the new Start date of Nov 2 was agreed on. When it was advised to Shawna that Dwayne would not be able to begin on Nov 2 as arranged she went above and beyond to ensure another trade could begin your job as promised without a further delay. On the day of the job start the team did become aware that there was a structural issue that required addressing before the deck work could begin and you were contacted immediately as this work was not on the original estimate as it would have been unknow until demo was completed. Upon your approval of the additional work the work continued without delay. Aldo did reach out to advise that Graeme had not ordered a few pieces of the Trex materials required and both he and the office tried multiple suppliers to source this materials ASAP (due to COVID the sourcing of all building materials is very difficult, Home Depot was a 4 week delivery). As the work continued with the materials that were already on site in a timely manner, the only delay was waiting for the additional material required in order to complete the work.

Overall your project ran very smoothly aside from a 2 week delay from original scheduled job start. As you mentioned Aldo is a fantastic trade and project manager and was in constant contact with your husband Mario in regards to the progression of work and timelines. As was Shawna who consistently followed up with you by email when you could not be reached by phone. You were notified by email when Graeme suddenly departed for personal reasons and provided Christine's contact information if you had any questions or concerns, but never reached out until this review.

You also fail to mention that we only sent 1 email requesting a payment that was due "at the start of demo" and wasn't requested until demo was complete, nor that final payment is processed within 24 hours hours of project completion but we also held of in processing until your roofer could attend to complete his portion of work (which had nothing to do with our work) but we delayed payment processing for more than 10 days as a good will gesture.

Overall your project ran very smoothly and turned out very well, and I believe any potential customer reading your review will take your words with a grain of salt. Looking at your final 2 comments, I believe YOUR motivation, not ours, is greed as you were looking for a monetary discount for a 2 week delay to start your project.

Your deck turned out fantastic and was completed in a timely manner. Hoping you enjoy your beautiful deck for years to come.

Merry Christmas
The Home Improvement Group

canadamarie
canadamarie
1 review Toronto, ON
10/10

Quality work, great customer service

Merry was quick to respond and provide information, and quick to get back to me on scheduling and pricing. Baran did the work right on schedule, unobtrusively, with attention to detail. He was also easy to deal with and knowledgeable about the work and any next steps that might be required.

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Company Response

Good Afternoon

It was a pleasure working with you. Our Handyman of the Day offer fulfilled your project needs. Please don't hesitate to call us again for an renovation/handyman work you require in the future.

Stay Safe

Regards
Merry

Private User
Private User
Private User reviews Toronto, ON
9/10

Install Pre-Hung Door

The Home Improvement Group are professional, helpful, and dedicated to safety and doing good quality work.

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Company Response

The Home Improvement Group would like to thank you for taking the time to post this review on work completed. Feedback on our work is much appreciated and we will share your comments with the Trades that worked on your project.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group

Daniel in Toronto
Daniel in Toronto
1 review Toronto, ON
10/10

Bedroom Renovation

We reached out to THIG with a small renovation project involving the removal of a closet and a major modification to an existing closet. Hemron was very diligent and careful with the renovation, completing the work on time and on budget while leaving a clean and professional outcome.

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Company Response

Hi Daniel:

Thank you for a great review. We will make sure Hemron is told about how pleased you were with his work and professional approach to your project. The Home Improvement appreciates your feedback.

Sincerely

Merry Robertson
Inside Sales & Customer Service

Private User
Private User
Private User reviews Toronto, ON
10/10

Drywall repair and deck stair repair

Our contractor, Graeme, was great. He gave a fair assessment of the work and even rushed it for us so that we could prepare our house to sell. The work was done on time and done well.

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Company Response

Thank you for your review. We are glad we fulfilled your timeline for your home sale. We understand how sensitive timing an be. Please keep us in mind for your new home, we enjoyed working with you.

Regards
Graeme.

Private User
Private User
Private User reviews Milton, ON
10/10

Amazing job!!!

Ben and his team were very accommodating and did a beautiful job. Excellent workmanship. I would highly recommend Ben!

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Company Response

Hello and thank you for the kind review. Ben and his team pride themselves in great quality work and customer service. We at The Home Improvement Group always put our best foot forward to ensure all our customers are happy with there end results.

Please keep us in mind for any future work you have small or big..

It was a pleasure working with you. Have a good long weekend and enjoy your new space.

Regards
Christine

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Home Improvement Group - THIG

Call or email us 7 Days a week for Service.

The Home Improvement Group is the premier One Stop Shop for all of your home and office renovations needs. We have multiple divisions such as Perfect Painter, Affinity Renovations, Perfect Handyman and Mr Rescue.

We service work form $400.00 to $500,000.00+ from our Painter and Handyman of the Day Service to our Service Truck with a 3 hour minimum to Home Additions and Major Renovation and Structural work. We want to earn your trust and as a family owned business that delivers on providing outstanding home renovation work.

Not convinced we have enough renovation reviews please see Perfect Painters & Home Renovations Services for a more detailed list on reviews for larger projects.

We have a commitment to Quality work and dealing with a no risk contractor and we will always compete for your business.

CATEGORIES
Handyman Services, Paint & Wallpaper Contractors, Basement Renovation, General Contractors, Floor Laying & Refinishing, Drywall Contractors, Demolition, Carpenters, Bathroom Renovation, Plumbing, Condominium Renovations, Tile & Stone Contractors, Stair Builders, Renovation Advisors, Trim and Moldings, Kitchen & Bathroom - Cabinets & Design, Electricians, Kitchen Planning & Renovation, Structural Engineering, Plastering, and Electrical Vehicle Charging
PRODUCTS
Interior Painting,Exterior Painting,Residential Painting and Commercial Painting,Staircase refinishing, Condo or Apartment Renovations and Handyman Services, Kitchen Design and Build, Home Additions, Structural work, Garage Design and Build, Basement Renovations, Bathroom Renovations, Basement Underpinning and Waterproofing,Custom Cabinetry, Flooring Installation including, Laminate, Hardwood, Engineered, Tiles, Including Porcelain, marble and granite. We also have Master Electricians, Master Plumbers and Gas and HVAC members as a part of our team.
SERVICES
House Painters, Office Painting, Exterior Painting, Residential Painting, Wallpaper Installation & Removal, Stucco Removal, Drywall Installation and Plaster repairs, Paint & Wallpaper Retailer save up to 50% off, Demolition, Rough and Finished Carpentry, Home and Renovation advisors, Kitchen Planning and Design, Handyman and Painter for a Day Services, Deck Design and Build, Basement renovations, general contractors
BRANDS
Benjamin Moore, Dulux Paint, and Sherwin Williams. We Believe in not Including Paint and providing you our wholesale Paint Pricing as many of our Competitors include paint in your pricing and then substitute low grade paint. We believe in provide you the best paint for your home and to provide access to our unbelievable wholesale pricing.
STYLES
Interior Painting,Exterior Painting, Residential Painting and Commercial Painting, Condo or Apartment Renovations and Handyman Services, Kitchen Design and Build, Home Additions, Structural work, Garage Design and Build, Basement Renovations, Bathroom Renovations, Basement Underpinning and Waterproofing,Custom Cabinetry, Flooring Installation including, Laminate, Hardwood, Engineered, Tiles, Including Porcelain, marble and granite. We also have Master Electricians, Master Plumbers and Gas and HVAC member as a part of our team. Our Painters are #1 in Toronto
SPECIALITIES
Custom painting, Stucco removal, staircase refinishing and rebuilding,wallpaper installation, wallpaper removal, handyman services, home renovations including bathroom renovations, basement renovations & condo and apartment renovations. Plus our Award Winning Painter and Handyman for a Day Services. Our Painting Services including Kitchen Cabinet Painting and Spraying are specialties. Kitchen Design Services and Complete Kitchen Design, Build and Installation.
WEBSITE
https://www.thehomeimprovementgroup.ca
YEAR ESTABLISHED
2011
NUMBER OF EMPLOYEES
30
RETURN POLICY
See website terms for details
PAYMENT METHOD
Cash, Cheques, Email Transfers, all Major Credit Cards
LICENSES
City of Toronto & Other Muncipalities in the GTA
MEMBERSHIPS
BBB, Homestars,
LIABILITY INSURANCE
Yes
DIPLOMAS
Open 7 Days a Week Call or emailNow
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
400.00
BONDED
Yes
PROJECT RATE
$400.00 to $500,000.00+
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year Warranty
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