The Home Improvement Group - THIG

Hired THIG to tackle demo and disposal in our basement and garage in preparation for basement renovation next spring. We were impressed with the attention to detail and open communication while the work was being completed. Looking forward to working with the team on our basement renovation in the spring.

Christines crew came in a removed our old textured ceiling and painted most of the house. They were showed up on time, when they said they would, hardworking, trust worthy and did a great job. Very easy group to deal with!

Simply put in my opinion the worst bathroom renovation experience, this is a long read but worth it. This starts from day 1 demo all the way until the project was completed almost a full 4 months later and up to August (~8 months after completion) where my shower was found to be leaking. For a further ~2 months I have been trying to get The Home Improvement Group to repair the shower as it is under warranty. The Home Improvement Group acknowledges that there is an issue however they tell me that the dispute is between myself and their subcontractor which seems as though they trying to wash their hands of any repair cost. The contract is between myself and the home improvement group (not their subcontractor, whoever that was) as I have no say in who they use as a subcontractor. They have explained to me that I must go thru my insurance company and have them go after the subcontractors insurance company to have them pay for the repair, effectively using my insurance company as their warranty. Once the insurance has been settled (it hasnt because Im not covered for slow leaks generated by faulty renovation work) The Home Improvement Group offered to repair the shower (paid for by me/my insurance) once I get the money from my insurance company. Can you see what they are doing? Getting a second renovation out of this whole thing.. (after kicking the ball down the road needlessly). All I really want is my shower to work the way it should. After spending $12,500 + materials on a renovation the bathroom should work better than it did before the renovation not worse right?
There were so many issues with this project it will take a lot of time to list them (not all but most) so lets start:
1. From Start to finish I was flipped thru 3 different project managers finally leaving me with one of the worst from what I could tell.
2. Demo happened and was left on my front porch damaging it. Issue was raised and THIG offered to have it repainted in the spring but thats the last I heard of it so I painted it myself.
3. Tiles were cut on the front porch with my front door left open - further damaging the porch and and covering it and my main floor in dust.
4. Tiles were improperly installed on the floor with some of the worst gapping possible (Pictures attached) so bad in fact that the entire floor was re-demoed and replaced a second time after a few weeks of back and forth nonsense.
5. The new tiles were installed a second time however the tiles were cut in the bathroom and this time so the entire house was covered in a layer of dust (pictures attached)
6. The same day the shower tiling was completed the tub filler began to leak thru the floor which I believe was due to the constant turning and twisting created by the excessive amount of demo and rework in the bathroom. That being said we aired on the side of caution and bought a new one to ensure we were safe ~$1,500 unplanned expense.
7. After a few he said/she said calls to THIG they agreed to repair the damage caused by that leak.
8. A hole cut in the tile for a faucet was too big so it needed to be removed, recut and replaced.
9. The shower control was installed improperly and parts upside down. It was damaged during the reinstall and parts were replaced by THIG at no cost to me. Just careless.
10. The shower glass was to be saved and re-installed as it was in decent condition but due to what I would guess was measurement issues (demoing the bathroom twice) it did not fit. Because of this issue THIG did in fact replace the glass at no charge to me which was positive.
11. The silicone finishing around the top of the shower was horrible and needed to be replaced (pictures attached). Finishing around the ¼ round was incomplete which I had to ask to be done properly (and did myself in some areas). Basically overall finish was really bad until I said something then it got a little better.
12. Then there was the little stuff, like covering the stairs, floors (not done until I told them to cover it), closing doors to outside (my wife found the neighbours cat in the basement one evening) and leaves everywhere etc. Just simple respect for your home things that didnt seem to matter. Every time I said something to the project manager I would get I tell these guys but they just dont listen but saw even the project manager doing it on my camera.
13. Now The Home Improvement Group is trying their best to no longer communicate with me hoping that I will go away.
14. So here we sit less than a year after completion and we have a leaky shower that cant be used. All I really want is what I paid for and the nonsense and deflecting to go away.

Repaired my cedar deck. Looks like new.
Very happy with this company and their team.

We had some paint bubbling and plaster pitting from humidity, as well as damage from a removed baby gate. The team was as prompt as horrible traffic allowed, and completed the repairs smoothly, cleanly, and with good humour for a homeowner who likes to hang around. We are very pleased with the final result, and will be looking to THIG for further repairs as time goes on.

House looks fresh for Spring! The repairs in basement look good as there was never a big problem before.

Ryan did a wonderful job painting the ceiling of our main floor. Very precise and tidy work. I would definitely recommend him to anyone interested in having their home painted.

Jeff and the rest of the THIG team were professional, courteous and very knowledgeable. They surpassed our expectations throughout the renovation and would recommend them to our family and friends.

Replaced our shower. Some issues with leaks after they finished. Did eventually come back to do repairs.

We had changed out bad plaster for insulated drywall walls in a dining room and needed all the trim, baseboard, coving and doorway/windows replaced and painted, to match the character of the rest of the old house. Original living room baseboard was also long gone and newish mdf had been installed. We also wanted the hand detailed plaster ceiling and living rooms painted.

We called THIG and got connected with Les, Luke, Scott, & Kyle.

We are so glad we had them do the work!

Les the PM gave us options/direction for style of wood trim that could be used from a local maker. Les was upfront and honest about not being able to replicate exactly what was in our house but the ability to get it very close. After we viewed samples (I went there myself to get them) we selected our baseboard and coving.

Luke did the install. I mean dealing with totally curved walls. Building custom profiles to match what is in our house. Fussing with details. Making beautifully mitred corners meet properly. Customizing the height of window trim to fit the coving. Rebuilding doorways to match. And with such a good attitude!

Scott and Kyle were here to assist with install, repair of plaster/drywall and painting. Also great attitudes and attention to detail!

Our dining room walls had been painted prior to them coming in (perhaps the wrong order of operations but that's what we had done!) and inevitably some paint from the trim dripped. They touched it up with brushes and when I asked for them to come back and re-roll 2 walls as I could see the marks they did. Kyle came back with such a nice attitude and just wanted to make it right. And now it is!

We can't wait to have them back to do more work in the house when we move on to the next projects.