Northern Comfort Windows & Doors Ltd

Very professional, and cleaned up all the mess. I would recommend them for any contracting jobs

Time for Windows took way longer than quote. 12 different Windows inserts
Scott and D worked well together easily sense of humour Easy to ask questions Problem solvers and recommendations handled wih ease
Thank you guys good job

Edit: 2 months after install, no rebate has even been sent in on my behalf.. Have called the showroom 3x during this time with no follow up (was told they will call head office and get back to me each time). I have done everything as required, and yet I am still wasting my own time with follow up... Called GreenON direct this morning, they will be taking it over for me...

Edit (cont'd), they did arrive the other day to replace a broken sash from install - it looked like a minor crack at first glance, but the whole frame was cracked through once I saw it removed. That repair tech/ installer was awesome, and he was kind enough to finish the job properly by applying some silicon lubricant to all the seals (supposed to be done upon install), as some of my windows were so hard to crank open I was afraid the gears were going to strip.. The silicon is needed to prevent this, better late than never.

Overall, review in hindsight
quality of product 8/10
install service 9/10
sales service 9/10
repair service 10/10
sales after service 2/10

Not bad overall, but YOU will need to follow up... If you are waiting 2 months for your rebate (as I am), call yourself... I have 5 more windows to do, and I will probably end up using them again (to match them), just hope their admin and follow up improves...

Ordered new Revocell series windows through Barry @ Northern Comfort Barrie back in October, I wasn't in a hurry for the install, and just had them put in today.

The value was great, even with new concrete sills it was the best price I could find. The GreenON rebate is a nice bonus as well!

Install guys (Scott and Darcy) were awesome, they were efficient and took the time to show and explain everything to me. Also helped me lay down a bead of missing silicon on a loose piece of roof flashing - nice added touch!

Would recommend to family and friends, overall good value - thanks!
JB

Great start, extremely poor customer service for 7 months and finally a great couple of guys to very efficiently install some very nice windows.

If you don't mind waiting forever for the end result, without any compensation or concern for the customer the windows are lovely.

Wasn't even told about the government rebate upon placing order or throughout until installation day, when we had to go back through our credit forms due to their tardiness and look for photos to prove they qualify.

Again, very nice windows and efficient crew

I would never recommend this company to anyone! We have been decieved repeatedly by everyone we have dealt with at Northern Comfort from the salesman right on up to the sales manager.
The right hand doesn’t know what the left hand is doing over there.
Ordered a window and 3 doors on November 7, 2017 and as of February 8, 2018 we still haven’t received the window which we were told we would have before Christmas.
The doors are sub standard at best with several defects.
Because of Northern Comfort’s continued deception, the progress of our addition has been at a standstill!
I am a a general contractor in Barrie and will never recommend Northern Comfort to any of my clients...if anything, I will strongly recommend against using this company!!
Yours Truly,
Ruy M. Pinto
Done Right Custom Renovations

John and Brian were great, they did an awesome job, they showed up on time both days they left the house clean after they were done. I highly recommend this company.

We are happy that Northern Comfort had arranged Shane and Larry to work on our project. Both of them are professional, skilled, responsible, polite and patient. We hope that they will be back to work for our house in the future. Another appreciation is for the Installation Coordinator, Kristen. She responded to my e-mail promptly. Thank you.

Katy and Henry
Newmarket, Ontario

Scott and Daryl did an excellent job. They were professional and courteous. They took precautions to limit the work mess and cleaned everything up when they completed the installations.

Had the pleasure of having Shane and Larry in our home for 2 days installing our windows; both were efficient, courteous and professional. We cannot say enough good things about the service they provided. Shane would let us know if there were any issues and question us regarding our preferences if there were choices to be made. The clean up was meticulous both days - it was an absolute pleasure having both Shane and Larry in our home and we would highly recommend you having them in yours!

I'd stay clear of this company! The first week of August I had set up an appointment with this company for a quote. Justin came out and gave my husband the options and a quote. Since we were getting a few quotes we didn't give him the order right away The next week we called him and he came back to see me, double check the order and the order was signed. I was told 6 - 8 weeks from the time the second person comes out to double check measurements and the order itself. The second person came out in early September, I believe and did whatever it was that needed doing and the order was submitted, I'm assuming. I gave them a call in mid-October and was told it would be at least 10 weeks so I waited. Mid-November came around and I called again, we are now at the 11 - 12-week mark and I was told that they are running behind and they would have my doors December 5th. I called them back December 5th and sure enough, they were there. I set up the installed date for the following Monday and was told they would be there around 8 am. I called at 9 and was reassured they were coming and that they had to load the truck. I called at 9:30 and was told it was canceled, something happened to one of the installers. No apology, just matter of fact. I did book time off of work for this but that's my problem right? The installation department said they were trying to get in touch with me since 8:30 but my number was out of service, which is true I changed the number but they did have my husbands number so. The appointment was rescheduled for the following Monday (another day off of work) and at least this time they showed up. I opened my front door to -- " I think we have a problem" Explain to me how the sales rep comes out twice and somebody from the installation department to double check everything comes out and they still manage to make the door backward??? After all the waiting, to say I was upset would be putting it mildly. The good news was that they were going to have the door remade at their expense ?? WHAT? REALLY? Was I supposed to be grateful? I do have to say that my sliding door was installed, it looks great and is so smooth and easy to operate but you can buy that brand through other companies so that has nothing to do with Northern directly. The two installers were awesome and I would have them back in my home anytime. Long story short, I've not heard anything from this company since December 18th/ 2017.