AlarmForce

Formerly Bell Smart Home
Home Automation
Toronto ON M9L 1R2
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Write a Review

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58%

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Reviews by rating (past 12 months)

Reviews for AlarmForce

Average customer rating:
7.2 10 (733 reviews)

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Private User
Private User
Private User reviews Sherwood Park, AB
10/10

Customer Service

We planned to discontinue our monitoring service and sent an email requesting the same. Received a call shortly thereafter from Jeffrey F. wanting to know our reasoning for the discontinuation. To my appreciation Jeffrey provided another option based on our needs that in my opinion is beyond typical customer service solutions.

Extremely Impressed.

Approximate cost of services:
$0.00
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Company Response

Hello,

Thank you for taking the time to write this review.
We are glad to hear of your experience and that Jeffrey was able to provide you with the security solutions your home needed.

Have a nice day,

Jesi

Fey J. H in Toronto
Fey J. H in Toronto
6 reviews Toronto, ON
10/10

Super safe!

They installed a new alarm system in my house. Super great guys and made me feel safe and secure. The prices were a bit higher in compared to others but I think it's well worth the investment.

Approximate cost of services:
$45.00
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Company Response

Hello Fey,

Welcome to AlarmForce!
Happy to hear you had a great experience with us.
We look forward to proving you with excellent service anytime you need us.

Have a nice weekend,
Jesi

SingleLadyin TO in Old Toronto
SingleLadyin TO in Old Toronto
2 reviews Toronto, ON
9/10

I feel Super Safe!

I hired them to set up an alarm in my new place. They were great and installed it right away! I feel super safe now and right at home. Thanks guys!

Approximate cost of services:
$39.00
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Company Response

Hello,

Thank you for choosing us!

We look forward to providing you with great service and the security solutions your home needs.

Always home for you,

Jesi

Private User
Private User
Private User reviews Toronto, ON
10/10

Alarmforce - they care about the customer

I had called in to change my billing information. They immediately took a look at my accounts and determined I wasn't using fully....(it had remained inactive)....they quickly tried to ask me questions about why I wasn't using the system....they were genuinely concerned that I was paying for something and not getting value out of it. Ultimately, I had been passed to a specialist - Jefferey F.....who quickly assessed how the system could be better utilised now that my children were becoming more independent and I wanted additional security. He developed a package for me that met my needs and upgraded my system in the meantime. 10 year customer.....and I expect to stay another 10 years.

Thanks for caring!!

Approximate cost of services:
$49.00
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Company Response

Hello

Thank you for taking the time to recognize Jeffrey's great work.
We are glad to hear your needs were met and we look forward to continue providing you with great service and the security solutions your home needs.

Have a great day,

Jesi

MUNIR in Calgary
MUNIR in Calgary
1 review Calgary, AB
10/10

Installation of Security system

Recently moved in a new home. Booked an appointment with Alarmforce guy name David kiernanfrom to install my alarm system , cameras,doorlock and thermostat. He was professional/great person to deal with,answered all my questions,set the system up for me the exact way i wanted.
I am very satisfied with Alarmforce.

Approximate cost of services:
$54.99
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Company Response

Hello Munir,

Welcome to AlarmForce! Thank you for taking the time to recognize David's great work; he will greatly appreciate this review!
We look forward to providing you with great service and the security solutions your home needs.

Have a great day,
Jesi

Private User
Private User
Private User reviews Toronto, ON
8/10

Installed alarm system at home

Recently moved to a larger home and it was time to install a new security system. Setting up and booking the install was quick and pain-less. The price is reasonable but not the cheapest. Safe? 80%. Overall, Alarm Force provides unique and "affordable" home security monitoring, but you do not own the equipment, which has its drawbacks.

Approximate cost of services:
$45.00
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Company Response

Hello,
Thank you for choosing us! We appreciate your feedback and the good news is that you do own the equipment. If you have any questions at all regarding the service please do not hesitate to contact Customer Care at 1-866-267-2055.
Have a nice day,
Jesi

Private User
Private User
Private User reviews Toronto, ON
8/10

Home alarm

I have been with AlarmForce for about five years. A F initially installed the alarm system in my new home. Helped ensure all the sensors were working and left my home clean after install. Each time I have contacted them their customer service reps have been very helpful. Not the greatest but does the job.

Approximate cost of services:
$45.00
1 of 1 people found this review helpful.
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Company Response

Hello,

Thank you for your loyalty and the feedback.

AlarmForce will continue on improving our service and look forward to providing you with the security solutions your home needs.

Have a good day,

Jesi

Michael-Anthony in Kitchener
Michael-Anthony in Kitchener
1 review Kitchener, ON
9/10

AlarmForce Kitchener

Been a customer since 2012; good customer service; reliable equipment and peace of mind. Guard response has been prompt the 3 times I accidentally triggered alarm. Local installers prompt, professional and courteous. I could pay less elsewhere but AlarmForce is worth paying a bit extra for.

Approximate cost of services:
$19.99
1 of 1 people found this review helpful.
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Company Response

Hi Michael-Anthony,

Thank you for your loyalty. We look forward to continue to provide you with great service and the security solutions your home needs.

Have a nice day!

Jesi

MC in Toronto in Toronto
MC in Toronto in Toronto
7 reviews Toronto, ON
8/10

Home alarm

Andy at AlarmForce customer service was very helpful. He took me through step-by-step with my security alarm issues, he was very professional and pleasant to deal with. I wish more customer service was as good. Thanks Andy!

Approximate cost of services:
$0.00
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Company Response

Hello,

Thank you for taking the time to recognize Andy's great work. He will greatly appreciate this review!

Have a good day!

Jesi

LisaW in Kirkland
LisaW in Kirkland
1 review Kirkland, QC
10/10

Excellent service at every step of the way

I received friendly, professional, courteous service from the moment I called for information, to the actual on-site installation process.

I was given personalized service, the representative took the time to listen and inform me of the options that would best suit my needs.

The technician who came to install the system was punctual and did a wonderful job with the installation, was very respectful of my property and took his time to respond to all my questions and concerns.

The 2-way voice alarm gives me peace of mind. The touch screen panel is easy to use, I got the optional keyfob and it is so practical, as well, the phone app makes arming and disarming much easier.
Extremely satisfied with the customer service and the product so far!

Approximate cost of services:
$45.00
1 of 1 people found this review helpful.
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Company Response

Hello Lisa,

Thank you for taking the time to acknowledge our great team! We look forward to providing you with great service with the security solutions your home needs.

All the best,
Jesi

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