We purchased a brand new wool rug that was shipped from the USA and it smelled musty & horrible. We loved the rug and didn’t want the hassle to return it so I found Love Your Rug and asked them if they could get the smell out of this new rug. They came immediately and picked it up and cleaned it and returned it within a week and it smelled better but there was still that musty oder so they offered to try again and use some more special techniques to remove the smell. Cathy was amazing from the start and so helpful and then I spoke to Jim a head technician and he assured me that they could remove the Oder. They picked it up again and redid the rug ... no extra charges & it came back perfect and we are so happy. It is not very often that you receive this above and beyond service from a company!!!
They are exceptional at their profession and with customer service!!!
Thank you so much Cathy & Jim ... I will definitely be using your company again and will recommend you to all of my friends!!
- Company Response
Thank you for this wonderful recommendation. You are a legend in the making. You can also check out some of the cool projects we have on the go on Instagram at LoveYour Center. Warmly, Tony