Premier Comfort Heating & Cooling

Heating & Air Conditioning
Ottawa ON K1C 1B2
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Premier Comfort Heating & Cooling
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82%

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Reviews by rating (past 12 months)

Reviews for Premier Comfort Heating & Cooling

Average customer rating:
8.8 10 (28 reviews)

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Sharleen
Sharleen
1 review Ottawa, ON
10/10

Furnace not working

The service call was set up quickly and based on my schedule. The service people respected covid protocols and we all wore masks. The explanation of why my furnace wasn’t working and how it could be fixed (part required and why)was professional and clearly explained. They stayed to make sure all was working well. I am so grateful.

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John in Ottawa
John in Ottawa
1 review Ottawa, ON
2/10

Problem not fixed and poor service

My apartment heat pump wasn't working consistently and was making loud ratting noises. Premier Comfort was the only company to respond to my request who seemed to know about the particular system in my apartment.

Unfortunately, the service was poor. I was charged for 1.5 hours of labour even though most of that time was spent by the technician going back to his car to get tools and supplies that he forgot. I understand this can sometime be an issue downtown but three back and forth trips to the truck seems excessive especially when they're on the clock.

After all that time, the problem also wasn't fixed and the heat pump still makes very loud noises. I called the technician again after a couple days to follow-up and was told that he would look into the issue and call back with a solution the next day. It's been a few weeks now and I've never heard back. My biggest issue is that after all that money spent, the issue still isn't resolved and now I have to find another company and try again.

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Private User
Private User
Private User reviews Ottawa, ON
5/10

Service call - Over charged

Dishonest on pricing and gouging to customer. I have called for service to get airconditioning starting up again. Took Martin less than 30 mins and told need new freon about 1 lb (but charge for 3 lbs extra $100 for nothing) - I saw the test monitoring. Also need new capacitor - normal price for that specific capacitor device cost between $25-35 (got charge for $98). However my air conditioning is working now - but feel the price was unfair and dishonest business.

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Eric in Cambridge
Eric in Cambridge
0 reviews Ottawa, ON
10/10

Went above and beyond!

I couldn't recommend them more! Our air conditioner broke down right before the first heat wave of the year! Being in a quarantine, and stuck working from home with 3 kids (being home schooled) in 40 degrees humidity wasn't going to be fun! Well Martin came by during off hours to make sure we got it fixed. He spent a good amount of time checking everything, and thankfully we had our cold air and sanity back! The price was fair and service was excellent. What more could you ask for!

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Bob in Ottawa
Bob in Ottawa
2 reviews Ottawa, ON
10/10

Excellent service and fair price

I contracted with Premier for a new central air conditioner. They responded right away with a quotation, answered all my questions and had a very competitive price. The installation was done on the exact date promised and the work carried out in a professional manner by evidently expert installers. This was not an easy installation as we have an older bungalow with a finished basement, yet it was no problem for these guys.

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Norman
Norman
1 review Vancouver, BC
10/10

The Only Place To Shop!

Recently I had several Home Improvement and upgrades to complete. These included the replacement of a furnace and a hot water heater. Additionally I wanted to install a ductless air conditioner. Given that the government currently has several incentive programs in place I thought I would take advantage of those. As usual I called around and got three coats for the work I needed completed. Premier Comfort was by far the most competitive of all the quotes I got. The first installation that I had completed was my ductless air conditioner. The work looked perfect. Martin showed up to do the final inspection and present me with the bill. I gladly paid this bill but was extremely surprised to find out that Martin had given me an additional discount of $300. He said that he was able to save me some money on the installation. Who gives you money back these days, Premier Comfort did. The installation of my furnace and tankless water heater went off as smoothly. I have been using these pieces of equipment for the last several months and am very happy with their performance. Yesterday I called into Premier to let them know I had an issue with the tankless heater. That was at 2 p.m. and by 6:30 p.m. Martin was on my front door addressing my concerns. Once again, where do you get service like that. I would totally recommend Premier Comfort for your next installation job.

0 of 1 people found this review helpful.
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Company Response

Thanks for the review Norman, yes we always strive to be a diligent and quick as possible as well as take pride in our work. We'll always be competitive in pricing and deserve to be paid an appropriate amount for our work and product but I sincerely thank you for leaving a review. To take a page out of your-own text: Who Does That!? (leave a review I mean) YOU do & did - that goes such a long way for us, very much appreciated and we'll continue to do this for all and every customer.

Thank you and have a great day!

-Larry

Private User
Private User
Private User reviews Ottawa, ON
6/10

Fixed problem but wasted time

Our air conditioner was not working fully, we were looking for an HVAC company in Orleans and this one was rated very high so I did not hesitate to call them. Martin was able to come same day, he was nice, clean and courteous. He was able to find and fix the problem fairly quickly but then he went on to trying to optimize the function of the unit without asking if that was okay. He spent lots of time researching which meant what should have been a very quick job ended up taking 2.5 hours. He fixed the original problem in the first hour, then went on to do other work that was not authorized. He ended up billing us for only 2 hours, he did give us the first 1/2 hour free. In the end Martin is a very good technician who did go above and beyond to try and optimize our unit, but we do wish he would have asked for permission first before doing the extra work.

Review has 1 previous version
1 of 1 people found this review helpful.
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Company Response

Good morning,

Just wanted to acknowledge your review and note that we have contacted you this morning to try to resolve the issues you may have perceived within our last visit to you. Glad to hear the actual problem with the cooling system is resolved and now we have made contact with you via telephone and seem to have resolve the 2nd half of any mis-construations that may have arisen. Thank you for taking your time to indicate to us some areas where we may brush-up on moving forward and all constructive criticism will only enrich our and your experience.

Have a great day and I'll thank you to update your review to show perhaps a better score as that seems like a fair balance.

Sincerely,

Martin

Chanelle in Orleans
Chanelle in Orleans
1 review Ottawa, ON
10/10

Issues with my AC

We were having issues with our AC, Martin was the technicien for the service call. Martin was very professional and friendly, had knowledge and was courteous. He took the time to explain the process with was very helpful. We has a pleasurable experience with Premier Comfort and Martin was exceptionnel. I would highly recommend them to others.

Ray from Orleans

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Company Response

Hi Chanelle,

I'd just like to take a moment to appreciate your kind review. We appreciate that YOU appreciate the time we take (when possible) to communicate with our customers based on needs or questions you may have. Thanks for honest opinion - that matters to us!

Sincerely,

Larry

Private User
Private User
Private User reviews Ottawa, ON
10/10

unsatisfied customer, won't call them again

After posting my first review below, i was contacted by Martin, the company owner who came today and redid the maintenance. he arrived on time at 10:00 am and finished at 12:30. Now that i had the maintenance i paid for, i'm satisfied with Premier comfort service. this is why i'm posting this update.
The technician finished the job in less than 5 minutes and waited in his van for half an hour. he didn't even touch the furnace, the air conditioning. i had tapes on the furnace which he didn't even remove and i can see the dust as is. i would have seen his fingerprints or any sign. after 30 minutes, he told me everything is working fine even though when i first called to book an appointment, i asked to change rubber rings or plastic tubes as it has been 10 years since my first maintenance. when i called this morning, the receptionist was so defensive and didn't accept any discussion. i asked to talk to the owner. i'm still waiting for his call (which i doubt). i wasted $268.94 and NOTHING was done.
won't ever recommend this company

Review has 1 previous version
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Company Response

Hello,

I'd just like to take the time to respond and thank you for affording us the opportunity to make-up for any objections you initially did have with our original visit to you. Through our telephone conversation & follow-up to make-right by our customers such as yourself, it was and remains a sense of accomplishment to have shown you that we are loyal, honest and professional. That is to say if we'd made any error it was purely un-intentional and hopefully you've seen through our action that we aim to please. All it takes is communication both ways and both parties can and always fruitful.

Thank you sincerely

Clyde in Ayr
Clyde in Ayr
1 review Ottawa, ON
10/10

Purchase and installation of air conditioner and furnace air cleaner

Very satisfied with both the products and service provided by this company and would not hesitate to recommend them.
Provided a detailed estimate for all work and products and scheduled the installations within a short period on the date promised.
Installers were knowledgeable experienced taking the time to explain the proper operation of the equipment .
All work areas were well cleaned up.

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Company Response

Hi Clyde, Thank you for taking the time to help our company better serve the Ottawa area by providing a review on Homestars about your experience with us. We appreciate your time and trust. Trusting your home is nice and toasty warm for the rest of the winter. Have a great day! Roxane Monette, Admin Assistant.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Premier Comfort Heating & Cooling

Our History in Ottawa. Premier Comfort was started in 1999 with a focus on personalized customer service and consistent results. Our licensed technicians are skilled, courteous, careful and very respectful of clients’ homes and wishes at all times. All of our service technicians are fully licensed and receive extensive ongoing training on a regular basis. Call us today to learn more and schedule your in-home consultation.

CATEGORIES
Heating & Air Conditioning
SERVICES
Keep your home as warm and cozy as you need it with efficient gas furnaces and oil furnaces from American Standard. Premier Comfort provides installation, maintenance and service for the following: furnace, air conditioner, humidifier, ventilation system, fireplace, duct work and cleaning, boiler systems, HRV systems, pool heaters and more. We service commercial and residential clients throughout the greater Ottawa area. We are certified in installing and servicing the following powered equipment: gas, propane and oil. Give us a call today to schedule your in-home consultation.
BRANDS
Premier Comfort uses only the best products, that's why we use American Standard.
WEBSITE
https://www.premiercomfort.ca/
YEAR ESTABLISHED
1999
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Cash, Cheque, Visa & MasterCard
LICENSES
Gas & Oil Burning Technician, Ontario College of Trades (Air Conditioning)
WRITTEN CONTRACT
Yes
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