Reliance The Furnace Company Edmonton

We had a wonderful experience with Reliance. Chris was the person who did our quote, he was very helpful, knowledgeable and not pushy at all. Richard and Jordan did out install, they were timely, polite and also very knowledgeable. My husband and I got several quotes for AC and Reliance was by far the best price and we were able to capitalize on their deal of deferring the payment for 16 months! we will be sure to phone Reliance when we are thinking of replacing our water tanks and furnace.

As 'old codgers', we have often wondered if the days competent workmanship is a thing of the past...NOT SO...
From the time our doorbell rang, through the final "Thank you", we had nothing but superb service. Mark I., Aaron H., and Justin proved to be just what we had hoped for. They were professional, proficient and friendly....and very knowledgeable.

They impressed us with their ability to work as a team, as well as on individual tasks...all with a high degree of competence. They worked quickly, we're very neat, and explained things thoroughly. At no time did we have any concern re the workmanship.

So thank you for sending these three delightful young men to us.

Ricjard and Jordan came out when they said they would, and they called first, The job was done in less time than they estimated, and they answered all of my questions. I'm pleased with the service, and the use and maintenance advice they provided.

Purchased the AC & furnace through Reliance at Costco. Pretty good price from what I can figure. Nolan and Aaron came out first thing the day the install was scheduled. They are both respectful, curtious, and skilled. We also arranged to have the HW tank replaced and they had the old equipment removed and all three pieces of the new equipment installed, tested, and demonstrated to us by 3:30 that afternoon. Lately we have had two horrible experiences with sales people over promising and failing to deliver as well as trades doing crappy work. The experience with reliance was definitely a refreshing change. I would recommend Reliance to anyone.

Purchased the AC from Costco for a reasonable cost. The technicians Richard and Justin came and installed the unit. They were polite and professional, and worked quite efficiently. The unit has been working well so far. I would recommend their service.

Justin and Brent came out and they installed a new AC unit for my house that we purchased through costco. Everything was great they worked fast, the install looks good and professional and they were very polite and helpful. They care about the job they do.

We were very impressed with the installation of our furnace and air conditioner by Nolan and Aaron. They were very friendly, arrived on time and did an excellent job installing our furnace and air conditioner. We found that they were very meticulous in their work and cleaned up their work area after the job was done. Both Nolan and Aaron explained the system very well to us and answered all our questions. We would highly recommend this company.

The two individuals who installed the new furnace and air conditioner (Nolan and Agron) were very punctual (they called shortly before they arrived, as agreed; they introduced themselves; reviewed what they were going to do; covered the floors; and proceed to work very steadily. They were not intrusive, but efficient. Once they were done, they cleaned up, showed what the new equipment looked like, explained what they had done and how, explained the operation of the new units, asked if I had any questions, and then wrote up the paper work.
I would not hesitate to recommend they two individuals.

We contacted Reliance directly (i.e. not via Costco), after reading all of their positive reviews on HomeStars. Chris from Reliance came out to provide a quote. He was thorough and extremely knowledgeable, and answered all of our questions.

Bryce from Reliance came out to do the installation. He was very friendly, polite and knowledgeable. Although he arrived a bit late, he was apologetic and said that we could certainly mention his late arrival on our HomeStars review, which I think speaks to his integrity. The only hiccup we encountered was that a couple days later we noticed a screw was missing on the unit’s casing, causing a bit of outside noise from the unit’s vibration. We contacted Reliance and they sent someone out the next business day to resolve the issue. We were impressed with the company’s professionalism and responsiveness. Additionally, the City of Edmonton’s subsequent electrical inspection (takes about 10-15 minutes) also passed without issue.

NOTE: Many reviewers have indicated that they booked Reliance through Costco. However, if you are a northeast Costco customer, they will send out a different company. We were completely unimpressed with this company, who missed our service appointment, despite the fact that they had confirmed it with us twice. In my opinion, if you can’t get the sales right, then what confidence can I have in your servicing? Against our better judgment, we scheduled another appointment with them. The sales consultant was far less knowledgeable than Chris from Reliance and the quote for the exact same unit was significantly higher, even when the Costco cash card rebate, etc. was factored in.

It made our decision to go with Reliance all the easier and we could not be happier!

The Lennox units were purchased through Costco, with some great rebates and cash back. The furnace company supplied and installed the units.
All Furnace Company people were great. They seemed knowledgeable, honest and willing to answer questions without any sales pressure. We were kept informed on timelines for site inspection and installation, and even had a chance to have our install date moved up, which we accepted. Nolan and Aaron who did the installation, were prompt, efficient, professional and willing to answer any questions that I had. They took time to explain the operation and maintenance of the units.
Subsequent to the installation, our gas company changed our gas meter and did an inspection of our furnace and water heater systems. They commented on the excellent quality of the entire installation of the furnace and a/c.