AlarmForce

Formerly Bell Smart Home
Home Automation
Toronto ON M9L 1R2
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72%

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Reviews by rating (past 12 months)

Reviews for AlarmForce

Average customer rating:
7.2 10 (733 reviews)

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mcla in Saint-Laurent
mcla in Saint-Laurent
1 review Montreal,
10/10

Alarm system upgrade

The customer service agent to help me for my alarm upgrade, Jennifer Manguma, was extremely courteous and professional, all the while meeting everyone of my single needs. She made me feel like a valued customer, and rewarded me for my 14 years of loyalty by offering me a free upgrade to the latest alarm system.

She took the time to explain everything to me, set up the appointment for the free installation, and even took the time to call me back when I needed a few minutes to tend to my daughter.

Great company, great service by Jennifer in particular. Thank you!

Approximate cost of services:
$27.00
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Company Response

Hello,

Thank you so much for taking the time recognize Jennifer's great work.

We are greatly appreciate your loyalty, and look forward to continue to provide you with great service and the security solutions your home needs.

Have a nice day!

Jesi

BJ in Cobourg
BJ in Cobourg
2 reviews Port Hope, ON
2/10

Cameras suck!

I've had an AlarmForce system in my home now for about a year and half and at first I thought it was a great system but have had a change of thought. I have 2 cameras and they go off line frequently, not great when you are away and are receiving messages that the system is down. I installed a Nest Doorbell Cam and it works away better than the AF cameras. I've called for service many times and I get the scripted reply, the last 2 times they never responded to my requests. Once my contract is up I am getting rid of AF.

Approximate cost of services:
$500.00
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Company Response

Hello,

I am sorry to hear of your experience and thankful you have provided us with this feedback so that we can make improvements. I would like to investigate what may be the cause for your cameras frequently going off line.

Please email me your contact information to jesi@alarmforce.com

Thank you

Randy
Randy
8 reviews Toronto, ON
10/10

Great service and system

Excellent customer service representative and installer. Professional and knowledģable and showed us how to operate our new system Really love their phone app. Would highly reccomend calling Alarmforce to learn more. GandR

Approximate cost of services:
$39.00
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Company Response

Hello Randy,

Thank you for your recommendation and taking the time to share your experience with us. We look forward to providing with the security solutions your home needs.

Always home for you!

AlarmForce

Cats  in Pincourt
Cats in Pincourt
1 review Pincourt,
10/10

Alarm system

Very good service attentive I was speaking with Jeffrey in the Loyalty department very efficient good customer service and he was very good to help with are need for the new system thank you

Approximate cost of services:
$25.00
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Company Response

Hello,

Thank you so much for taking the time recognize Jeffrey's great work.

We look forward to continue providing you with the security solutions your home needs.

Always home for you!

AlarmForce

Private User
Private User
Private User reviews Edmonton, AB
10/10

Upgrade

I was going to cancel my plan and Jeffery helped me to keep the plan and suggested me to upgrade the plan with video surveillance. I am happy and looking forward to get the new system. Hopefully it will be beneficial.

Approximate cost of services:
$0.00
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Company Response

Hello,

Thank you for taking the time to recognize Jeffrey's great work - he will greatly appreciate this review! :)

Have a nice day,

Jesi

Private User
Private User
Private User reviews Airdrie, AB
10/10

New Alarm Force Customers

After asking all our family and friends which alarm companies they have used, we decided to go with Alarm Force. Alarm Force offered 3999 dollars per month for the system and $0 for install, whereas other companies charge $99 for install up front. A big shout-out to their customer service, Igor was very helpful and answering all of my questions through email and was very quick to call me. Igor also gave us the Heat smoke freeze detector free of charge which is regularly $69 plus tax. The technician Thomas was very friendly, quick and neat. He was very good at showing us all the features of the alarm system on our phones and how to use them. All in all I'm really happy so far and will also share my experience with our friends and family.

Approximate cost of services:
$39.99
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Company Response

Hello,

Thank you for choosing us and taking the time to acknowledge our great team!
We look forward to providing you with great service and the security solutions your home needs.

Have a great day,

Jesi

Zoran in Toronto
Zoran in Toronto
2 reviews Toronto, ON
10/10

Two Engagements - Stellar Performance

I had a free equipment upgrade and new equipment installation at my home and place of business by AlarmForce. The installer from AlarmForce (Mr. Gelson) was the best person for the job, hands down. His service is second to none. His customer facing skills are exemplary. I added some extra features due to his great advice. He also help me with the knowledge transfer and left both sites as clean as they were before his visit. The equipment installation was extra neat and tidy. My experience with Mr. Gelson and AlarmForce was stellar. Thank you for a great experience Mr. Gelson!

Approximate cost of services:
$250.00
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Company Response

Thank you for taking the time to acknowledge Mr.Gelson's great work; he will appreciate this review! :)

Have a nice day,

Jesi

Private User
Private User
1 review Toronto, ON
10/10

Great Customer Care

I called to add a fire alarm to my existing Alarm Force plan. Jeffrey, a Loyalty Specialist explained how I could get an upgraded system for the same monthly fee. He took the time to explain the new components and benefits. His product knowledge and customer care was exceptional!
The new system is being installed this week.
Thank you!

Approximate cost of services:
$35.00
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Company Response

Hello,
Thank you for taking the time to acknowledge Jeffrey's great work; he will appreciate this review.
We hope you enjoy the upgrades and your new system!
Have a great day,
Jesi

Private User
Private User
Private User reviews , QC
10/10

AlarmForce review

As a young single mother, the security and feeling of peace that AlarmForce as provided me is priceless. Even though I live in a very safe neighborhood, I still feel like having an home security system is necessary especially with there quick response system and that a person is the one responding.
I have been with AlarmForce for years and I sleep better at night.

Approximate cost of services:
$0.00
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Company Response

Hello,
Thank you for your loyalty. We look forward to continue providing you with great service and the security solutions your home needs.

Have a nice day,
Matt

LJ from Etobicoke
LJ from Etobicoke
16 reviews Toronto, ON
9/10

Upgrade Home Alarm System

I have been an Alarmforce customer for over 10 years. I planned to cancel my Alarmforce home alarm system as I rarely used it (it was 10+ year old equipment with a dying battery). When I called to cancel, I was transferred to Amadi who did an excellent job explaining how my system could be upgraded to meet the changing needs I had for security. Instead of cancelling, I decided to renew my contract for another 3 years. The new system was installed a week later and I am happy to say the new system is amazing - the technology is way superior to the old system I had and I am getting the use I want from it. My only complaint is that they didn't reach out and contact me to explain new options that were available!

Approximate cost of services:
$0.00
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Company Response

Hello,

Thank you for being a long-time customer and taking the time to acknowledge Amadi's great work.

We are thankful for the feedback you have provided as it will help us make improvements and continue to provide you with great service for another 10 years!

Have a good day,

Jesi

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