Kevin Shamanski from Sherwood Park

Experience was based on a Groupon $49 for 2 mains and 10 ducts. Scheduling: Easy with a call to the office Contact: Contacted on time for directions, and they arrived on time Duration: from entry to exit was approx. 55 minutes. Fees: There are undisclosed fees for the service that are NOT listed in the Groupon and should be – 9% Materials and Waste Disposal Fee; 6% Energy Fee. They will be included on your invoice – they will mention them when you schedule, but when looking back at the Groupon I purchased months ago – there is no mention of them. Other fees list travel and extra vents are identified. Strange oversight. Up-sell: Yes it will occur. If you don’t want it say “No”. Outcomes: * Clean Warm Air Main Duct & Vents – I could hear the crud being sucked out of the floor ducting for the main floor, and did take video of the main vent to verify its cleanliness (read about cold air returns and you will understand why I wanted to verify). ? Questionably clean ceiling vents in basement – contrary to their website that identifies brushes (square for mains and round for ducts – NO, they only have round contrary to website), ducts and vacuums, ceiling vents get a different process. They have compressed air shot in them to push dirt into the main duct. IMHO … this is questionable value as the vent is not removed, the vent is not sealed for the blast of compressed air, and seemed to only last a short time per vent. I assumed that this was just the preamble to the actual cleaning – I was wrong but didn’t know that until afterwards as I didn’t watch the entire cleaning process. I recommend that you do so. Not sure how they feel they can generate enough volume of air to remove debris from a duct. X DIRTY Cold Air return main – there were 4 access points to the cold air return; 2 main floor large vents, and 2 small ceiling vents in basement that I had not put the vents back into. I decided I would do that after they were gone and started my work, but reached my hand up inside the cold air main duct expecting to feel cleanliness – NOT. Instead I grabbed 2 x chunks of wood, dry wall chunks, wire, dust bunnies, etc. NOT CLEAN. I called the office who had the techs call me. First Tech says that it was because of the small vents in the ceiling and they did the best they could. I asked “Were the 30” and 14” access points in the main floor not sufficient”. He passed me to tech that did the cleaning. He explained that they can’t get everything, and that there should be an expectation that there will be grit on the duct. I don’t have grit, I am picking chunks of loose stuff out. “We can’t get everything”. They offered to come and clean it again – I declined. I already wasted my morning, and if you can’t do it right the first time, why would I adjust my schedule to wait around again. I shall do it using my trustee shop vac and phone camera to check to cleanliness – hey, why didn’t they think of that. I shall include a picture of what was left in the duct to show the quality of work. Overall: * Clean Warm Air Main and ducts ? Questionably clean ceiling basement ducts X DIRTY Cold Air Return Main X Not all fees identified in Groupon that the customer must pay --- next posting is to them regarding. I would not recommend them at their regular price or at their Groupon rate given the issues and concerns above.

Very professional from the moment we signed the contract at Costco to get our furnace replaced and AC installed. Keith was great to discuss the options with and took the time to explain the options given our house size. Office staff were great in contacting and staying in touch with us regarding scheduling the installation (called next day), and reminders. This is greatly appreciated as I have another contractor where this is an issue at the moment. Reminder call the day before made sure that I was going to be present, and that they definitely had someone scheduled to come out, and that I had equipment available for the installation (i.e. thermostat). The day of the installation got a call before arrival from Nolan & Aaron which was great, and they were there early to start the job and get it done in the day. Arrival was a quick walkthrough, verification, and ensuring we both knew what was going to happen. There were some additional recommendations / questions along the way from both Nolan and Aaron. Initially we weren't going to replace the water heater, but with them onsite and the current unit 21 years old, it was due. Worked out a deal for the replacement with the office, and one of their people was on their way to bring it out -- no small feat as we are 30 minutes or more away. Any of the recommendations were just that -- I felt I could have said yea or nay and the decision really was up to me. The installation was flawless with an attention to detail, and a view of how presentable and professionally done their complete work would be viewed by others right down to the lines run outside including electrical - neat runs, tightly coupled, and securely fastened. Even in the furnace room simply consolidating the drainage lines from the water filter and humidifies into the AC drain line was not something I expected them to do, but was greatly appreciated when they did so as now there was only one line not 3 running the floor to the drain. Thermostat I purchased had no humidity control for the humidifier -- no issues, got a humidistat here. CO2 detector not on each level - no issues, got one here. And so on. They truly know their work and ensuring that it is done right. Ended with the final testing and review where they walked me through everything from the installation, testing process they were doing, to how to configure the thermostat. Nothing left to chance. Wouldn't hesitate to recommend Reliance The Furnace Company, and specifically Nolan & Aaron to friends/family/strangers looking for this type of installation/replacement. Could I potentially have found something cheaper ... perhaps, but I don't believe I would have got the quality products nor service that I have to date. Kevin.