I submitted a white shag rug for cleaning. I received it back within 3-weeks. Once I looked at the result, I wasn’t satisfied since the carpet still didn’t appear as white in high-traffic areas and I saw black specks. I contacted the company back, they were pleasant and promptly arranged for the carpet to be picked up for rework. They were diligent, and quick to respond to inquiries. Once my carpet was received back I was happy with the results! I will be using them again!
- Company Response
Thank you so much for your feedback! We always want to make sure that your rugs and carpets are 100% clean and when you receive your rug and it is not, it is a very important thing for us. We will always come and pickup your rug and reclean it to make sure we uphold our promise and hand-deliver it back. Thanks for giving us the opportunity to make things right and thanks for choosing LoveYourRug!