I had not professionally cleaned our area rugs in many years and was hesitant to try this service. However, after seeing their tv commercials many times, researching them online and suffering with bad allergies, I decided to give them a try. What an amazing service! I booked our rugs in over the phone, they picked up the rugs on time and returned them on time also. The rugs look 100 times better!!! I am very pleased with Love Your Rug. Highly recommend!