Reliance The Furnace Company Edmonton

Heating & Air Conditioning
Edmonton AB T5A 0P7
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Heating & Air Conditioning
Reliance The Furnace Company Edmonton
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89%

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Best of 2019 winner 5 timesBest of 2019winner 5 times

Reviews for Reliance The Furnace Company Edmonton

Average customer rating:
9.1 10 (550 reviews)

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Laura Proudfoot from Edmonton
Laura Proudfoot from Edmonton
1 review Edmonton, AB
10/10

Furnace and hot water tank replacement

From the initial contact with The Furnace Company to follow up service we had nothing but excellent service. The Furnace Company set up an appointment with one of their sales reps for the next day. Dave was knowledgeable about the products the company sold and gave us guidelines as to what he thought the best options were. There was no pressure to sign a contract at the time of the appointment. The installation happened within two days of our decision to go with The Furnace Company. Jamie and Jordon were fast and efficient. They explained everything they did and were very patient about answering our questions. They laid down drop cloths to keep our floors clean and removed their shoes if they had to move beyond the drop cloths. We had some minor issues after installation with our thermostat and Jeff came out promptly to replace it. We would gladly recommend this company to friends, family and neighbours who are in the market for a new furnace or hot water tank.

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Company Response

Thank you for the kind words. Sunny Dosanjh.

Dan Smoley from Edmonton
Dan Smoley from Edmonton
1 review Edmonton, AB
10/10

Furnace repair

The house got cold on a very cold day! Furnace failure. Called RelianceTFC for help and they said they would send a Tech ASAP.
When the Technician phoned he said he would be right over. Mr. Jeff Rose arrived at the house and he was very courteous, knowledgeable , well-trained and experienced. Jeff was very careful to do a PROPER ANALYSIS of the problem before he told us what the problem was and what was required to repair it properly. The repair was done and then he tested the system to ensure that all was well. He explained each part of the invoice to us and offered a protection-plan as well to cover future problems. What a "superstar" professional. We then had a nice warm house again and fears of frozen plumbing were gone. Thanks Jeff and TFC. Will recommend to others.

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Company Response

Thank you for the kind words. Sunny Dosanjh.

Marcela from Edmonton
Marcela from Edmonton
2 reviews Edmonton, AB
10/10

Furnace repair

Furnace wasn't working. Called several companies for emergency repair. Reliance gave me information as to the approx. cost and they came to the house within 3 hours. Every other company I called estimated at least a 6 hour wait.
The man that came was very helpful and professional. Very good experience. Will recommend to friends and family.

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Company Response

Thank you for the kind words. Sunny Dosanjh.

fay flynn from Edmonton
fay flynn from Edmonton
1 review Edmonton, AB
10/10

No heat/Furnace stopped working

Last week, at minus 15 degrees, the furnace stopped working at 8 pm. I googled the Shell Busey website and then called Reliance, The Furnace Company. Jeff, their Service Tech, responded and before 10 pm, the repair was complete and the heat was back on.
Thanks Jeff - and the team of professionals at Reliance!

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Company Response

Thank you for the kind words. Sunny Dosanjh.

Sock Monkey in Edmonton
Sock Monkey in Edmonton
10 reviews EDMONTON, AB
1/10

Furnace Cleaning

I used Reliance for the install of our air conditioning and I was so impressed by the installers and the company in general that I thought they would be a great choice to clean our furnace as well.

Not as impressed with this side of their company. I was told they would arrive between 12 pm & 4 pm, they didn't arrive until 5:30 pm and I did not receive a phone call telling me this until 3:45 pm so I stayed home all afternoon for nothing. The guys they sent to do this job not nearly as professional as their other employees. They were not particularly careful with their equipment on my freshly painted walls or my hardwood floor. One of them went out the back door to access something and then came back in on the hardwood leaving piles of snow all over. I chose this company because of my previous experience, they were definitely not the best price. I will not be calling them back next year to clean my furnace.

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Company Response

Hello, firstly I would like to apologize for the inconvenience our branch might have caused you. I would like to discuss this matter and your whole experience with our company in greater detail. Could you please kindly call me at 780-450-4328. Thanks, Sunny Dosanjh.

Matt Banack from Edmonton
Matt Banack from Edmonton
1 review Edmonton, AB
10/10

Replace and Relocate Furnace, Install New A/C with High End Filtration System

Reliance quoted, and delivered exactly what they promised. The weather as well as the project were not exactly as the installers (Aaron and Nolan) expected however that didn't stop them from being professional, and pleasent the entire time. Aaron and Nolan were punctual, very clean and considerate of my home, and open to all my questions. Infact part way through the installation I pulled up in my truck with bundles of insulation for the basement, and one of the installers stopped what he was doing and started hauling bundles for me...talk about customer service. In summary, the installation was precise, clean, accurately installed, without any discrepancy to the initial quote. Reliance does set a standard to be followed in the industry!

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Company Response

Thank you for the kind words. We look forward to serving you again in the future. Sunny Dosanjh.

Pat Williamson from Edmonton
Pat Williamson from Edmonton
1 review Edmonton, AB
10/10

Install AC Unit

Mark, Dave, Tyler & Mark installed our AC unit today. They were very professional, personable and knowledgeable. They explained to my husband what they were going to do, answered questions and did a great job. Thanks so much!!

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Company Response

Thank you for the kind words. Sunny Dosanjh.

Chantal Stanton from Edmonton
Chantal Stanton from Edmonton
1 review Edmonton, AB
10/10

Supplied and installed 2 Lennox furnaces

Ross and Jamie B. spent a few hours installing 2 new furnaces for us on October 17 and 18. Great fellows, they kept us informed along the way, very respectful, professional and knowledgeable technicians. The utility room looks awesome, nice, tidy and clean (just like the photo gallery). I look forward in doing business with them again in the near future on my rental property. Great service from the start with the Sales department - Chris M, Caitlyn in finance and all the technicians who were on site including the electricians. Thank you for a job well done!

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Company Response

Thank you for the kind words. Sunny Dosanjh.

Marianne Tessier from Edmonton
Marianne Tessier from Edmonton
1 review Edmonton, AB
10/10

Furnace Repairs

I called Reliance to book a service call as neither my home or garage furnace were working and I have never been so impressed with a company's level of service in my life!
The receptionist who answered the phone was very helpful and gave me a checklist of options to try prior to booking the appointment which was appreciated very much!
The technician, Jeff Rose, who came to my home was simply amazing. His knowlege and expertise was extraordinary to say the least. He truly is a master at his craft!
Jeff took one look at the Lennox furnace in my basement and announced that he thought he knew what the problem might be. He cleaned out a small tube the gas flows through and voila, the furnace was running again!
He then looked at the Reznor gas furnace mounted on the ceiling of my garage and again immediately diagnosed the problem. There was a reset button on top of the unit that I was unaware of and had to be accessed by standing on a step ladder but Jeff knew it was there and after resetting the furnace it fired up immediately.
Given that I know very little about furnaces and could have easily been charged for unecessary and costly repairs, I feel fortunate to have chosen Reliable and that Jeff and the receptionist who booked my call were so honest, helpful and professional. How refreshing it was to have had such a positive experience with a company!
I would recommend Reliable highly to everyone I know!

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Company Response

Thank you for the kind words. Sunny Dosanjh.

Lech Suszko from Edmonton
Lech Suszko from Edmonton
1 review Edmonton, AB
10/10

Furnace/Water tank

Thank you Jimmy and Jordan for doing a wonderful job installing the furnace and water tank at our home on October 3, 2012. You were very professional, friendly and your work skills were impeccable. Thank you once again! Lech

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Company Response

We really appreciate you taking the time to share your experience with us! –Cait

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance The Furnace Company Edmonton

Reliance™ - The Furnace Company has been delivering high quality home comfort products and services to the Edmonton market for over 10 years. We were the first Lennox Premier Dealer in Edmonton and are the only Capital Region based dealer to have won the prestigious Dave Lennox Award, as one of the Top 25 Dealers in North America out of over 6500 dealers. Now part of the Reliance™ national network, we bring over 40 years of experience with a full service of heating and cooling solutions, ranging from sales and service, financing to rental options. This means you can trust that Reliance™ - The Furnace Company will be here for the long haul and continue to offer you the same exceptional service our customers have come to expect.
When you choose Reliance™- The Furnace Company, you’re choosing one of the largest HVAC providers in Canada, with over 1.2 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year and one of the largest networks of licensed technicians in Canada.
After all, we believe you are buying much more than home comfort equipment, you’re buying a relationship. As you can see, it really is all about you! Your satisfaction is our top priority.

Some services that we offer are, Furnaces, Air-Conditioners and Water Heaters

Our Mission:
We provide our customers peace of mind. We take the risk out of products and services that are essential to their lives and businesses. We make it easy.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, Air-Conditioners and Water Heaters
BRANDS
Lennox, RHEEM, Enviro-Sense
WEBSITE
http://www.thefurnacecompany.com/
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.