Premier Comfort Heating & Cooling

Heating & Air Conditioning
Ottawa ON K1C 1B2
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Heating & Air Conditioning
Premier Comfort Heating & Cooling
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79%

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Reviews by rating (past 12 months)

Reviews for Premier Comfort Heating & Cooling

Average customer rating:
8.6 10 (30 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
2/10

New Furnace

I dislike writing negative reviews because it is important to support local business but I feel compelled to write for my fellow customers.

I bought a higher end American Standard furnace from Premier Comfort Heating and Cooling in 2017. While the furnace is great the installation of the furnace was sloppy and careless at best. Furthermore, Premier Comfort Heating and Cooling performed at least four paid annual inspections and never mentioned any problems.

My central air died last week. Each company that provided an estimate noted the poor installation of the furnace. The company that installed the new air conditioner basically had to redo the sheet metal.

I realize I am ultimately at fault for trusting Premier Comfort Heating and Cooling. That was a sad but valuable lesson.

Approximate cost of services:
$7,000.00
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ptugwood
ptugwood
0 reviews Ottawa, ON
10/10

Dryer, hot water tank, furnace, AC install

We have had numerous installs done by Premier Comfort Heating and Cooling over the last years and received timely, professional, and excellent pricing for new products (furnace/AC) as well as thorough maintenance service . We would recommend this company without hesitation and will continuet to use their services.

Approximate cost of services:
$14,000.00
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Sharleen
Sharleen
1 review Ottawa, ON
10/10

Furnace not working

The service call was set up quickly and based on my schedule. The service people respected covid protocols and we all wore masks. The explanation of why my furnace wasn’t working and how it could be fixed (part required and why)was professional and clearly explained. They stayed to make sure all was working well. I am so grateful.

Approximate cost of services:
$175.00
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Company Response

Thank you so much for your kind words!- Premier Comfort Heating & Cooling

John in Ottawa
John in Ottawa
1 review Ottawa, ON
2/10

Problem not fixed and poor service

My apartment heat pump wasn't working consistently and was making loud ratting noises. Premier Comfort was the only company to respond to my request who seemed to know about the particular system in my apartment.

Unfortunately, the service was poor. I was charged for 1.5 hours of labour even though most of that time was spent by the technician going back to his car to get tools and supplies that he forgot. I understand this can sometime be an issue downtown but three back and forth trips to the truck seems excessive especially when they're on the clock.

After all that time, the problem also wasn't fixed and the heat pump still makes very loud noises. I called the technician again after a couple days to follow-up and was told that he would look into the issue and call back with a solution the next day. It's been a few weeks now and I've never heard back. My biggest issue is that after all that money spent, the issue still isn't resolved and now I have to find another company and try again.

Approximate cost of services:
$250.00
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Private User
Private User
Private User reviews Ottawa, ON
5/10

Service call - Over charged

Dishonest on pricing and gouging to customer. I have called for service to get airconditioning starting up again. Took Martin less than 30 mins and told need new freon about 1 lb (but charge for 3 lbs extra $100 for nothing) - I saw the test monitoring. Also need new capacitor - normal price for that specific capacitor device cost between $25-35 (got charge for $98). However my air conditioning is working now - but feel the price was unfair and dishonest business.

Approximate cost of services:
$482.57
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Eric in Cambridge
Eric in Cambridge
0 reviews Ottawa, ON
10/10

Went above and beyond!

I couldn't recommend them more! Our air conditioner broke down right before the first heat wave of the year! Being in a quarantine, and stuck working from home with 3 kids (being home schooled) in 40 degrees humidity wasn't going to be fun! Well Martin came by during off hours to make sure we got it fixed. He spent a good amount of time checking everything, and thankfully we had our cold air and sanity back! The price was fair and service was excellent. What more could you ask for!

Approximate cost of services:
$350.00
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Company Response

Thank you so much for your kind words!- Premier Comfort Heating & Cooling

Bob in Ottawa
Bob in Ottawa
2 reviews Ottawa, ON
10/10

Excellent service and fair price

I contracted with Premier for a new central air conditioner. They responded right away with a quotation, answered all my questions and had a very competitive price. The installation was done on the exact date promised and the work carried out in a professional manner by evidently expert installers. This was not an easy installation as we have an older bungalow with a finished basement, yet it was no problem for these guys.

Approximate cost of services:
$4,000.00
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Company Response

Thank you so much for your kind words!- Premier Comfort Heating & Cooling

Norman
Norman
1 review Vancouver, BC
10/10

The Only Place To Shop!

Recently I had several Home Improvement and upgrades to complete. These included the replacement of a furnace and a hot water heater. Additionally I wanted to install a ductless air conditioner. Given that the government currently has several incentive programs in place I thought I would take advantage of those. As usual I called around and got three coats for the work I needed completed. Premier Comfort was by far the most competitive of all the quotes I got. The first installation that I had completed was my ductless air conditioner. The work looked perfect. Martin showed up to do the final inspection and present me with the bill. I gladly paid this bill but was extremely surprised to find out that Martin had given me an additional discount of $300. He said that he was able to save me some money on the installation. Who gives you money back these days, Premier Comfort did. The installation of my furnace and tankless water heater went off as smoothly. I have been using these pieces of equipment for the last several months and am very happy with their performance. Yesterday I called into Premier to let them know I had an issue with the tankless heater. That was at 2 p.m. and by 6:30 p.m. Martin was on my front door addressing my concerns. Once again, where do you get service like that. I would totally recommend Premier Comfort for your next installation job.

Approximate cost of services:
$7,000.00
0 of 1 people found this review helpful.
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Company Response

Thanks for the review Norman, yes we always strive to be a diligent and quick as possible as well as take pride in our work. We'll always be competitive in pricing and deserve to be paid an appropriate amount for our work and product but I sincerely thank you for leaving a review. To take a page out of your-own text: Who Does That!? (leave a review I mean) YOU do & did - that goes such a long way for us, very much appreciated and we'll continue to do this for all and every customer.

Thank you and have a great day!

-Larry

Private User
Private User
Private User reviews Ottawa, ON
6/10

Fixed problem but wasted time

Our air conditioner was not working fully, we were looking for an HVAC company in Orleans and this one was rated very high so I did not hesitate to call them. Martin was able to come same day, he was nice, clean and courteous. He was able to find and fix the problem fairly quickly but then he went on to trying to optimize the function of the unit without asking if that was okay. He spent lots of time researching which meant what should have been a very quick job ended up taking 2.5 hours. He fixed the original problem in the first hour, then went on to do other work that was not authorized. He ended up billing us for only 2 hours, he did give us the first 1/2 hour free. In the end Martin is a very good technician who did go above and beyond to try and optimize our unit, but we do wish he would have asked for permission first before doing the extra work.

Review has 1 previous version
Approximate cost of services:
$480.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Good morning,

Just wanted to acknowledge your review and note that we have contacted you this morning to try to resolve the issues you may have perceived within our last visit to you. Glad to hear the actual problem with the cooling system is resolved and now we have made contact with you via telephone and seem to have resolve the 2nd half of any mis-construations that may have arisen. Thank you for taking your time to indicate to us some areas where we may brush-up on moving forward and all constructive criticism will only enrich our and your experience.

Have a great day and I'll thank you to update your review to show perhaps a better score as that seems like a fair balance.

Sincerely,

Martin

Chanelle in Orleans
Chanelle in Orleans
1 review Ottawa, ON
10/10

Issues with my AC

We were having issues with our AC, Martin was the technicien for the service call. Martin was very professional and friendly, had knowledge and was courteous. He took the time to explain the process with was very helpful. We has a pleasurable experience with Premier Comfort and Martin was exceptionnel. I would highly recommend them to others.

Ray from Orleans

Approximate cost of services:
$261.00
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Company Response

Hi Chanelle,

I'd just like to take a moment to appreciate your kind review. We appreciate that YOU appreciate the time we take (when possible) to communicate with our customers based on needs or questions you may have. Thanks for honest opinion - that matters to us!

Sincerely,

Larry

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Premier Comfort Heating & Cooling

Our History in Ottawa. Premier Comfort was started in 1999 with a focus on personalized customer service and consistent results. Our licensed technicians are skilled, courteous, careful and very respectful of clients’ homes and wishes at all times. All of our service technicians are fully licensed and receive extensive ongoing ...
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