Thanks for the review Norman, yes we always strive to be a diligent and quick as possible as well as take pride in our work. We'll always be competitive in pricing and deserve to be paid an appropriate amount for our work and product but I sincerely thank you for leaving a review. To take a page out of your-own text: Who Does That!? (leave a review I mean) YOU do & did - that goes such a long way for us, very much appreciated and we'll continue to do this for all and every customer.
Thank you and have a great day!
-Larry
Good morning,
Just wanted to acknowledge your review and note that we have contacted you this morning to try to resolve the issues you may have perceived within our last visit to you. Glad to hear the actual problem with the cooling system is resolved and now we have made contact with you via telephone and seem to have resolve the 2nd half of any mis-construations that may have arisen. Thank you for taking your time to indicate to us some areas where we may brush-up on moving forward and all constructive criticism will only enrich our and your experience.
Have a great day and I'll thank you to update your review to show perhaps a better score as that seems like a fair balance.
Sincerely,
Martin
Hi Chanelle,
I'd just like to take a moment to appreciate your kind review. We appreciate that YOU appreciate the time we take (when possible) to communicate with our customers based on needs or questions you may have. Thanks for honest opinion - that matters to us!
Sincerely,
Larry
Hello,
I'd just like to take the time to respond and thank you for affording us the opportunity to make-up for any objections you initially did have with our original visit to you. Through our telephone conversation & follow-up to make-right by our customers such as yourself, it was and remains a sense of accomplishment to have shown you that we are loyal, honest and professional. That is to say if we'd made any error it was purely un-intentional and hopefully you've seen through our action that we aim to please. All it takes is communication both ways and both parties can and always fruitful.
Thank you sincerely
Hi Clyde, Thank you for taking the time to help our company better serve the Ottawa area by providing a review on Homestars about your experience with us. We appreciate your time and trust. Trusting your home is nice and toasty warm for the rest of the winter. Have a great day! Roxane Monette, Admin Assistant.
Our History in Ottawa. Premier Comfort was started in 1999 with a focus on personalized customer service and consistent results. Our licensed technicians are skilled, courteous, careful and very respectful of clients’ homes and wishes at all times. All of our service technicians are fully licensed and receive extensive ongoing training on a regular basis. Call us today to learn more and schedule your in-home consultation.