AlarmForce

Formerly Bell Smart Home
Home Automation
Toronto ON M9L 1R2
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70%

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Reviews for AlarmForce

Average customer rating:
7.2 10 (728 reviews)

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Private User
Private User
Private User reviews Toronto, ON
1/10

Don't Waste Your Money On Alarmforce

I installed Alarmforce monitored security intercom, motion detectors and alarm 4 years ago, before they became Bell Smarthome, because my husband and I both travel frequently for work. The first 3 years were incident free, but then my home has been broken into 3 times in the past 6 months which proved to me that the system is essentially useless. I chose Alarmforce because of the live monitoring, where someone comes on via the intercom and speaks directly to whoever has tripped the alarm, and because of their security guard response service. BUT THEN, the alarm did not sound at all during the first break in. My family was out of town for an extended period during which intruders were apparently able to easily disable the system and help themselves to my belongings. I was alerted to the break-in by happenstance by neighbor who saw a stranger walk out of the front door. of my home. I immediately called the monitoring center to see if there had been an alarm at my house---there had not been-- and I got nothing but the run-around from a pleasant but completely unknowledgeable GenXer. I was told that I needed to call technical support about the failure of the alarm and that there was nothing that they could do. Technical support was equally unhelpful, but they did agree to come out to check the alarm in A WEEKS time!! The technical support GenXer did mention, 'Oh by the way, I do see a note in the file about some kind of issue with your alarm a month or so ago, but it was never followed up on.'---all said in the cheeriest of voices. I proceeded to call the police who arrived promptly and determined that the burglars had taken up residence in my house and had likely been there for a few weeks, i.e. from right around the time of the "unknown issue" that was never followed up on and I was never informed of. When the technician finally came out a week later, he offered no explanation as to why the alarm had failed and offered no suggestions as to how we could prevent a reoccurrence. Of course, the burglars returned within a couple of weeks to continue their pillaging. This time, the alarm did sound, and the live monitor asked the intruder in my home to identify themselves (they did not) and told them that authorities had been dispatched. Alarmforce waited 30 minutes before calling to alert me about the alarm and said that a guard had been dispatched, but hadn't arrived yet. When the Alarmforce guard finally arrived, now 45 minutes or more since the alarm, he found the front door to my house unlocked, but the second interior door was locked, so he left and said it was a false alarm. Meanwhile, the intruder had breached both doors, went inside, locked the interior door, and waited for the guard to leave. Again, they marked that as a false alarm since they found the house to be "secure" when they arrived. Since there is no direct communication between the monitoring station, the onsite security guard, there was no way to tell them that an unlocked front door does not equal a secure house and that they should have assumed that someone was inside. Fast forward to the third burglary...the security guard took more than 30 minutes to arrive, and It look 4 phone calls and nearly an hour for me to get the report from the guard via the monitoring station and that was only after escalating to a supervisor. Net, net, Alarmforce is not interested in protecting your home. The response of he monitoring station is slow and apathetic, the technical support team ignores known issues with the system, which is easily dismantled by intruders, and the guards don't arrive quickly enough to be of any use. Once they do arrive, the guards do a cursory check of the premises and then leave. They cannot enter your residence without your permission, but they don't bother to tell you that and since you can't get communications through to the guards via the monitoring station you cannot instruct them to enter or help them interpret what they find. The guards will leave all of the doors to your house open and walk away and still label it a false alarm even though an alarm and motion detectors have been triggered and all of the doors to your home were locked when you left it. AND, they will not return if the alarm sounds again within 6 hours, like for example, when they leave with the intruder still in your house and he sounds the alarm again on his way out! Don't waste your money on Alarmforce! I guess I got what I paid for with the bargain price of $25 per month.

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Private User
Private User
Private User reviews Toronto, ON
0/10

God what a predatory company

$45 a month, and when your payment bounces they will recharge the account over and over and over again without contacting you. $48 per NSF from my bank later, I'm screwed. ?Nobody at the company can explain why they would charge a returned payment fee to the same account again on the same day. disgusting

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Private User
Private User
4 reviews Toronto, ON
0/10

Alarmforce does not have a click or a clue

Ported my landline to a VOIP line and BELL decided not to tell me it will not work with my existing system. Has not been properly monitored since February and I was the one who discovered it wasn't working properly in end of May. I pay in full for the year and they offered to do an upgrade to a wireless system with a sim card not needing the landline. They sent 3 techs out in 2 weeks time. 1st tech showed up 2 hrs late out of the 4 hr window and decides to tell me he is not qualified to do the install. He sets up another appointment for another tech to come out next day. 2nd tech shows up 25 mins before 4 hr window is up and makes excuse he can't install motion sensors as he doesn't have them. Make another appointment with sales guy for next Saturday and 3rd tech shows up and brings a whole different system and wants me to pay $250 for a keypad. I have 3 existing keypads and they wanted to charge me for the 2. Since I paid in full for the year, they wouldn't credit me from the moment my landline changed but from the moment I found out and actually talked to a sales rep. Don't waste your time with Bell as they are useless and don't care about your time and sanity. Do yourself a favor and go with a reputable company like ADT or Vivent. BTW I was a loyal customer of Bell since 2005 and my wife since 1990. We decided to cancel all services from Bell and have been better off since.

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Joshua in Toronto
Joshua in Toronto
1 review Toronto, ON
2/10

Poor service - do not recommend

We have had Alarmforce then Bell Smart Home service for almost two years now.

Their online portal only stores your data for 60 days. If you want to retrieve YOUR information from further back, you need a court order. Bell keeps YOUR information and uses it for its on purposes, but wont give it to YOU (without court order).

This is not how progressive and responsible companies operate, particularly around their customers' own data. I would not recommend this company.

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Private User
Private User
Private User reviews Brampton, ON
0/10

Home Security System

They installed only a smoke and carbon monoxide detector to the main floor of my home and assumed the monitoring of my existing system. I have had to call for service 5 times in 6 weeks. Twice technicians have come by and changed the battery and fixed the problem (supposedly) Been promised that they would escalate my request for service because of the repeated issues with low battery signals to a system that is plugged into the wall with tested power working. No technician calls or comes by and nothing is done. Had the system installed in March and have been unable to use it since. Been credited half a months fees but cannot get out of the 2 year contract without paying for installation services that I never even required.

1 of 1 people found this review helpful.
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Bob and Marilyn, Mississauga
Bob and Marilyn, Mississauga
19 reviews Mississauga, ON
0/10

Doorbell/camera setup

I have a doorbell/camera system which was installed by AlarmForce in use for 3.5 years with no problems, if any issues arrived they were quick to respond.Now, it seems Bell has taken over this system from AlarmForce, now the system is not working. The doorbell will not ring unless the button is pushed numerous times, the camera responds only on occasion if at all, no light on the doorbell. I am away a lot from home and depend on this system to check the house.I have called 3 times to the Bell Techs, each time I am told, ALL IS FINE HERE, SEE NO PROBLEMS. I am researching other companies as there is no concern to correct my problem with Bell. very Disappointed

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Mike in Hamilton
Mike in Hamilton
1 review Hamilton, ON
0/10

System stopped working/Technician was rude

I've used Alarm force (Now Bell) for over 4 years. The email notification service stopped working and I called in but I never received a proper explanation why it stopped. After waiting for 2 months for the customer support to call me back, I demanded that they send someone. The first technician told me that they had to update the SIM card and that the system would start working right away, but it didn't. Two weeks later a second technician came to my house and told me that I had to upgrade the system. But.... it wouldn't work with my dog. He suggested that I lock my dog up in a bedroom when I'm not home. Even thought the system tolerance is up to 80 lbs, and my dog is a little over 20 lbs., he said that he can't guarantee the system and that I should be ready for false alarms. He kept arguing with me that I should lock up my dog!!! Then I told him that the email notification wasn't working and he told me that I don't need it, that it is just filling up my emails, that even though I'm paying for it that it isn't necessary. Then he wanted to put the keypad in the kitchen!!!! When I told him that the motion detector would catch movement before being disarmed, his response was to have anyone that walks into the house - wife, kid, cleaning lady, dog walker - call me before entering so that I could disarm it remotely. When I told him that wasn't practical, he said that was the only option. I politely asked him to leave my house and promptly canceled my service.

So the system did work for a few years, but then parts stopped working and I never received a proper explanation for it, and when the second technician came, he basically told me that they couldn't guarantee the system and was insistent that his idea of placement of the keypad was correct. I later found out that this was a senior technician.

I have lost all faith in this company and the people that they hire.

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Private User
Private User
Private User reviews Toronto, ON
0/10

Must Read

Bell home security (previously alarmforce) installed a security system at our business location. After a portion of it was not functioning I asked a technician to come out to inspect. On four (4) different occasions I was given a 5hr window, and no one showed up or called to say they were not able to come. Each time I would get a little more frustrated then call again to set up a meeting. Finally someone showed up and told me that this portion of the system would never have worked in the first place. No solution was attempted.

Their solution was to downgrade to include only the parts of the security system that work, leaving parts of the office vulnerable. I have had to install a system with a new company (I would recommend literally anyone else) and had to pay a fortune to cancel.

The service is outrageous. I would treat this company like old road kill and stay far away as possible.

1 of 1 people found this review helpful.
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