Reliance The Furnace Company Edmonton

Very professional from the moment we signed the contract at Costco to get our furnace replaced and AC installed. Keith was great to discuss the options with and took the time to explain the options given our house size.

Office staff were great in contacting and staying in touch with us regarding scheduling the installation (called next day), and reminders. This is greatly appreciated as I have another contractor where this is an issue at the moment. Reminder call the day before made sure that I was going to be present, and that they definitely had someone scheduled to come out, and that I had equipment available for the installation (i.e. thermostat).

The day of the installation got a call before arrival from Nolan & Aaron which was great, and they were there early to start the job and get it done in the day. Arrival was a quick walkthrough, verification, and ensuring we both knew what was going to happen.

There were some additional recommendations / questions along the way from both Nolan and Aaron. Initially we weren't going to replace the water heater, but with them onsite and the current unit 21 years old, it was due. Worked out a deal for the replacement with the office, and one of their people was on their way to bring it out -- no small feat as we are 30 minutes or more away. Any of the recommendations were just that -- I felt I could have said yea or nay and the decision really was up to me.

The installation was flawless with an attention to detail, and a view of how presentable and professionally done their complete work would be viewed by others right down to the lines run outside including electrical - neat runs, tightly coupled, and securely fastened. Even in the furnace room simply consolidating the drainage lines from the water filter and humidifies into the AC drain line was not something I expected them to do, but was greatly appreciated when they did so as now there was only one line not 3 running the floor to the drain.

Thermostat I purchased had no humidity control for the humidifier -- no issues, got a humidistat here. CO2 detector not on each level - no issues, got one here. And so on. They truly know their work and ensuring that it is done right.

Ended with the final testing and review where they walked me through everything from the installation, testing process they were doing, to how to configure the thermostat. Nothing left to chance.

Wouldn't hesitate to recommend Reliance The Furnace Company, and specifically Nolan & Aaron to friends/family/strangers looking for this type of installation/replacement. Could I potentially have found something cheaper ... perhaps, but I don't believe I would have got the quality products nor service that I have to date.

Kevin.