Premier Comfort Heating & Cooling

Heating & Air Conditioning
Ottawa ON K1C 1B2
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Premier Comfort Heating & Cooling
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83%

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Reviews by rating (past 12 months)

Reviews for Premier Comfort Heating & Cooling

Average customer rating:
9.1 10 (24 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Replace electric furnaces and a/c's with gas furnaces and a/c's

We required replacement of 2 electric furnaces and heat pumps with 2 gas furnaces and air conditioners. After obtaining 4 quotations we were most comfortable and confident that Premier Comfort could and would do the best job for us. Their price was competitive and the American Standard product responded to all of our needs. The work started and ended on schedule and throughout the workers were careful and mindful of our property. We were very pleased with the professionalism during all phases of the work. We are now enjoying perfectly controlled and distributed air flow throughout our home and wish to thank Martin L. and his crew on a job well done.

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Company Response

Thank you for taking the time to submit a review on our company. We pride ourselves with maintaining professionalism and a clean environment for each project we execute. We are pleased that you observed this and your testimonial is greatly appreciated.
Thanks again and we look forward to helping you in the future with any additional HVAC needs you might encounter.

Anto from VARS
Anto from VARS
2 reviews Limoges, ON

First Review

10/10

New Ac installation

They took the fact that my wife was pregnant without a working AC very seriously and came to help asap. Installation went well. I would recommend this company to anyone

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Company Response

Thank you for the review. We are always here to help. We are sympathetic to certain situations and we try our best to accommodate our much valued clients and new clients as best as possible. We appreciate you taking the time to post a review. Have a fantastic day and STAY COOL :)

Elio from Ottawa
Elio from Ottawa
1 review Ottawa, ON
0/10

Dryer repair

Our dryer stopped working and we were referred to Premier Comfort by a repair place that didn't work on gas dryers. A repairman was dispatched but he didn't seem to know anything about gas dryers. He jiggled some wires and read the manual. The jiggling to the dryer to work and he left charging an hour. As soon as he left it stopped working. Another repairman was sent the next day. He replace parts and charge two hours labour. We tried to get credit for the first hour but the manager refused to return our calls. Not impressed in the least!

1 of 1 people found this review helpful.
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Company Response

Dear client, We at Premier Comfort try to leave every client with a positive experience. It is unfortunate that circumstances with your appliances and the attempted repairs left you feeling like we've provided a bad experience. We would like to extend to you an opportunity to have us, at no charge, perform a maintenance to either your furnace or air conditioner - your choice in an attempt to restore faith in our good quality service. This is a savings value of $119.00 + HST (our regular charge for this service). Please accept our offer, we are confident that your opinion of our company will change for the positive.
Thank you, and we anxiously await your reply.
Roxane Monette, Office Manager 613-880-2754

Richard B. from Ottawa
Richard B. from Ottawa
1 review Ottawa, ON
10/10

Hot water heater (gas)

Even though this was a small job, they came to our home and gave us a very fair estimate based on our needs. They did not try to oversell us on a more expensive option. The water heater was installed the very next day. The technicians were prompt and the work was completed within the time expected. Later that day I phoned the company with a minor concern about the installation. The technician was there within the hour and quickly addressed the concern to my satisfaction.

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Company Response

Thank you for the fantastic review, the service we provide to our client is second to none which makes us the number 1 choice for Heating & Cooling service in the greater Ottawa area. Have an awesome day!
Martin (Premier Comfort Heating and Cooling Ltd.)

Kyle from Ottawa
Kyle from Ottawa
1 review Ottawa, ON
10/10

Air Conditioning

Had a pleasurable experience with Premier. They were one of the only contractors who got back to me and replied to my e-mails quickly and did not cancel or not show up. The price was competitive and beat out other contractors for better quality equipment, They showed up on time, the installation went smoothly and the equipment has been working great so far. Recommended.

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Trevor from Ottawa
Trevor from Ottawa
2 reviews Orl, ON

First Review

10/10

Furnace & A/C

We have hired Premier Comfort several times now and they always provide excellent service. They are fast and efficient and don't mess around. If you need HVAC service, don't hesitate with choosing this company. 100% satisfaction everytime and we would choose nobody else!!!

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Company Response

Good afternoon,
I wanted to take the time to thank you for your review and feedback. Your review helps us grow our business and improve our service where it is needed. Have a wonderful day!
Roxane (Premier Comfort Heating and Cooling Ltd.)

Nicole St-Amour from Gloucester
Nicole St-Amour from Gloucester
1 review Gloucester, ON
10/10

New furnace

Martin and his team installed a new furnace at our home. The service was impeccable. Matin answered all our questions with great details, as usual. Marin came the day before to take all the measurements and finalize the arragements. They left the house very cleaned and they were respectful of our environment during the installation. I recommend without any hesitation Premier Comfort Heating and Cooling.

2 of 2 people found this review helpful.
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amanda simms from Ottawa
amanda simms from Ottawa
4 reviews Ottawa, ON
10/10

Pool closing

We were recommended by the former homeowners to contact Eric to close the pool for each season. We did this and he was very efficient and knows alot about pools. He took his time performing the work and even told my spouse how to open the pool in the spring so as to save us from having to pay again. He said closing is more difficult so it is understandable to get a professional but once he described how to open the pool, he said unless there was a problem, there was no point in paying someone to do it. I thought this was very honest from a business which could have easily told us we needed him to open and close the pool in order to acquire more money from us. It is not often that you see a business trying to save a consumer money which was very impressive and so for this reason we would trust this company and Eric again!

2 of 2 people found this review helpful.
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Nenad from Ottawa
Nenad from Ottawa
1 review Ottawa, ON
10/10

Furnace repair

I had an intermittent problem with my furnace (some days it worked, other days it didn't). I saw the reviews here and decided to call Premier in the morning last week and they got a tech here by the afternoon. The tech, Adam M., fixed the problem and did a maintenance check in a little over an hour. I also liked that he explained and showed me what he was doing as he did it.

The furnace has been working great since then and I plan to call Premier again if I have another issue.

2 of 2 people found this review helpful.
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Michael Calvert in Orleans
Michael Calvert in Orleans
2 reviews ORLEANS, ON
10/10

Furnace repairs

I was so impressed with this company's service. It started with a really efficient receptionist (a rarity these days) and continued with the technicial that came to my home. The are knowledgable and explain the details of what is wrong and what is needed to be fixed. I recommend them whole heartedly.

2 of 2 people found this review helpful.
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More about Premier Comfort Heating & Cooling

Our History in Ottawa. Premier Comfort was started in 1999 with a focus on personalized customer service and consistent results. Our licensed technicians are skilled, courteous, careful and very respectful of clients’ homes and wishes at all times. All of our service technicians are fully licensed and receive extensive ongoing training on a regular basis. Call us today to learn more and schedule your in-home consultation.

CATEGORIES
Heating & Air Conditioning
SERVICES
Keep your home as warm and cozy as you need it with efficient gas furnaces and oil furnaces from American Standard. Premier Comfort provides installation, maintenance and service for the following: furnace, air conditioner, humidifier, ventilation system, fireplace, duct work and cleaning, boiler systems, HRV systems, pool heaters and more. We service commercial and residential clients throughout the greater Ottawa area. We are certified in installing and servicing the following powered equipment: gas, propane and oil. Give us a call today to schedule your in-home consultation.
BRANDS
Premier Comfort uses only the best products, that's why we use American Standard.
WEBSITE
https://www.premiercomfort.ca/
YEAR ESTABLISHED
1999
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Cash, Cheque, Credit Card (Except Amex)
LICENSES
Gas & Oil Burning Technician, Ontario College of Trades (Air Conditioning)
WRITTEN CONTRACT
Yes
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