I guess when you order a simple dryer installation and not a major furnace or air-conditioner job, you are likely to end up with the least-experienced technician. Philosophically-speaking, everybody has to learn sometime. After seeing the predominantly glowing reviews (and one bad one) in Homestars, I decided to try Premier, as recommended by my usual repair company which doesn't do gas. I was happy that they offered to come the same day. After an hour and a half, including a trip to the shop for an adapter, the tech presented the bill, which was greater than expected - although I know I should have anticipated that is always a possibility. Then he noted that he had not hooked up the intake hoses for the steam feature. Instead, he offered to tell me how to do it. I was not pleased and asked him to complete the hookup (at an additional cost he estimated at about fifty dollars). I immediately reconsidered, saying I would complete the job myself, at which point he said he would do it without further charge. After the correction of a small mixup between the hot and cold supply the job was virtually complete. (With this process, the unnecessary disconnection of the washer's hot input hose revealed a seized end fitting, making re-installation difficult. I purchased a new and better one later that evening to return the washer to duty.) I was a grumpy old customer while the tech was here, but was pleased when the job was finally done and I appreciated the fact that the fellow stayed to complete the job without further expense. It was not a smooth ride but I think he sincerely wanted to leave me a satisfied customer.