Premier Comfort Heating & Cooling

Heating & Air Conditioning
Ottawa ON K1C 1B2
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Private User
Private User
Private User reviews Brampton, ON
6/10

Fixed problem but wasted time

Our air conditioner was not working fully, we were looking for an HVAC company in Orleans and this one was rated very high so I did not hesitate to call them. Martin was able to come same day, he was nice, clean and courteous. He was able to find and fix the problem fairly quickly but then he went on to trying to optimize the function of the unit without asking if that was okay. He spent lots of time researching which meant what should have been a very quick job ended up taking 2.5 hours. He fixed the original problem in the first hour, then went on to do other work that was not authorized. He ended up billing us for only 2 hours, he did give us the first 1/2 hour free. In the end Martin is a very good technician who did go above and beyond to try and optimize our unit, but we do wish he would have asked for permission first before doing the extra work.

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Company Response

Good morning,

Just wanted to acknowledge your review and note that we have contacted you this morning to try to resolve the issues you may have perceived within our last visit to you. Glad to hear the actual problem with the cooling system is resolved and now we have made contact with you via telephone and seem to have resolve the 2nd half of any mis-construations that may have arisen. Thank you for taking your time to indicate to us some areas where we may brush-up on moving forward and all constructive criticism will only enrich our and your experience.

Have a great day and I'll thank you to update your review to show perhaps a better score as that seems like a fair balance.

Sincerely,

Martin

Previous versions of this review:

C.C.
C.C.
2 reviews Ottawa, ON
3/10

Fixed problem but wasted time

Our air conditioner was not working fully, we were looking for an HVAC company in Orleans and this one was rated very high so I did not hesitate to call them. Martin was able to come same day, he was nice, clean and courteous. He was able to find and fix the problem fairly quickly but then he went on to trying to optimize the function of the unit without asking if that was okay. He spent lots of time researching and sitting in his truck doing who knows what. What should have been a very quick job ended up taking 2.5 hours. He fixed the original problem in the first hour, then went on to do other work that was not authorized. We did pay for the full time but we feel time was wasted just to push up the bill.

1 of 1 people found this review helpful.
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