A&L in Edmonton

We contacted Weed Patrol to aerate our very small lawn (front and back), which had not been looking very good this year. Their initial customer service was excellent - they responded to our inquiries and came when promised. However, after we were billed, we contacted them via email with a question and never received a response. Had they offered the same level of attentiveness after billing, we would not have hesitated to give them a 10/10 rating.

Our tankless hot water heater had been acting up for a few days before we stopped getting hot water completely. Butler Plumbing said they could send someone out the next afternoon. Bryce/Brice (sp?) called one hour before he arrived, allowing me sufficient time to get home. He was punctual and patient, taking time to explain the work he had done and answer all of our questions (including the many questions my husband was asking over the phone). Butler Plumbing continues to be our plumbing company of choice!

We contacted Reliance directly (i.e. not via Costco), after reading all of their positive reviews on HomeStars. Chris from Reliance came out to provide a quote. He was thorough and extremely knowledgeable, and answered all of our questions. Bryce from Reliance came out to do the installation. He was very friendly, polite and knowledgeable. Although he arrived a bit late, he was apologetic and said that we could certainly mention his late arrival on our HomeStars review, which I think speaks to his integrity. The only hiccup we encountered was that a couple days later we noticed a screw was missing on the unit’s casing, causing a bit of outside noise from the unit’s vibration. We contacted Reliance and they sent someone out the next business day to resolve the issue. We were impressed with the company’s professionalism and responsiveness. Additionally, the City of Edmonton’s subsequent electrical inspection (takes about 10-15 minutes) also passed without issue. NOTE: Many reviewers have indicated that they booked Reliance through Costco. However, if you are a northeast Costco customer, they will send out a different company. We were completely unimpressed with this company, who missed our service appointment, despite the fact that they had confirmed it with us twice. In my opinion, if you can’t get the sales right, then what confidence can I have in your servicing? Against our better judgment, we scheduled another appointment with them. The sales consultant was far less knowledgeable than Chris from Reliance and the quote for the exact same unit was significantly higher, even when the Costco cash card rebate, etc. was factored in. It made our decision to go with Reliance all the easier and we could not be happier!

Thanks to Kevin at Butler Plumbing, we are no longer experiencing problems with our Navien Water Heater, which was frequently going from hot to cold. Additionally, Kevin was able to solve the problem we had with a sewer gas smell coming from the pipes under the sink in our master bedroom. I will point out that this was a problem that a plumber from another company had been unable to resolve. With both of these issues, Kevin explained exactly what he was doing and why, and demonstrated quality workmanship. We are very pleased with the services we received and will consider Butler Plumbing for future renovation projects.

We contacted ADT to see if they could provide us with home security monitoring services using an existng, non-ADT installed alarm. Neil Morrow, the ADT sales representative who visited us was very professional, knowledgeable and thorough in his inspection of our existing system. He also explained all the terms outlined in the residential services agreement and answered all of our questions. We felt very comfortable signing a three-year contract.

We hired Earthworm Landscape Design Co. this past year to help us plan our landscaping and were very pleased with the results! We live in a newer neighbourhood, so our yard was only roughly graded - it was a total blank slate. We didn't have a defined vision of what wanted in a yard, just some random ideas of what we thought we might like. Adele Goodwin from Earthworm Landscape Design Co. worked with us to come up with a gorgeous design that met our needs and reflected our personal tastes. What we appreciated most was that Adele drafted the design in our home with my husband present so that he could provide input and she could make immediate adjustments. It was readily apparent that she is highly-skilled in what she does! The whole process was completed in a session of under three hours. We were also impressed with the detailed plant listing that was left behind. In the interests of saving money, we chose to do the actual landscaping work ourselves (still in progress, but looking great so far), rather than hire contractors. The detailed design that was left behind made this a viable option for us. Just one note - if you plan on using Earthworm for your landscaping, book early - very early - in the year, otherwise you may have to wait a while. They have a great reputation and are highly sought after - and we can see why now!

We were extremely pleased with the service provided by Linda and her crew at Bin There Dump That - Edmonton! We needed to remove about four yards of clay fill after working on our backyard landscaping. The Bin There Dump That crew was able to deliver a perfectly sized four-yard bin the same day that we called, and promptly removed it at our request when we were finished. They took care when loading and unloading the bin on our property, using wooden planks/jams to ensure there would be no damage to our driveway. We found their prices extremely competitive - MUCH cheaper than their 1-800 competitor - and comparable to what we would have paid for a truck rental and waste management fees, minus the added time and hassle of travelling back and forth to the dump. Our phone calls were answered promptly and staff discussed the best solution for our needs. The service was friendly, quick and reliable - just like they promised on their website! Bravo!