Bell home security (previously alarmforce) installed a security system at our business location. After a portion of it was not functioning I asked a technician to come out to inspect. On four (4) different occasions I was given a 5hr window, and no one showed up or called to say they were not able to come. Each time I would get a little more frustrated then call again to set up a meeting. Finally someone showed up and told me that this portion of the system would never have worked in the first place. No solution was attempted.

Their solution was to downgrade to include only the parts of the security system that work, leaving parts of the office vulnerable. I have had to install a system with a new company (I would recommend literally anyone else) and had to pay a fortune to cancel.

The service is outrageous. I would treat this company like old road kill and stay far away as possible.

They gave me appointment and didn't show, cost me time and money. Again, they did the same thing on rebooking. Third time guy came and installed but they have now lost my void cheque needed for accounting. Third time is a Charm:)

After having Alarm Force in my house for over 20 years, I called with a simple request, proof of my alarm. I was told that it would take up to 3 weeks. That's ridiculous. I asked to speak to a supervisor and was told that they don't have supervisors (????) Such a change. I always received great customer service when this company was alarm force but not that you're bell, it's horrible. I also have 2 of my 5 business's with Bell (installed when you were Alarm Force) Have yet to receive the promised hardware and just discovered that the camera's were never recording even though your technician said it was done when he set up the system. I have been paying for nothing and was told that there is nothing you will do. As a big company you should tsruly be ashamed of yourself!

After moving into my new place I needed added security. This company was great and hooked me up very quickly. I will definitely use them again! They were fast and efficient!

I have been an AlarmForce client for several years and decided to change my home alarm system from landline reporting to cellular reporting. Jeffrey, a loyalty specialist, very kindly communicated the options and monitoring costs via email and an installation date was set. Today, Kevin, a TELUS technician, (TELUS has acquired AlarmForce in BC) did the installation in a very professional, but friendly, manner. Hats off to both Jeffrey and Kevin for their proficient work ethic and approachable demeanor -- thank you, both!

I contacted Alarm Force to add remote arming and disarming. Installation was quick, on-time and tech was knowledgeable. During the upgrade process, I was promised a reduction in price for the Alarm force service. Approximately half. Seems to good to be true, I thought, but I am at the end of my contract, so even if it is not true, I will just leave and go somewhere else. A week after the tech visit, I get a call to say that they are still waiting for the paperwork from the tech. So they are going to give me 1 month free for my troubles. I just got in the mail that they are switching to Bell, so am I getting jerked around. I will post again once they reduce my bill.

The customer service agent to help me for my alarm upgrade, Jennifer Manguma, was extremely courteous and professional, all the while meeting everyone of my single needs. She made me feel like a valued customer, and rewarded me for my 14 years of loyalty by offering me a free upgrade to the latest alarm system.

She took the time to explain everything to me, set up the appointment for the free installation, and even took the time to call me back when I needed a few minutes to tend to my daughter.

Great company, great service by Jennifer in particular. Thank you!

I've had an AlarmForce system in my home now for about a year and half and at first I thought it was a great system but have had a change of thought. I have 2 cameras and they go off line frequently, not great when you are away and are receiving messages that the system is down. I installed a Nest Doorbell Cam and it works away better than the AF cameras. I've called for service many times and I get the scripted reply, the last 2 times they never responded to my requests. Once my contract is up I am getting rid of AF.

Excellent customer service representative and installer. Professional and knowledģable and showed us how to operate our new system Really love their phone app. Would highly reccomend calling Alarmforce to learn more. GandR

Very good service attentive I was speaking with Jeffrey in the Loyalty department very efficient good customer service and he was very good to help with are need for the new system thank you