The Home Improvement Group - THIG

I hired them to fix what should have been a simple job so I could proceed and sell my townhouse. The shower floor / surrounding tiles had rotted due to a slow leak over the last decade. This required to replace the shower floor, lower surrounding wall and tiles.

What should have been a 2-3 week job took 2 months with continuous delays. Unfortunately I had to do more follow-up than expected on scheduling the work, materials to be ordered and confirming delivery time of materials that should not be the customers responsibility.

Areas of concern included not verifying the amount and the required materials ordered, delays in delivery on the day of work as the contractor was not on site early to receive the material, and putting in an incomplete address for delivery all contributed to the impact in the timelines.
Alex (contractor) actually did a great job as shown by the photos. I just wish throughout this entire process, there was better coordination and communication as I found myself wondering why I had to be so actively involved in essentially "project managing" the activities. As a customer, I believe I should have the peace of mind that the work is being adequately planned and executed by THIG without necessitating my constant intervention.

At least they listened to me and provide me a partial credit back for project management fees. If you plan to use this company please ensure you have a complete list of materials and an accurate schedule before the work begins.

Home Improvement Group (HIG) arranged for a contractor to remove my old deck and replace it with a new composite deck. The work was done on schedule and to my complete satisfaction. The deck looks great and the construction site was completely cleaned up. My house is downtown and the site is difficult to access. I have used the HIG for other projects, including painting and floor installation, and they have never let me down.

Weve used the THIG for various project over the past few years and theyve always been great to deal with start to finish. This project was no different, everyone at the company was a pleasure to work with.

Initially had a few scheduling problems, but once straightened out, the trades people came earlier than I expected, by the time I noticed they were here, they have almost completed half of the job. The site was completely cleaned up afterward also.
The people I dealt with were very friendly and professional.
I am quite please with the installation and feel much safer going up or down these new stairs now.

'm delighted to share my experience with the home renovation company that recently completed my bathroom. From start to finish, their professionalism and attention to detail were truly impressive. The team was not only skilled in their craft but also approachable and open to my ideas. They transformed my outdated bathroom into a modern and inviting space, exceeding my expectations. The project was completed within the promised timeframe, and the quality of workmanship is evident in every aspect of the renovation. I'm beyond thrilled with the results and would highly recommend this company to anyone looking to renovate their home.

Pretty disappointed with the result. Hired them to remove the texture on my ceiling. The ceiling ended up pretty bumpy, place was left uncleaned, garbage left out.

Would not use a them in the future.

Weve used THIG for electrical and plumbing so far and Merry is quite quick with responding to emails and calls and having the contractors in fast. Im happy with their service so far

THIG brought in their expert, James, who did a great job finishing a COVID project I had started and given up on in frustration a couple of years ago. In a matter of days James was able to remove multiple layers of wallpaper (1 layer at least 70 years old) off of plaster walls. He then beautifully skim coated and painted the walls. He was very professional, knowledgeable and courteous.

The Home Improvement Group did a remarkable job painting our deck. Their process was seamless, from understanding our needs during the initial consultation to the final walk-through. They demonstrated their expertise by suggesting the best paint for our deck, considering the type of wood and our local weather conditions.

The team was punctual, meticulous, and clean in their work. Their attention to detail was commendable and their commitment to customer satisfaction was second to none. They didn't just paint our deck, they transformed it into a beautiful, inviting outdoor space.

The finished product was stunning, showcasing their superior craftsmanship. I can't recommend Hope Improvement Group enough for any home improvement project. Their combination of professionalism, integrity, and skill is unmatched.

A full five-star experience with the Hope Improvement Group!

The work was completed on time and within the estimate.

The electrican was professional and cooperative.