Love Your Rug Cleaning Toronto

Carpet & Rug Cleaning & Repairing
1-41 Advance Rd Toronto ON M8Z 2S6
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Carpet & Rug Cleaning & Repairing
Love Your Rug Cleaning Toronto
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87%

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Reviews for Love Your Rug Cleaning Toronto

Average customer rating:
8.4 10 (51 reviews)

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Private User
Private User
Private User reviews Toronto, ON
9/10

Great customer service!

I submitted a white shag rug for cleaning. I received it back within 3-weeks. Once I looked at the result, I wasn’t satisfied since the carpet still didn’t appear as white in high-traffic areas and I saw black specks. I contacted the company back, they were pleasant and promptly arranged for the carpet to be picked up for rework. They were diligent, and quick to respond to inquiries. Once my carpet was received back I was happy with the results! I will be using them again!

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Company Response

Thank you so much for your feedback! We always want to make sure that your rugs and carpets are 100% clean and when you receive your rug and it is not, it is a very important thing for us. We will always come and pickup your rug and reclean it to make sure we uphold our promise and hand-deliver it back. Thanks for giving us the opportunity to make things right and thanks for choosing LoveYourRug!

Private User
Private User
Private User reviews Toronto, ON
10/10

Rug cleaning

LoveYourRug were on time for both pick up and delivery, with reasonable rates. Great service! Have already referred a family member within the last week. Thank you!

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Company Response

Thank you so much for the feedback and for referring your family! We are always happy to hear when the team has done a great job and that you are satisfied with your rug cleaning. Thanks again, peace and loveyour, and have a great long weekend!

Private User
Private User
Private User reviews Mississauga, ON
9/10

Best rug cleaning I’ve ever had in the GTA

While they are an extremely busy company, they certainly bent over backwards to make my experience and pleasurable as possible. Customer service is excellent the my delivery driver Moni was very polite and puntual. Not to mention my rug is cleaner than it’s ever been. Would definitely recommend this service.

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Company Response

That is great to hear and thank you so much for your testimonial! Our team is always happy to go the extra mile to make sure people are satisfied with their area rug cleaning. Thanks so much, peace and loveyour, and have a great day!

P in Mississauga
P in Mississauga
0 reviews Mississauga, ON
10/10

Rug cleaning

I am extremely happy with the rug cleaning service 'Love my rug' had provided as they were very professional and kept me informed of the timeline when my rug was going to be ready. The outcome of the cleaning was superb, my rug looks NEW!
I have already recommended 'Love my rug' to my friends and family as it was a very seamless and easy process for us from the pick up of the rug to its delivery. So now i'm loving my rug again!

Thank you Tony and the outstanding team for the excellent service!

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Company Response

It's great to hear that you had a great rug cleaning experience and that you can enjoy your area rug to the fullest! And thank you for recommending us, the whole team really appreciates your patronage to us! Have a great day and Peace and LoveYour!

Private User
Private User
Private User reviews Toronto, ON
0/10

Ruined our rug

We scheduled a cleaning for our bamboo silk rug. Had read good reviews so decided to give it a try. Rug was picked up on time. People were friendly. Rug was returned with "Bleached" lines and blotches. They agreed to pick it up and fix it and insisted they "don't use bleach". The "fixed" rug is entirely bleached almost white (was a grey pattern) and still has bleached lines throughout. Have repeatedly asked to speak to manager but it's always refused and we receive no return call from manager or owner. We have photos of the stages of rug condition as they went - they take photos as well which is why they agreed to work on it again after recognizing the damage.
They finally reached back out with a vm asking for photos but no number or email to send them to. It sounds like we were unlucky, but I strongly advise anyone thinking of using them to think twice and not trust them with anything of significant value like we did.
I will follow up to let the users know how/if they rectified the situation. I hope to find out they stand behind their service.

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Company Response

I’m sorry to see this review, we haven’t had a chance to work together, I would love to better understand your concerns please reach out to me directly and that includes your email address

Kyle in Toronto
Kyle in Toronto
0 reviews King City, ON
10/10

Great Service!

Love Your Rug brought our rug that was stained by our family pet back to life, it left looking dirty and came back looking brand new!

Very easy process and great company to deal with, you send them the specifications of your item and they contact you within the same day in regards to pricing and pick up of your product! Once it’s cleaned it’s then delivered right back.

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Company Response

Thanks Kyle for the amazing testimonial! The area rug cleaning went well and we are so glad we could restore your rug back to its original glory. Thank you for taking the time to review how our customer service staff and rug cleaning experts did.

alan cotton from Brampton
alan cotton from Brampton
5 reviews Brampton, ON

First Review

10/10

Area Rug

Our first time using Love Your Rug and we couldn't be more thrilled. We sent an Area Rug to a Cleaners and it came back with little improvement. Thank goodness when it came back this time it was clean far beyond our expectations. Thankyou to Love Your Rug and thankyou to our Driver Leo. He was very polite and helpful. Also I mustn't forget Kathy she was very helpful with the Quote and setting up the Appointment. I should also mention the pickup and delivery was right on Time.

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Company Response

Thank you for your kind area rug cleaning review

Private User
Private User
Private User reviews Toronto, ON
10/10

Area rug

My area rug that decorates a studio was stained with red wine. I found Love Your by internet search and delivered it personally. Results the following week exceeded expectations. Not only was the stain removed without a trace but the rug was brightened like new. Great job. Friendly and involved counter staff. This service knows its business!

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Company Response

Thank you for the great review.
Our team is skilled and stain removal is one of their many hidden talents.

Come see us again soon!

Warmly,

Kathy

Aless in Mississauga
Aless in Mississauga
1 review Toronto, ON
10/10

Excellent job done on my Rugs

Excellent cleaning work done on my 2 synthetic rugs. After 7 years, this is the first time I have my 2 rugs cleaned in a professional company. Im very satisfied with the results. They look close to new rugs!!

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Company Response

Good afternoon Aless
We appreciated working with you and look forward to working with you again in the future.

Thank you for your wonderful review

Warmly,

Tony

Joe Angelo in Etobicoke
Joe Angelo in Etobicoke
1 review Toronto, ON
10/10

Superb Rug Cleaning

I had an old rug in my garage that belonged to my grandmother and really wanted it to be back to the look it had when I was a child. Love Your Rug went beyond my expectations and restored my rug to looking brand new again! I could not be happier with the service and care they took with my family heirloom.

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Company Response

Thank you for your kind review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Love Your Rug Cleaning Toronto

Love Your Rug Cleaning Toronto has been cleaning area rugs in Toronto for over 25 years. Over the years we have developed the skills to professionally clean some of the toughest and most soiled rugs. We offer all clients a 100% money back guarantee so if you are not satisfied with your rug cleaning or rug repair we will refund your money. We specialize in Persian rug cleaning, Oriental rug cleaning, wool rug cleaning and area rug cleaning, as well as area rug repair. We are offering a 30% coupon to all first time rug cleaning and rug repair customers who bring their rug to our factory in Toronto.

CATEGORIES
Carpet & Rug Cleaning & Repairing
SERVICES
Persian rug cleaning, Oriental rug cleaning, wool rug cleaning, area rug cleaning, area rug repair, carpet repair, handmade rug cleaning
WEBSITE
http://www.loveyourrug.ca
YEAR ESTABLISHED
1986
NUMBER OF EMPLOYEES
20
WARRANTY TERMS
100% Money Back Guarantee
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.